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NPS
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Savemart
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About Savemart's Brand
Among its major competitors, Savemart is ranked in 5th place for NPS while Wegmans is 1st, and WinCo is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Savemart Ranking
- #4 / 4 of its competitors
Savemart NPS
Savemart's Net Promoter Score (NPS) is a 0 with 36% Promoters, 28% Passives, and 36% Detractors. Net Promoter Score tracks whether Savemart's customers would recommend using the product based on a scale of -100 to 100.
Savemart Overall NPS
| 36% | Promoters |
|---|---|
| 28% | Passives |
| 36% | Detractors |
Savemart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 6 | Dec 2022 | 6 |
Jan 2023 7 | Jan 2023 | 7 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 6 | Jun 2023 | 6 |
Oct 2023 10 | Oct 2023 | 10 |
Jun 2024 16 | Jun 2024 | 16 |
Aug 2024 10 | Aug 2024 | 10 |
Oct 2024 5 | Oct 2024 | 5 |
Dec 2024 0 | Dec 2024 | 0 |
Apr 2025 5 | Apr 2025 | 5 |
May 2025 4 | May 2025 | 4 |
Jun 2025 0 | Jun 2025 | 0 |
How Other Brands Compare
Savemart is ranked #4 for NPS among its competitors. Wegmans and WinCo come in first and second, with Whole Foods Market coming in at third.
Savemart |  Whole Foods Market |  Wegmans |  WinCo | |
| Global Ranking | #- | #68 | #633 | #- |
| NPS | 0 | 19 | 56 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $3.15B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Savemart NPS vs. Competitors
Compared to its competitors, Savemart's NPS is rated right above Harris Teeter, and is preceded by Vons.
| COMPANY | NPS Score | |
|---|---|---|
| Wegmans | 56 |
| WinCo | 25 |
| Whole Foods Market | 19 |
 | Vons | 3 |
| Savemart | 0 |
 | Harris Teeter | -9 |
 | Safeway | -41 |
Savemart Customer Reviews
Out of the 2 Savemart customer reviews 1 was positive and 1 was constructive. Savemart customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Savemart Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Savemart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Savemart Customer Loyalty vs. Competitors
Compared to its competitors, Savemart's Customer Loyalty score is rated right below Whole Foods Market.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wegmans | 86% |
| WinCo | 84% |
| Vons | 83% |
| Harris Teeter | 81% |
| Safeway | 80% |
| Whole Foods Market | 78% |
| Savemart | 77% |
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Savemart Product Quality
3.4/5
Savemart has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Savemart Product Information
Savemart’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.savemart.com/
Savemart Product Quality vs. Competitors
Compared to its competitors, Savemart's Product Quality score is rated right above Harris Teeter, and is preceded by WinCo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wegmans | 4.3/5 |
| Whole Foods Market | 4/5 |
| Vons | 3.7/5 |
| WinCo | 3.6/5 |
| Savemart | 3.4/5 |
| Harris Teeter | 3.2/5 |
| Safeway | 2.5/5 |
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VS
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Savemart Pricing
Savemart ROI & Value For Money
3.5/5
Savemart has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Savemart Pricing vs. Competitors
Compared to its competitors, Savemart's ROI score is rated right above Vons, and is preceded by Whole Foods Market.
| COMPANY | Pricing Score | |
|---|---|---|
| Wegmans | 4/5 |
| WinCo | 3.8/5 |
| Whole Foods Market | 3.6/5 |
| Savemart | 3.5/5 |
| Vons | 3.2/5 |
| Harris Teeter | 3/5 |
| Safeway | 2.3/5 |
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Savemart Customer Satisfaction (CSAT)
Savemart Customer Satisfaction (CSAT) Score
72 / 100
Savemart has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
39%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Savemart Customer Satisfaction vs. Competitors
Compared to its competitors, Savemart's Customer Satisfaction score is rated right above WinCo, and is preceded by Wegmans.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wegmans | 82% |
| Savemart | 72% |
| WinCo | 68% |
| Whole Foods Market | 64% |
| Vons | 64% |
| Harris Teeter | 50% |
| Safeway | 33% |
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Savemart Customer Service
3.6/5
Savemart has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Savemart's Customer Service
Website
https://www.savemart.com/
Savemart Customer Service vs. Competitors
Compared to its competitors, Savemart's Customer Service score is rated right above WinCo, and is preceded by Whole Foods Market.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wegmans | 4.2/5 |
| Whole Foods Market | 3.8/5 |
| Savemart | 3.6/5 |
| WinCo | 3.5/5 |
| Vons | 3.4/5 |
| Harris Teeter | 3/5 |
| Safeway | 2.3/5 |
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Savemart as an Employer
Consumer vs. Employees
Savemart scored a 0 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Savemart would recommend the brand to a friend. ENPS measures how likely Savemart employees would recommend working at Savemart to a friend.
Net Promoter Score
0
NPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 28% | Promoters |
|---|---|
| 12% | Passive |
| 60% | Detractors |
