-33
NPS
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ABC INC
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About ABC INC's Brand
Among its major competitors, ABC INC is ranked in 8th place for NPS while Netflix is 1st, and Twentieth Century Fox is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
ABC INC Ranking
- #4 / 4 of its competitors
ABC INC NPS
ABC INC's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether ABC INC's customers would recommend using the product based on a scale of -100 to 100.
ABC INC Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
ABC INC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Sep 2022 -50 | Sep 2022 | -50 |
Oct 2023 -33 | Oct 2023 | -33 |
How Other Brands Compare
ABC INC is ranked #4 for NPS among its competitors. Netflix and Hulu come in first and second, with HBO coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABC INC NPS vs. Competitors
Compared to its competitors, ABC INC's NPS is rated right below CBS Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Netflix | 43 |
 | Twentieth Century Fox | 43 |
| NBC | 23 |
 | Rollins | 17 |
 | Hulu | -3 |
 | HBO | -8 |
 | CBS Corporation | -31 |
| ABC INC | -33 |
ABC INC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ABC INC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ABC INC Customer Loyalty vs. Competitors
Compared to its competitors, ABC INC's Customer Loyalty score is rated right above Netflix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ABC INC | 100% |
| Netflix | 87% |
| Twentieth Century Fox | 83% |
| NBC | 82% |
| Rollins | 79% |
| Hulu | 72% |
| HBO | 69% |
| CBS Corporation | 69% |
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ABC INC Product Quality
4/5
ABC INC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ABC INC Product Information
ABC INC’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://abc.go.com/
- Company Size
- 10,000+ Employees
ABC INC Product Quality vs. Competitors
Compared to its competitors, ABC INC's Product Quality score is rated right above NBC, and is preceded by Twentieth Century Fox.
| COMPANY | Product Quality Score | |
|---|---|---|
| Netflix | 4.2/5 |
| Twentieth Century Fox | 4.1/5 |
| ABC INC | 4/5 |
| NBC | 3.8/5 |
| HBO | 3.6/5 |
| Rollins | 3.4/5 |
| Hulu | 3.3/5 |
| CBS Corporation | 2.7/5 |
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ABC INC Pricing
ABC INC ROI & Value For Money
3.5/5
ABC INC has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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ABC INC Pricing vs. Competitors
Compared to its competitors, ABC INC's ROI score is rated right above HBO, and is preceded by Twentieth Century Fox.
| COMPANY | Pricing Score | |
|---|---|---|
| Netflix | 4/5 |
| NBC | 3.7/5 |
| Twentieth Century Fox | 3.7/5 |
| ABC INC | 3.5/5 |
| HBO | 3.4/5 |
| Hulu | 3.1/5 |
| Rollins | 2.9/5 |
| CBS Corporation | 2.4/5 |
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ABC INC Customer Satisfaction (CSAT)
ABC INC Customer Satisfaction (CSAT) Score
100 / 100
ABC INC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ABC INC Customer Satisfaction vs. Competitors
Compared to its competitors, ABC INC's Customer Satisfaction score is rated right above Netflix, and is preceded by Rollins.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rollins | 100% |
| ABC INC | 100% |
| Netflix | 85% |
| NBC | 85% |
| Twentieth Century Fox | 78% |
| HBO | 62% |
| Hulu | 50% |
| CBS Corporation | 34% |
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ABC INC Customer Service
4/5
ABC INC has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ABC INC's Customer Service
Address
Bristol, CT United States of America
Website
http://abc.go.com/
ABC INC Customer Service vs. Competitors
Compared to its competitors, ABC INC's Customer Service score is rated right above Twentieth Century Fox, and is preceded by Netflix.
| COMPANY | Customer Service Score | |
|---|---|---|
| Netflix | 4/5 |
| ABC INC | 4/5 |
| Twentieth Century Fox | 3.7/5 |
| NBC | 3.7/5 |
| HBO | 3.6/5 |
| Rollins | 3.4/5 |
| Hulu | 3/5 |
| CBS Corporation | 2.3/5 |
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ABC INC as an Employer
2.8/5
ABC INC has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ABC INC scored a -33 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of ABC INC would recommend the brand to a friend. ENPS measures how likely ABC INC employees would recommend working at ABC INC to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 32% | Promoters |
|---|---|
| 28% | Passive |
| 40% | Detractors |
