-54
NPS
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Ackerman Security Systems
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About Ackerman Security Systems' Brand
Ackerman markets, installs, services and monitors residential and commercial security systems Among its major competitors, Ackerman Security Systems is ranked in 2nd place for NPS while ADT Corporation is 1st, and Nest is 3rd.
Brand at a Glance
61%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
1.5/5
Customer Service
Ackerman Security Systems Ranking
- #2 / 4 of its competitors
Ackerman Security Systems NPS
Ackerman Security Systems's Net Promoter Score (NPS) is a -54 with 23% Promoters, 0% Passives, and 77% Detractors. Net Promoter Score tracks whether Ackerman Security Systems's customers would recommend using the product based on a scale of -100 to 100.
Ackerman Security Systems Overall NPS
| 23% | Promoters |
|---|---|
| 0% | Passives |
| 77% | Detractors |
Ackerman Security Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Sep 2020 -33 | Sep 2020 | -33 |
Dec 2020 -50 | Dec 2020 | -50 |
Feb 2021 -60 | Feb 2021 | -60 |
May 2021 -67 | May 2021 | -67 |
Jun 2021 -71 | Jun 2021 | -71 |
Jul 2021 -75 | Jul 2021 | -75 |
Feb 2022 -77 | Feb 2022 | -77 |
Jul 2022 -80 | Jul 2022 | -80 |
Jan 2024 -63 | Jan 2024 | -63 |
Sep 2024 -50 | Sep 2024 | -50 |
Jun 2025 -53 | Jun 2025 | -53 |
How Other Brands Compare
Ackerman Security Systems is ranked second for NPS among its competitors. ADT Corporation and Nest come in first and third, with Vivint coming in at #4.
Ackerman Security Systems |  ADT Corporation |  Nest |  Vivint | |
| Global Ranking | #- | #617 | #- | #- |
| NPS | -54 | -22 | -56 | -76 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $7.37B | $1.42T | $3.83B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ackerman Security Systems NPS by Gender
Ackerman Security Systems's NPS was rated -100 by Female customers on Comparably.
Female
-100
Ackerman Security Systems's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Ackerman Security Systems's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Ackerman Security Systems NPS by Ethnicity
Ackerman Security Systems's NPS was rated -100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -100 | Other | -100 |
Ackerman Security Systems NPS by Age
Ackerman Security Systems's NPS was rated -100 points by customers ages 56-60 on Comparably.
Ackerman Security Systems NPS by Usage
Ackerman Security Systems's NPS was rated -100 points by customers who have used Ackerman Security Systems's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Ackerman Security Systems NPS vs. Competitors
Compared to its competitors, Ackerman Security Systems's NPS is rated right above Nest, and is preceded by ADT Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| ADT Corporation | -22 |
| Ackerman Security Systems | -54 |
| Nest | -56 |
 | Protection 1 | -63 |
| Vivint | -76 |
 | Frontpoint | -100 |
 | Monitronics | -100 |
 | Protect America | -100 |
Ackerman Security Systems Customer Reviews
Out of the 2 Ackerman Security Systems customer reviews 0 were positive and 2 were constructive. Ackerman Security Systems customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Ackerman Security Systems Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Ackerman Security Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ackerman Security Systems Customer Loyalty Score by Gender
Ackerman Security Systems's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
Ackerman Security Systems Customer Loyalty Score by Ethnicity
Ackerman Security Systems's Customer Loyalty score was rated 40% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ackerman Security Systems.
40
out of 100
Other
Ackerman Security Systems Customer Loyalty Score by Age
Ackerman Security Systems's Customer Loyalty score was rated 40% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ackerman Security Systems.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 40% | 56-60 | 40% |
Ackerman Security Systems Customer Loyalty Score by Usage
Ackerman Security Systems's Customer Loyalty score was rated 55% by customers who have used Ackerman Security Systems's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ackerman Security Systems Customer Loyalty vs. Competitors
Compared to its competitors, Ackerman Security Systems's Customer Loyalty score is rated right above Nest, and is preceded by ADT Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Monitronics | 100% |
| Protect America | 100% |
| Frontpoint | 92% |
| Protection 1 | 68% |
| Vivint | 68% |
| ADT Corporation | 67% |
| Ackerman Security Systems | 61% |
| Nest | 59% |
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Ackerman Security Systems Product Quality
1.8/5
Ackerman Security Systems has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Ackerman Security Systems Product Information
Ackerman Security Systems’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Security and Investigations
Quick Insights into Ackerman Security Systems Product Quality
Ackerman Security Systems's Product Quality score was rated highest by customers ages 56-60.
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Ranked Ackerman Security Systems Product Quality the Highest
Ackerman Security Systems Product Quality Score by Gender
Ackerman Security Systems's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ackerman Security Systems.
