100
NPS
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Mindray Medical International
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About Mindray Medical International's Brand
Manufacturer and marketer of medical devices worldwide. The company offers patient monitoring and life support products, in-vitro diagnostic products, and medical imaging systems, that track the physiological parameters of patients such as heart rate, blood pressure, respiration and temperature. Among its major competitors, Mindray Medical International is ranked in 1st place for NPS while Draeger Medical is 2nd, and Sysmex is 3rd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Mindray Medical International Ranking
- #1 / 4 of its competitors
Mindray Medical International NPS
Mindray Medical International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mindray Medical International's customers would recommend using the product based on a scale of -100 to 100.
Mindray Medical International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mindray Medical International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
How Other Brands Compare
Mindray Medical International is ranked first for NPS among its competitors. GE Healthcare and Danaher come in second and third, with Hitachi coming in at #4.
Mindray Medical International |  GE Healthcare |  Danaher |  Hitachi | |
| Global Ranking | #- | #349 | #- | #- |
| NPS | 100 | 24 | 24 | 23 |
| Valuation Updated every 24 hours for public companies | - | $116.66B | $164.27B | $43.50B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mindray Medical International NPS vs. Competitors
Compared to its competitors, Mindray Medical International's NPS is rated right above Draeger Medical.
| COMPANY | NPS Score | |
|---|---|---|
| Mindray Medical International | 100 |
 | Draeger Medical | 66 |
 | Sysmex | 61 |
 | Sonosite | 50 |
| Nihon Kohden | 25 |
| GE Healthcare | 24 |
| Danaher | 24 |
| Hitachi | 23 |
 | Masimo | 13 |
Mindray Medical International Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Mindray Medical International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mindray Medical International Customer Loyalty vs. Competitors
Compared to its competitors, Mindray Medical International's Customer Loyalty score is rated right above GE Healthcare, and is preceded by Hitachi.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sonosite | 100% |
| Sysmex | 89% |
| Hitachi | 86% |
| Mindray Medical International | 83% |
| GE Healthcare | 80% |
| Draeger Medical | 76% |
| Danaher | 68% |
| Masimo | 68% |
| Nihon Kohden | 55% |
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Mindray Medical International Product Quality
4/5
Mindray Medical International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Mindray Medical International Product Information
Mindray Medical International’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.mindray.com
- Company Size
- 5,001-10,000 Employees
Mindray Medical International Product Quality vs. Competitors
Compared to its competitors, Mindray Medical International's Product Quality score is rated right above Hitachi, and is preceded by Sysmex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sonosite | 4.5/5 |
| Sysmex | 4.3/5 |
| Mindray Medical International | 4/5 |
| Hitachi | 3.9/5 |
| GE Healthcare | 3.8/5 |
| Danaher | 3.8/5 |
| Draeger Medical | 3.7/5 |
| Nihon Kohden | 3.7/5 |
| Masimo | 3.6/5 |
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Mindray Medical International Pricing
Mindray Medical International ROI & Value For Money
4/5
Mindray Medical International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Mindray Medical International Pricing vs. Competitors
Compared to its competitors, Mindray Medical International's ROI score is rated right above Draeger Medical, and is preceded by Sysmex.
| COMPANY | Pricing Score | |
|---|---|---|
| Sysmex | 4.3/5 |
| Mindray Medical International | 4/5 |
| Draeger Medical | 3.9/5 |
| Danaher | 3.9/5 |
| Hitachi | 3.9/5 |
| GE Healthcare | 3.7/5 |
| Sonosite | 3.5/5 |
| Masimo | 3.3/5 |
| Nihon Kohden | 3/5 |
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Mindray Medical International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mindray Medical International Customer Satisfaction vs. Competitors
Compared to its competitors, Mindray Medical International's Customer Satisfaction score is rated right below Draeger Medical.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sonosite | 100% |
| Nihon Kohden | 100% |
| Sysmex | 85% |
| Hitachi | 77% |
| GE Healthcare | 74% |
| Danaher | 73% |
| Masimo | 66% |
| Draeger Medical | 33% |
| Mindray Medical International | 0% |
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Mindray Medical International Customer Service
3.9/5
Mindray Medical International has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Mindray Medical International's Customer Service
Address
Mindray Building, Keji 12th Road South, Shenzhen, 518057 British Indian Ocean
Website
www.mindray.com
Phone Number
5
Mindray Medical International Customer Service vs. Competitors
Compared to its competitors, Mindray Medical International's Customer Service score is rated right above Hitachi, and is preceded by Draeger Medical.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sysmex | 4.4/5 |
| Sonosite | 4/5 |
| Draeger Medical | 3.9/5 |
| Mindray Medical International | 3.9/5 |
| Hitachi | 3.9/5 |
| Danaher | 3.8/5 |
| GE Healthcare | 3.8/5 |
| Masimo | 3.3/5 |
| Nihon Kohden | 2.7/5 |
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Mindray Medical International as an Employer
3.2/5
Mindray Medical International has a 3.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Mindray Medical International
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mindray Medical International scored a 100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Mindray Medical International would recommend the brand to a friend. ENPS measures how likely Mindray Medical International employees would recommend working at Mindray Medical International to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
