Sysmex NPS & Customer Reviews

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Sysmex

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About Sysmex's Brand

Sysmex Europe GmbH is a subsidiary of the Sysmex Corporation. For over 50 years, we have actively set new standards and driven innovation in haematology. Among its major competitors, Sysmex is ranked in 2nd place for NPS while Mindray Medical International is 1st, and Beckman Coulter is 3rd.

Brand at a Glance

89%

Customer Loyalty

4.3/5

Product Quality

4.3/5

Pricing

4.4/5

Customer Service

Sysmex Ranking

^#1 / 4 of its competitors

Sysmex NPS

Sysmex's Net Promoter Score (NPS) is a 61 with 72% Promoters, 17% Passives, and 11% Detractors. Net Promoter Score tracks whether Sysmex's customers would recommend using the product based on a scale of -100 to 100.

Sysmex Overall NPS

NPS

72%	Promoters
17%	Passives
11%	Detractors

Sysmex NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2023 60	Aug 2023	60
Sep 2023 57	Sep 2023	57
Oct 2023 58	Oct 2023	58
Dec 2023 56	Dec 2023	56
Jan 2024 57	Jan 2024	57
Mar 2024 58	Mar 2024	58
Apr 2024 56	Apr 2024	56
May 2024 55	May 2024	55
Sep 2024 56	Sep 2024	56
Oct 2024 58	Oct 2024	58
Dec 2024 59	Dec 2024	59
Sep 2025 61	Sep 2025	61

How Other Brands Compare

Sysmex is ranked first for NPS among its competitors. Beckman Coulter and Siemens come in second and third, with Abbott coming in at #4.

	Sysmex	Abbott	Siemens	Beckman Coulter
Global Ranking	#-	#168	#499	#799
NPS	61	35	37	41
Valuation Updated every 24 hours for public companies	-	$210.71B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sysmex NPS by Gender

Male customers rated Sysmex's NPS 50 points higher than Female customers.

Male

Sysmex's NPS was rated 90 by Male customers on Comparably.

90%

Promoters

10%

Passives

Detractors

Female

Sysmex's NPS was rated 40 by Female customers on Comparably.

60%

Promoters

20%

Passives

20%

Detractors

Sysmex NPS by Ethnicity

Sysmex's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 57	Caucasian	57
Other 80	Other	80

Sysmex NPS by Age

Sysmex's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

31-35

75%

25%

46-50

100%

Sysmex NPS by Usage

Sysmex's NPS was rated the highest by customers who have used Sysmex's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years 86	5 to 10 Years	86
Over 10 Years 100	Over 10 Years	100

Sysmex NPS vs. Competitors

Compared to its competitors, Sysmex's NPS is rated right above Beckman Coulter, and is preceded by Mindray Medical International.

COMPANY		NPS Score
	Mindray Medical International	100
	Sysmex	61
	Beckman Coulter	41
	Siemens	37
	Abbott	35
	QIAGEN	32
	Illumina	26
	Agilent Technologies	17
	Clovis Oncology	0

Sysmex Customer Reviews

Out of the 3 Sysmex customer reviews 3 were positive and 0 were constructive. Sysmex customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Sysmex Customer Loyalty

89%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

89% of Sysmex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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89%

11%

Sysmex Customer Loyalty Score by Gender

Male customers rated Sysmex's Customer Loyalty score 18% higher than Female customers.

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Male

100%

Yes

Female

82%

Yes

Sysmex Customer Loyalty Score by Ethnicity

Sysmex's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

100

out of 100

Other

Sysmex Customer Loyalty Score by Age

Sysmex's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 78%	31-35	78%
46-50 100%	46-50	100%

Sysmex Customer Loyalty Score by Usage

Sysmex's Customer Loyalty score was rated the highest by customers who have used Sysmex's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	82%
5 to 10 Years	87%
Over 10 Years	100%

Sysmex Customer Loyalty Score by Industry

Sysmex's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	100%
Healthcare, Hospitals and Medicine	90%

Sysmex Customer Loyalty vs. Competitors

Compared to its competitors, Sysmex's Customer Loyalty score is rated right above Beckman Coulter.

