58
NPS
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Autopilot
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About Autopilot's Brand
Autopilot is easy and visual marketing software for automating the customer journey Among its major competitors, Autopilot is ranked in 2nd place for NPS while Koncert is 1st, and Customer.io is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.3/5
Pricing
4.7/5
Customer Service
Autopilot Ranking
- #1 / 4 of its competitors
Autopilot NPS
Autopilot's Net Promoter Score (NPS) is a 58 with 72% Promoters, 14% Passives, and 14% Detractors. Net Promoter Score tracks whether Autopilot's customers would recommend using the product based on a scale of -100 to 100.
Autopilot Overall NPS
| 72% | Promoters |
|---|---|
| 14% | Passives |
| 14% | Detractors |
Autopilot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
Feb 2023 58 | Feb 2023 | 58 |
How Other Brands Compare
Autopilot is ranked first for NPS among its competitors. ActiveCampaign and HubSpot come in second and third, with Marketo coming in at #4.
Autopilot |  HubSpot |  Marketo |  ActiveCampaign | |
| Global Ranking | #- | #224 | #230 | #- |
| NPS | 58 | 35 | 25 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $22.51B | - | $350.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Autopilot NPS by Usage
Autopilot's NPS was rated the highest by customers who have used Autopilot's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Autopilot NPS vs. Competitors
Compared to its competitors, Autopilot's NPS is rated right above Customer.io, and is preceded by Koncert.
| COMPANY | NPS Score | |
|---|---|---|
 | Koncert | 100 |
| Autopilot | 58 |
 | Customer.io | 57 |
| ActiveCampaign | 37 |
| HubSpot | 35 |
| Marketo | 25 |
 | Act-On Software | 0 |
 | colabo | N/A |
 | Route | N/A |
Autopilot Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Autopilot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Autopilot Customer Loyalty vs. Competitors
Compared to its competitors, Autopilot's Customer Loyalty score is rated right above Marketo, and is preceded by Koncert.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Koncert | 100% |
| Autopilot | 100% |
| Marketo | 82% |
| HubSpot | 79% |
| ActiveCampaign | 78% |
| Customer.io | N/A |
| Act-On Software | N/A |
| colabo | N/A |
| Route | N/A |
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Autopilot Product Quality
4/5
Autopilot has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Autopilot's overall Product Quality score rated by its users and customers.
Autopilot Product Information
Autopilot serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. Autopilot supports Web devices and offers products for small, medium, and large sized businesses.
Autopilot’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.autopilothq.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
SaaS
Small Business Services
Languages Supported
English
Product Type
Mobile Marketing Software
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Lead Management Software
Personalization and Behavioral Targeting Software
Campaign Management Software
Content Marketing Software
Sales Management Software
Sales Enablement Software
Marketing Analytics Software
Predictive Lead Scoring Software
Lead Capture Software
Lead Generation Software
Account Based Marketing Software
Online CRM Software
Retargeting Software
Autopilot Product Quality vs. Competitors
Compared to its competitors, Autopilot's Product Quality score is rated right above Act-On Software, and is preceded by Marketo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Koncert | 5/5 |
| colabo | 5/5 |
| ActiveCampaign | 4.2/5 |
| Customer.io | 4.2/5 |
| HubSpot | 4.2/5 |
| Marketo | 4.1/5 |
| Autopilot | 4/5 |
| Act-On Software | 4/5 |
| Route | N/A |
Unlock Autopilot Product Quality vs. Competitors Data
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Autopilot Pricing
Autopilot ROI & Value For Money
4.3/5
Autopilot has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Autopilot's overall ROI score rated by its users and customers.
Autopilot Pricing Plans
Autopilot has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, Autopilot uses a subscription model and offers the following: Silver:, $49 a month, and 2,000 contacts included.
Who Uses Autopilot?
Small Businesses
Medium Businesses
Large Enterprises
Autopilot Pricing vs. Competitors
Compared to its competitors, Autopilot's ROI score is rated right above HubSpot, and is preceded by Koncert.
| COMPANY | Pricing Score | |
|---|---|---|
| colabo | 5/5 |
| Koncert | 4.5/5 |
| Autopilot | 4.3/5 |
| HubSpot | 4/5 |
| Customer.io | 4/5 |
| ActiveCampaign | 4/5 |
| Marketo | 3.8/5 |
| Act-On Software | N/A |
| Route | N/A |
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VS
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Autopilot Customer Satisfaction (CSAT)
Autopilot Customer Satisfaction (CSAT) Score
100 / 100
Autopilot has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Autopilot Customer Satisfaction vs. Competitors
Compared to its competitors, Autopilot's Customer Satisfaction score is rated right above Act-On Software, and is preceded by Koncert.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Koncert | 100% |
| Autopilot | 100% |
| Act-On Software | 100% |
| ActiveCampaign | 77% |
| Marketo | 76% |
| HubSpot | 61% |
| Customer.io | 0% |
| colabo | 0% |
| Route | 0% |
Unlock Autopilot Customer Satisfaction vs. Competitors Data
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Autopilot Customer Service
4.7/5
Autopilot has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Autopilot's Customer Service
Address
589 Howard St, Second Floor, San Francisco, CA
Website
http://www.autopilothq.com
Autopilot Customer Service vs. Competitors
Compared to its competitors, Autopilot's Customer Service score is rated right above Koncert, and is preceded by colabo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Customer.io | 5/5 |
| colabo | 5/5 |
| Autopilot | 4.7/5 |
| Koncert | 4.5/5 |
| HubSpot | 4.1/5 |
| ActiveCampaign | 4/5 |
| Marketo | 3.5/5 |
| Act-On Software | N/A |
| Route | N/A |
Unlock Autopilot Customer Service vs. Competitors Data
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Autopilot as an Employer
3.9/5
Autopilot has a 3.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Autopilot scored a 58 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Autopilot would recommend the brand to a friend. ENPS measures how likely Autopilot employees would recommend working at Autopilot to a friend.
Net Promoter Score
58
NPS Score
| 72% | Promoters |
|---|---|
| 14% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
