33
NPS
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Benchmark Email
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About Benchmark Email's Brand
Benchmark Email is a digital marketing company that specializes in email messaging and communication. Among its major competitors, Benchmark Email is ranked in 3rd place for NPS while MailChimp is 1st, and Campaign Monitor is 2nd.
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Benchmark Email Ranking
- #3 / 4 of its competitors
Benchmark Email NPS
Benchmark Email's Net Promoter Score (NPS) is a 33 with 57% Promoters, 19% Passives, and 24% Detractors. Net Promoter Score tracks whether Benchmark Email's customers would recommend using the product based on a scale of -100 to 100.
Benchmark Email Overall NPS
| 57% | Promoters |
|---|---|
| 19% | Passives |
| 24% | Detractors |
Benchmark Email NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
How Other Brands Compare
Benchmark Email is ranked third for NPS among its competitors. MailChimp and Campaign Monitor come in first and second, with GetResponse coming in at #4.
Benchmark Email |  MailChimp |  Campaign Monitor |  GetResponse | |
| Global Ranking | #- | #637 | #- | #- |
| NPS | 33 | 47 | 34 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Benchmark Email NPS by Usage
Benchmark Email's NPS was rated the highest by customers who have used Benchmark Email's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 19 | Less than 1 Year | 19 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
Benchmark Email NPS vs. Competitors
Compared to its competitors, Benchmark Email's NPS is rated right above GetResponse, and is preceded by Campaign Monitor.
| COMPANY | NPS Score | |
|---|---|---|
| MailChimp | 47 |
| Campaign Monitor | 34 |
| Benchmark Email | 33 |
| GetResponse | 27 |
 | AWeber Communications | 23 |
 | iContact | 4 |
 | Constant Contact | -7 |
Benchmark Email Product Quality
4.2/5
Benchmark Email has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Benchmark Email Product Information
Benchmark Email serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Benchmark Email supports Web devices and offers products for small, medium, and large sized businesses.
Benchmark Email’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Business Services
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Taiwanese
Product Type
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Content Marketing Software
Registration Software
Nonprofit Software
Email Management Software
Benchmark Email Product Quality vs. Competitors
Compared to its competitors, Benchmark Email's Product Quality score is rated right above Campaign Monitor.
| COMPANY | Product Quality Score | |
|---|---|---|
| Benchmark Email | 4.2/5 |
| Campaign Monitor | 4.2/5 |
| AWeber Communications | 4.2/5 |
| MailChimp | 4.1/5 |
| iContact | 4.1/5 |
| GetResponse | 3.9/5 |
| Constant Contact | 3.1/5 |
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Benchmark Email Pricing
Benchmark Email ROI & Value For Money
4/5
Benchmark Email has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Benchmark Email Pricing Plans
Benchmark Email has a pricing structure that accommodates small, medium, and large businesses. Starting from $13.99/month, Benchmark Email uses a subscription model and offers the following: $13.99/month for 600 subscribers and unlimited sends per month., $21.99/month for 1,000 subscribers and unlimited sends per month., and $27.99/month for 1,500 subscribers and unlimited sends per month.. For the users that are not ready to commit yet, Benchmark Email also offers a free trial.
Who Uses Benchmark Email?
Small Businesses
Medium Businesses
Large Enterprises
Benchmark Email Pricing vs. Competitors
Compared to its competitors, Benchmark Email's ROI score is rated right above GetResponse, and is preceded by Campaign Monitor.
| COMPANY | Pricing Score | |
|---|---|---|
| MailChimp | 4.1/5 |
| Campaign Monitor | 4/5 |
| Benchmark Email | 4/5 |
| GetResponse | 4/5 |
| iContact | 4/5 |
| AWeber Communications | 3.8/5 |
| Constant Contact | 3/5 |
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Benchmark Email Customer Service
3.7/5
Benchmark Email has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Benchmark Email's Customer Service
Address
10621 Calle Lee, Building 141, Los Alamitos, CA 90720
Website
http://www.benchmarkemail.com
Phone Number
800.430.4095
Benchmark Email Customer Service vs. Competitors
Compared to its competitors, Benchmark Email's Customer Service score is rated right above GetResponse, and is preceded by MailChimp.
| COMPANY | Customer Service Score | |
|---|---|---|
| MailChimp | 3.9/5 |
| Benchmark Email | 3.7/5 |
| GetResponse | 3.7/5 |
| AWeber Communications | 3.7/5 |
| iContact | 2.9/5 |
| Campaign Monitor | 2.7/5 |
| Constant Contact | 2/5 |
Unlock Benchmark Email Customer Service vs. Competitors Data
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Consumer vs. Employees
Benchmark Email scored a 33 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Benchmark Email would recommend the brand to a friend. ENPS measures how likely Benchmark Email employees would recommend working at Benchmark Email to a friend.
Net Promoter Score
33
NPS Score
| 57% | Promoters |
|---|---|
| 19% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