COMPANY		Customer Loyalty Score
	Sysmex	89%
	Beckman Coulter	85%
	Mindray Medical International	83%
	Abbott	81%
	Agilent Technologies	81%
	Siemens	80%
	QIAGEN	80%
	Illumina	73%
	Clovis Oncology	N/A

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Sysmex Product Quality

4.3/5

Sysmex has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Sysmex Product Information

Sysmex’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sysmex's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Sysmex the lowest at 4.9.

Website: https://www.sysmex-europe.com

Company Size: 5,001-10,000 Employees

Industry

Healthcare

Quick Insights into Sysmex Product Quality

Sysmex's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Sysmex's products/services for 2 to 5 Years.

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Ranked Sysmex Product Quality the Highest

31-35	5
Caucasian	5
Female	5

Ranked Sysmex Product Quality the Lowest

Other	5
Healthcare, Hospitals and Medicine	4.9
2 to 5 Years	4.5

Sysmex Product Quality Score by Gender

Sysmex's Product Quality score was rated 5 by both Female and Male customers on Comparably.

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Male

5/5

Female

5/5

Sysmex Product Quality Score by Ethnicity

Sysmex's Product Quality score was rated 5 stars by both Caucasian and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 5	Caucasian	5
Other 5	Other	5

Sysmex Product Quality Score by Age

Sysmex's Product Quality score was rated 5 stars by customers ages 31-35 and customers ages 46-50 on Comparably.

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Summary	Age	Score
31-35 5	31-35	5
46-50 5	46-50	5

Sysmex Product Quality Score by Usage

Sysmex's Product Quality score was rated the highest by customers who have used Sysmex's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	4.5
5 to 10 Years	4.8
Over 10 Years	5

Sysmex Product Quality Score by Industry

Sysmex's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	5
Healthcare, Hospitals and Medicine	4.9

Sysmex Product Quality vs. Competitors

Compared to its competitors, Sysmex's Product Quality score is rated right above Siemens, and is preceded by Beckman Coulter.

COMPANY		Product Quality Score
	Beckman Coulter	4.4/5
	Sysmex	4.3/5
	Siemens	4/5
	Agilent Technologies	4/5
	Mindray Medical International	4/5
	Abbott	4/5
	Clovis Oncology	4/5
	QIAGEN	3.9/5
	Illumina	3.9/5

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Sysmex Pricing

Sysmex ROI & Value For Money

4.3/5

Sysmex has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.

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Sysmex Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Sysmex.

Quick Insights into Sysmex ROI

Sysmex's ROI score was rated highest by customers ages 46-50, and rated lowest by customers who have used Sysmex's products/services for 2 to 5 Years.

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Ranked Sysmex ROI the Highest

46-50	5
Over 10 Years	5
Caucasian	4.8

Ranked Sysmex ROI the Lowest

Other	4.5
Healthcare, Hospitals and Medicine	4.4
2 to 5 Years	4.2

Sysmex ROI Score by Gender

Male customers rated Sysmex's ROI score 0.1 stars higher than Female customers.

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Male

4.6/5

Female

4.5/5

Sysmex ROI Score by Ethnicity

Sysmex's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.8	Caucasian	4.8
Other 4.5	Other	4.5

Sysmex ROI Score by Age

Sysmex's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 4.6	31-35	4.6
46-50 5	46-50	5

Sysmex ROI Score by Usage

Sysmex's ROI score was rated the highest by customers who have used Sysmex's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	4.2
5 to 10 Years	4.4
Over 10 Years	5

Sysmex ROI Score by Industry

Sysmex's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	4.5
Healthcare, Hospitals and Medicine	4.4

Sysmex Pricing vs. Competitors

Compared to its competitors, Sysmex's ROI score is rated right above Beckman Coulter.

COMPANY		Pricing Score
	Sysmex	4.3/5
	Beckman Coulter	4.1/5
	Mindray Medical International	4/5
	Siemens	4/5
	Agilent Technologies	4/5
	Abbott	3.9/5
	Illumina	3.9/5
	QIAGEN	3.7/5
	Clovis Oncology	N/A

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Sysmex Customer Satisfaction (CSAT)

Sysmex Customer Satisfaction (CSAT) Score

85 / 100

Sysmex has an overall Customer Satisfaction score of 85 rated by its users and customers.

