-67
NPS
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Allstream
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About Allstream's Brand
Allstream is a leader in business communications throughout the United States and Canada. Everything we do revolves around connecting our customers to their colleagues, customers and communities. As a single provider of voice and collaboration, connectivity and managed IT solutions, Allstream makes communication and collaboration easy. Our customers benefit from an expansive network of experts and a team focused on reliability. Among its major competitors, Allstream is ranked in 7th place for NPS while RingCentral is 1st, and Telus is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2.2/5
Pricing
1.5/5
Customer Service
Allstream Ranking
- #4 / 4 of its competitors
Allstream NPS
Allstream's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Allstream's customers would recommend using the product based on a scale of -100 to 100.
Allstream Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Allstream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 0 | Jan 2024 | 0 |
May 2024 -50 | May 2024 | -50 |
Aug 2025 -66 | Aug 2025 | -66 |
How Other Brands Compare
Allstream is ranked #4 for NPS among its competitors. RingCentral and Telus come in first and second, with Verizon coming in at third.
Allstream |  Verizon |  RingCentral |  Telus | |
| Global Ranking | #- | #108 | #209 | #- |
| NPS | -67 | 1 | 25 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $241.36B | $24.48B | $26.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allstream NPS vs. Competitors
Compared to its competitors, Allstream's NPS is rated right above Lumen (formerly CenturyLink), and is preceded by Bell Canada.
| COMPANY | NPS Score | |
|---|---|---|
| RingCentral | 25 |
| Telus | 2 |
| Verizon | 1 |
 | Shaw Communications | 0 |
 | Rogers Communications | -8 |
 | Bell Canada | -29 |
| Allstream | -67 |
 | Lumen (formerly CenturyLink) | -77 |
Allstream Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Allstream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allstream Customer Loyalty vs. Competitors
Compared to its competitors, Allstream's Customer Loyalty score is rated right above RingCentral.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allstream | 100% |
| RingCentral | 85% |
| Telus | 82% |
| Verizon | 80% |
| Rogers Communications | 79% |
| Bell Canada | 74% |
| Shaw Communications | 73% |
| Lumen (formerly CenturyLink) | 68% |
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Allstream Product Quality
3.2/5
Allstream has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Allstream Product Information
Allstream’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.allstream.com
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Allstream Product Quality vs. Competitors
Compared to its competitors, Allstream's Product Quality score is rated right above Rogers Communications, and is preceded by Shaw Communications.
| COMPANY | Product Quality Score | |
|---|---|---|
| RingCentral | 4/5 |
| Telus | 3.7/5 |
| Verizon | 3.3/5 |
| Shaw Communications | 3.2/5 |
| Allstream | 3.2/5 |
| Rogers Communications | 3.1/5 |
| Bell Canada | 2.7/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
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Allstream Pricing
Allstream ROI & Value For Money
2.2/5
Allstream has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Allstream Pricing vs. Competitors
Compared to its competitors, Allstream's ROI score is rated right above Lumen (formerly CenturyLink), and is preceded by Bell Canada.
| COMPANY | Pricing Score | |
|---|---|---|
| RingCentral | 3.8/5 |
| Telus | 3.4/5 |
| Shaw Communications | 3.2/5 |
| Verizon | 3.1/5 |
| Rogers Communications | 2.9/5 |
| Bell Canada | 2.4/5 |
| Allstream | 2.2/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
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Allstream Customer Satisfaction (CSAT)
Allstream Customer Satisfaction (CSAT) Score
50 / 100
Allstream has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Allstream Customer Satisfaction vs. Competitors
Compared to its competitors, Allstream's Customer Satisfaction score is rated right above Bell Canada, and is preceded by RingCentral.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shaw Communications | 75% |
| Telus | 66% |
| Rogers Communications | 56% |
| Verizon | 55% |
| RingCentral | 53% |
| Allstream | 50% |
| Bell Canada | 37% |
| Lumen (formerly CenturyLink) | 14% |
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Allstream Customer Service
1.5/5
Allstream has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Allstream's Customer Service
Address
5160 Orbitor Dr, L4W 5H2 Canada
Website
https://www.allstream.com
Allstream's Social Links
Allstream Customer Service vs. Competitors
Compared to its competitors, Allstream's Customer Service score is rated right below Lumen (formerly CenturyLink).
| COMPANY | Customer Service Score | |
|---|---|---|
| RingCentral | 3.6/5 |
| Shaw Communications | 3.5/5 |
| Telus | 3.3/5 |
| Verizon | 3.2/5 |
| Rogers Communications | 2.9/5 |
| Bell Canada | 2.4/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
| Allstream | 1.5/5 |
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Allstream as an Employer
4.7/5
Allstream has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Allstream scored a -67 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Allstream would recommend the brand to a friend. ENPS measures how likely Allstream employees would recommend working at Allstream to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
