0
NPS
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AODocs
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About AODocs' Brand
AODocs is the only document management and business process platform fully integrated with G Suite. Among its major competitors, AODocs is ranked in 6th place for NPS while Egnyte is 1st, and Box is 2nd. Overall, AODocs has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
87%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
AODocs Ranking
- #4 / 4 of its competitors
AODocs NPS
AODocs's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether AODocs's customers would recommend using the product based on a scale of -100 to 100.
AODocs Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
AODocs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Nov 2024 -50 | Nov 2024 | -50 |
Feb 2025 -20 | Feb 2025 | -20 |
Aug 2025 0 | Aug 2025 | 0 |
How Other Brands Compare
AODocs is ranked #4 for NPS among its competitors. Box and Dropbox come in first and second, with OpenText coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AODocs Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of AODocs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AODocs Customer Loyalty vs. Competitors
Compared to its competitors, AODocs's Customer Loyalty score is rated right above Egnyte, and is preceded by Box.
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AODocs Product Quality
3.7/5
AODocs has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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AODocs Product Information
AODocs’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.aodocs.com/
- Company Size
- 51-200 Employees
Industry
Tech
Content
Enterprise
Productivity
AODocs Product Quality vs. Competitors
Compared to its competitors, AODocs's Product Quality score is rated right above OpenText, and is preceded by Dropbox.
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AODocs Pricing
AODocs ROI & Value For Money
3.4/5
AODocs has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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AODocs Pricing vs. Competitors
Compared to its competitors, AODocs's ROI score is rated right above Alfresco, and is preceded by OpenText.
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AODocs Customer Satisfaction (CSAT)
AODocs Customer Satisfaction (CSAT) Score
75 / 100
AODocs has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AODocs Customer Satisfaction vs. Competitors
Compared to its competitors, AODocs's Customer Satisfaction score is rated right above Box, and is preceded by Alfresco.
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AODocs Customer Service
3.8/5
AODocs has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About AODocs's Customer Service
Address
3280 Peachtree Rd NE, Atlanta, GA 30305
Website
https://www.aodocs.com/
Phone Number
(415) 891-1178
AODocs's Social Links
AODocs Customer Service vs. Competitors
Compared to its competitors, AODocs's Customer Service score is rated right above Egnyte, and is preceded by Box.
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AODocs as an Employer
4.2/5
AODocs has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AODocs scored a 0 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of AODocs would recommend the brand to a friend. ENPS measures how likely AODocs employees would recommend working at AODocs to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