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Very Satisfied	56%
Satisfied	29%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	2%
Very Dissatisfied	9%

Very Satisfied

56%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Sysmex Customer Satisfaction

Sysmex's Customer Satisfaction score was rated highest by customers who have used Sysmex's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.

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Ranked Sysmex Customer Satisfaction the Highest

2 to 5 Years	100%
31-35	100%
Caucasian	100%

Ranked Sysmex Customer Satisfaction the Lowest

Other	100%
Over 10 Years	100%
Tech	100%

Sysmex Customer Satisfaction Score by Gender

Sysmex's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	80%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	100%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Sysmex Customer Satisfaction Score by Ethnicity

Caucasian
100%
Other
100%

CSAT according to Caucasian

Sysmex's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	86%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

86%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Sysmex's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	80%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

80%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Sysmex Customer Satisfaction Score by Age

Sysmex's Customer Satisfaction score was rated 100 points by customers ages 31-35 and customers ages 46-50 on Comparably.

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100

Breakdown

Age

Score

31-35

100%

46-50

100%

Sysmex Customer Satisfaction Score by Usage

Sysmex's Customer Satisfaction score was rated 100 points by customers who have used Sysmex's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.

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2 to 5 Years	100
5 to 10 Years	100
Over 10 Years	100

Sysmex Customer Satisfaction Score by Industry

Sysmex's Customer Satisfaction score was rated 100 points by both Healthcare, Hospitals and Medicine and Tech industry customers.

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Tech	100
Healthcare, Hospitals and Medicine	100

Sysmex Customer Satisfaction vs. Competitors

Compared to its competitors, Sysmex's Customer Satisfaction score is rated right above Siemens, and is preceded by Beckman Coulter.

COMPANY		Customer Satisfaction (CSAT) Score
	Beckman Coulter	87%
	Sysmex	85%
	Siemens	78%
	Abbott	76%
	QIAGEN	76%
	Agilent Technologies	74%
	Illumina	72%
	Mindray Medical International	0%
	Clovis Oncology	0%

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Sysmex Customer Service

4.4/5

Sysmex has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.

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About Sysmex's Customer Service

Address

Bornbarch 1, 22848 Germany

Website

https://www.sysmex-europe.com

Sysmex's Social Links

Quick Insights into Sysmex Customer Service

Sysmex's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.

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Ranked Sysmex Customer Service the Highest

46-50	5
Caucasian	5
Over 10 Years	5

Ranked Sysmex Customer Service the Lowest

2 to 5 Years	4.5
Other	4.5
Tech	4.4

Sysmex Customer Service Score by Gender

Sysmex's Customer Service score was rated 4.7 by both Female and Male customers on Comparably.

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Male

4.7/5

Female

4.7/5

Sysmex Customer Service Score by Ethnicity

Sysmex's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 5	Caucasian	5
Other 4.5	Other	4.5

Sysmex Customer Service Score by Age

Sysmex's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
31-35 4.9	31-35	4.9
46-50 5	46-50	5

Sysmex Customer Service Score by Usage

Sysmex's Customer Service score was rated the highest by customers who have used Sysmex's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	4.5
5 to 10 Years	4.6
Over 10 Years	5

Sysmex Customer Service Score by Industry

Sysmex's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech	4.4
Healthcare, Hospitals and Medicine	4.8

Sysmex Customer Service vs. Competitors

Compared to its competitors, Sysmex's Customer Service score is rated right above Beckman Coulter.

COMPANY		Customer Service Score
	Sysmex	4.4/5
	Beckman Coulter	4.2/5
	Agilent Technologies	4.1/5
	Siemens	4/5
	QIAGEN	3.9/5
	Illumina	3.9/5
	Mindray Medical International	3.9/5
	Abbott	3.9/5
	Clovis Oncology	N/A

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Sysmex as an Employer

4.6/5

Sysmex has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Sysmex

Hisashi Ietsugu

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sysmex scored a 61 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Sysmex would recommend the brand to a friend. ENPS measures how likely Sysmex employees would recommend working at Sysmex to a friend.

Net Promoter Score

NPS Score

72%	Promoters
17%	Passive
11%	Detractors

Employee Net Promoter Score

eNPS Score

58%	Promoters
20%	Passive
22%	Detractors

Global Ranking Snapshot

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