50
NPS
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Dave & Buster
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About Dave & Buster's Brand
Dave & Buster’s is the ONLY place where you can Eat, Drink, Play, & Watch Sports! Among its major competitors, Dave & Buster is ranked in 1st place for NPS while Dave & Buster's is 2nd, and Main Event is 3rd.
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Dave & Buster Ranking
- #1 / 4 of its competitors
Dave & Buster NPS
Dave & Buster's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Dave & Buster's customers would recommend using the product based on a scale of -100 to 100.
Dave & Buster Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Dave & Buster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
Sep 2025 50 | Sep 2025 | 50 |
How Other Brands Compare
Dave & Buster is ranked first for NPS among its competitors. Dave & Buster's and Darden Restaurants come in second and third, with Papa John's International coming in at #4.
Dave & Buster |  Darden Restaurants |  Dave & Buster's |  Papa John's International | |
| Global Ranking | #- | #342 | #484 | #- |
| NPS | 50 | 20 | 30 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $18.85B | $1.66B | $3.42B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dave & Buster NPS vs. Competitors
Compared to its competitors, Dave & Buster's NPS is rated right above Dave & Buster's.
| COMPANY | NPS Score | |
|---|---|---|
| Dave & Buster | 50 |
| Dave & Buster's | 30 |
 | Main Event | 22 |
| Darden Restaurants | 20 |
 | Luby's | -1 |
| Papa John's International | -21 |
 | Ruby Tuesday | -63 |
Dave & Buster Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Dave & Buster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dave & Buster Customer Loyalty vs. Competitors
Compared to its competitors, Dave & Buster's Customer Loyalty score is rated right below Darden Restaurants.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dave & Buster's | 77% |
| Main Event | 74% |
| Luby's | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
| Dave & Buster | 60% |
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Dave & Buster Product Quality
3.6/5
Dave & Buster has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Dave & Buster Product Information
Dave & Buster’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Food and Beverages
Media
Social
Sports & Entertainment
Dave & Buster Product Quality vs. Competitors
Compared to its competitors, Dave & Buster's Product Quality score is rated right above Luby's, and is preceded by Darden Restaurants.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dave & Buster's | 3.9/5 |
| Main Event | 3.8/5 |
| Darden Restaurants | 3.8/5 |
| Dave & Buster | 3.6/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Ruby Tuesday | 1.8/5 |
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Dave & Buster Pricing
Dave & Buster ROI & Value For Money
3.6/5
Dave & Buster has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Dave & Buster Pricing vs. Competitors
Compared to its competitors, Dave & Buster's ROI score is rated right above Dave & Buster's, and is preceded by Darden Restaurants.
| COMPANY | Pricing Score | |
|---|---|---|
| Main Event | 3.7/5 |
| Darden Restaurants | 3.7/5 |
| Dave & Buster | 3.6/5 |
| Dave & Buster's | 3.6/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Ruby Tuesday | 1.9/5 |
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Dave & Buster Customer Satisfaction (CSAT)
Dave & Buster Customer Satisfaction (CSAT) Score
67 / 100
Dave & Buster has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dave & Buster Customer Satisfaction vs. Competitors
Compared to its competitors, Dave & Buster's Customer Satisfaction score is rated right above Papa John's International, and is preceded by Main Event.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dave & Buster's | 75% |
| Darden Restaurants | 71% |
| Main Event | 69% |
| Dave & Buster | 67% |
| Papa John's International | 54% |
| Luby's | 45% |
| Ruby Tuesday | 21% |
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Dave & Buster Customer Service
3.5/5
Dave & Buster has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Dave & Buster's Customer Service
Address
2481 Manana Dr, Dallas, TX
Website
http://www.daveandbusters.com/
Phone Number
(844) 515-5157
Dave & Buster Customer Service vs. Competitors
Compared to its competitors, Dave & Buster's Customer Service score is rated right above Luby's, and is preceded by Darden Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dave & Buster's | 4/5 |
| Main Event | 3.7/5 |
| Darden Restaurants | 3.7/5 |
| Dave & Buster | 3.5/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Ruby Tuesday | 1.8/5 |
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Dave & Buster as an Employer
2.2/5
Dave & Buster has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Dave & Buster scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Dave & Buster would recommend the brand to a friend. ENPS measures how likely Dave & Buster employees would recommend working at Dave & Buster to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
