0
NPS
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Dell EMC
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About Dell EMC's Brand
EMC manufactures information management and storage software systems. Among its major competitors, Dell EMC is ranked in 7th place for NPS while Google is 1st, and Microsoft is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Dell EMC Ranking
- #4 / 4 of its competitors
Dell EMC NPS
Dell EMC's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Dell EMC's customers would recommend using the product based on a scale of -100 to 100.
Dell EMC Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Dell EMC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Mar 2024 0 | Mar 2024 | 0 |
How Other Brands Compare
Dell EMC is ranked #4 for NPS among its competitors. Google and Microsoft come in first and second, with IBM coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dell EMC NPS vs. Competitors
Compared to its competitors, Dell EMC's NPS is rated right above HEWLETT PACKARD CTRE COMPET FRANCE, and is preceded by Hewlett Packard Enterprise.
| COMPANY | NPS Score | |
|---|---|---|
 | 42 | |
 | Microsoft | 38 |
 | NetApp | 36 |
 | SAP | 34 |
 | IBM | 26 |
 | Hewlett Packard Enterprise | 2 |
| Dell EMC | 0 |
 | HEWLETT PACKARD CTRE COMPET FRANCE | N/A |
Dell EMC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dell EMC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dell EMC Customer Loyalty vs. Competitors
Compared to its competitors, Dell EMC's Customer Loyalty score is rated right above Google.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dell EMC | 100% |
| 87% | |
| Microsoft | 84% |
| NetApp | 83% |
| SAP | 80% |
| IBM | 79% |
| Hewlett Packard Enterprise | 76% |
| HEWLETT PACKARD CTRE COMPET FRANCE | N/A |
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Dell EMC Product Quality
5/5
Dell EMC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Dell EMC Product Information
Dell EMC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.dellemc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Big Data
Enterprise
SaaS
Dell EMC Product Quality vs. Competitors
Compared to its competitors, Dell EMC's Product Quality score is rated right above Google.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dell EMC | 5/5 |
| 4.1/5 | |
| NetApp | 4.1/5 |
| Microsoft | 4.1/5 |
| SAP | 4.1/5 |
| IBM | 3.8/5 |
| HEWLETT PACKARD CTRE COMPET FRANCE | 3.7/5 |
| Hewlett Packard Enterprise | 3.2/5 |
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Dell EMC Pricing
Dell EMC ROI & Value For Money
5/5
Dell EMC has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Dell EMC Pricing vs. Competitors
Compared to its competitors, Dell EMC's ROI score is rated right above Google.
| COMPANY | Pricing Score | |
|---|---|---|
| Dell EMC | 5/5 |
| 4/5 | |
| Microsoft | 4/5 |
| NetApp | 4/5 |
| SAP | 3.9/5 |
| IBM | 3.8/5 |
| Hewlett Packard Enterprise | 3.4/5 |
| HEWLETT PACKARD CTRE COMPET FRANCE | N/A |
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Dell EMC Customer Satisfaction (CSAT)
Dell EMC Customer Satisfaction (CSAT) Score
100 / 100
Dell EMC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dell EMC Customer Satisfaction vs. Competitors
Compared to its competitors, Dell EMC's Customer Satisfaction score is rated right above SAP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dell EMC | 100% |
| SAP | 82% |
| 81% | |
| Microsoft | 80% |
| NetApp | 80% |
| IBM | 76% |
| Hewlett Packard Enterprise | 61% |
| HEWLETT PACKARD CTRE COMPET FRANCE | 0% |
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Dell EMC Customer Service
5/5
Dell EMC has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Dell EMC's Customer Service
Address
176 South Street, Hopkinton, MA 01748
Website
http://www.dellemc.com
Phone Number
(911) 243-3234
Dell EMC Customer Service vs. Competitors
Compared to its competitors, Dell EMC's Customer Service score is rated right above NetApp.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dell EMC | 5/5 |
| NetApp | 4.2/5 |
| 4/5 | |
| SAP | 4/5 |
| Microsoft | 4/5 |
| IBM | 3.9/5 |
| Hewlett Packard Enterprise | 3.3/5 |
| HEWLETT PACKARD CTRE COMPET FRANCE | N/A |
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Consumer vs. Employees
Dell EMC scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Dell EMC would recommend the brand to a friend. ENPS measures how likely Dell EMC employees would recommend working at Dell EMC to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
