AQR NPS & Customer Reviews

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AQR

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About AQR's Brand

AQR develops inventive practical investment strategies and customized solutions. Among its major competitors, AQR is ranked in 1st place for NPS while Two Sigma is 2nd, and Citadel is 3rd.

Brand at a Glance

85%

Customer Loyalty

3.8/5

Product Quality

3.5/5

Pricing

3.5/5

Customer Service

AQR CMO

Suzanne Escousse

AQR Ranking

^#1 / 4 of its competitors

AQR NPS

AQR's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether AQR's customers would recommend using the product based on a scale of -100 to 100.

AQR Overall NPS

NPS

74%	Promoters
13%	Passives
13%	Detractors

AQR NPS Trend

-100

-50

100

Summary	Date	Score
May 2022 100	May 2022	100
Jun 2022 0	Jun 2022	0
Mar 2023 33	Mar 2023	33
Oct 2023 25	Oct 2023	25
Nov 2023 40	Nov 2023	40
Dec 2024 57	Dec 2024	57
Dec 2025 63	Dec 2025	63

How Other Brands Compare

AQR is ranked first for NPS among its competitors. Citadel and PIMCO come in second and third, with The Vanguard Group coming in at #4.

	AQR	The Vanguard Group	PIMCO	Citadel
Global Ranking	#-	#250	#261	#701
NPS	61	5	14	29
Valuation Updated every 24 hours for public companies	-	-	$894.40M	$33.61M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AQR NPS vs. Competitors

Compared to its competitors, AQR's NPS is rated right above Two Sigma.

COMPANY		NPS Score
	AQR	61
	Two Sigma	37
	Citadel	29
	OneMain Holdings	17
	PIMCO	14
	The Vanguard Group	5
	Affiliated Managers Group	N/A
	ayondo	N/A
	GM Financial	-10

AQR Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of AQR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

AQR Customer Loyalty vs. Competitors

Compared to its competitors, AQR's Customer Loyalty score is rated right above The Vanguard Group.

COMPANY		Customer Loyalty Score
	AQR	85%
	The Vanguard Group	81%
	OneMain Holdings	79%
	PIMCO	76%
	GM Financial	76%
	Two Sigma	70%
	Citadel	68%
	Affiliated Managers Group	N/A
	ayondo	N/A

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AQR Product Quality

3.8/5

AQR has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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AQR Product Information

AQR’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website: https://www.aqr.com/

Company Size: 501-1,000 Employees

Industry

Tech

FinTech

AQR Product Quality vs. Competitors

Compared to its competitors, AQR's Product Quality score is rated right above Citadel, and is preceded by Two Sigma.

COMPANY		Product Quality Score
	Two Sigma	4.1/5
	AQR	3.8/5
	Citadel	3.6/5
	PIMCO	3.4/5
	The Vanguard Group	3.4/5
	GM Financial	2.9/5
	OneMain Holdings	2.7/5
	Affiliated Managers Group	N/A
	ayondo	N/A

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AQR Pricing

AQR ROI & Value For Money

3.5/5

AQR has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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AQR Pricing vs. Competitors

Compared to its competitors, AQR's ROI score is rated right above The Vanguard Group, and is preceded by Citadel.

COMPANY		Pricing Score
	Two Sigma	4/5
	PIMCO	3.8/5
	Citadel	3.7/5
	AQR	3.5/5
	The Vanguard Group	3.5/5
	GM Financial	3.1/5
	OneMain Holdings	3/5
	Affiliated Managers Group	N/A
	ayondo	N/A

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AQR Customer Satisfaction (CSAT)

AQR Customer Satisfaction (CSAT) Score

67 / 100

AQR has an overall Customer Satisfaction score of 67 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	17%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

17%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

AQR Customer Satisfaction vs. Competitors

Compared to its competitors, AQR's Customer Satisfaction score is rated right above PIMCO, and is preceded by Citadel.

COMPANY		Customer Satisfaction (CSAT) Score
	Two Sigma	84%
	Citadel	70%
	AQR	67%
	PIMCO	61%
	OneMain Holdings	56%
	The Vanguard Group	50%
	GM Financial	49%
	Affiliated Managers Group	0%
	ayondo	0%

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AQR Customer Service

3.5/5

AQR has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About AQR's Customer Service

Address

AQR Capital Management, LLC Two Greenwich Plaza, Greenwich, CT

Website

https://www.aqr.com/

Phone Number

2037423754

AQR Customer Service vs. Competitors

Compared to its competitors, AQR's Customer Service score is rated right above The Vanguard Group, and is preceded by OneMain Holdings.

COMPANY		Customer Service Score
	Two Sigma	4/5
	Citadel	4/5
	PIMCO	3.8/5
	OneMain Holdings	3.6/5
	AQR	3.5/5
	The Vanguard Group	3.2/5
	GM Financial	3.1/5
	Affiliated Managers Group	N/A
	ayondo	N/A

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AQR as an Employer

4.1/5

AQR has a 4.1/5 stars for its overall company culture rated by their employees

top

50%

CEO of AQR

Clifford Asness

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AQR scored a 61 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of AQR would recommend the brand to a friend. ENPS measures how likely AQR employees would recommend working at AQR to a friend.

Net Promoter Score

NPS Score

74%	Promoters
13%	Passive
13%	Detractors

Employee Net Promoter Score

-15

eNPS Score

28%	Promoters
29%	Passive
43%	Detractors

Global Ranking Snapshot

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