Female
1.5/5
Male
N/A
Ackerman Security Systems Product Quality Score by Ethnicity
Ackerman Security Systems's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ackerman Security Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Ackerman Security Systems Product Quality Score by Age
Ackerman Security Systems's Product Quality score was rated 1.5 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Ackerman Security Systems Product Quality Score by Usage
Ackerman Security Systems's Product Quality score was rated 1.5 stars by customers who have used Ackerman Security Systems's products/services for Over 10 Years.
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Ackerman Security Systems Product Quality vs. Competitors
Compared to its competitors, Ackerman Security Systems's Product Quality score is rated right above Vivint, and is preceded by Frontpoint.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nest | 2.9/5 |
| ADT Corporation | 2.5/5 |
| Protection 1 | 2.5/5 |
| Frontpoint | 2.1/5 |
| Ackerman Security Systems | 1.8/5 |
| Vivint | 1.6/5 |
| Protect America | 1.5/5 |
| Monitronics | 1.5/5 |
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Ackerman Security Systems Pricing
Ackerman Security Systems ROI & Value For Money
1.9/5
Ackerman Security Systems has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Ackerman Security Systems ROI
Ackerman Security Systems's ROI score was rated highest by customers ages 56-60.
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Ranked Ackerman Security Systems ROI the Highest
Ackerman Security Systems ROI Score by Gender
Ackerman Security Systems's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ackerman Security Systems.
Female
1.5/5
Male
N/A
Ackerman Security Systems ROI Score by Ethnicity
Ackerman Security Systems's ROI score was rated 1.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ackerman Security Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.6 | Other | 1.6 |
Ackerman Security Systems ROI Score by Age
Ackerman Security Systems's ROI score was rated 2.1 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ackerman Security Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.1 | 56-60 | 2.1 |
Ackerman Security Systems ROI Score by Usage
Ackerman Security Systems's ROI score was rated 1.5 stars by customers who have used Ackerman Security Systems's products/services for Over 10 Years.
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Ackerman Security Systems Pricing vs. Competitors
Compared to its competitors, Ackerman Security Systems's ROI score is rated right above Vivint, and is preceded by Protect America.
| COMPANY | Pricing Score | |
|---|---|---|
| ADT Corporation | 2.6/5 |
| Nest | 2.6/5 |
| Protection 1 | 2/5 |
| Frontpoint | 2/5 |
| Protect America | 2/5 |
| Ackerman Security Systems | 1.9/5 |
| Vivint | 1.5/5 |
| Monitronics | 1.5/5 |
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Ackerman Security Systems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ackerman Security Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Ackerman Security Systems's Customer Satisfaction score is rated right above Frontpoint, and is preceded by Vivint.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nest | 51% |
| ADT Corporation | 37% |
| Protection 1 | 25% |
| Vivint | 12% |
| Ackerman Security Systems | 0% |
| Frontpoint | 0% |
| Monitronics | 0% |
| Protect America | 0% |
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Ackerman Security Systems Customer Service
1.5/5
Ackerman Security Systems has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Ackerman Security Systems's Customer Service
Address
1346 Oakbrook Drive Ste 175, Norcross, GA 30093
Website
http://www.ackermansecurity.com/
Phone Number
800-552-1111
Ackerman Security Systems's Social Links
Quick Insights into Ackerman Security Systems Customer Service
Ackerman Security Systems's Customer Service score was rated highest by customers ages 56-60.
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Ranked Ackerman Security Systems Customer Service the Highest
Ackerman Security Systems Customer Service Score by Gender
Ackerman Security Systems's Customer Service score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Ackerman Security Systems Customer Service Score by Ethnicity
Ackerman Security Systems's Customer Service score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ackerman Security Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Ackerman Security Systems Customer Service Score by Age
Ackerman Security Systems's Customer Service score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ackerman Security Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Ackerman Security Systems Customer Service Score by Usage
Ackerman Security Systems's Customer Service score was rated 1.5 stars by customers who have used Ackerman Security Systems's products/services for Over 10 Years.
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Ackerman Security Systems Customer Service vs. Competitors
Compared to its competitors, Ackerman Security Systems's Customer Service score is rated right above Vivint, and is preceded by Frontpoint.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nest | 2.7/5 |
| ADT Corporation | 2.5/5 |
| Protection 1 | 2/5 |
| Protect America | 2/5 |
| Frontpoint | 1.5/5 |
| Ackerman Security Systems | 1.5/5 |
| Vivint | 1.5/5 |
| Monitronics | 1.5/5 |
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Ackerman Security Systems as an Employer
4.6/5
Ackerman Security Systems has a 4.6/5 stars for its overall company culture rated by their employees
top
15%
CEO of Ackerman Security Systems
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Ackerman Security Systems scored a -54 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Ackerman Security Systems would recommend the brand to a friend. ENPS measures how likely Ackerman Security Systems employees would recommend working at Ackerman Security Systems to a friend.
Net Promoter Score
-54
NPS Score
| 23% | Promoters |
|---|---|
| 0% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
