42
NPS
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BioMarin Pharmaceutical Inc.
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About BioMarin Pharmaceutical Inc. Brand
Founded in 1997, BioMarin is a global biotechnology company dedicated to transforming lives through genetic discovery. The company develops and commercializes targeted therapies that address the root cause of the genetic conditions that it seeks to treat, helping to better the lives of those struggling with rare genetic disease. BioMarin discoveries have led to eight first or best-in-class commercial treatments and a pipeline of multiple product candidates applying the same science-driven, patient-forward approach to broader group of genetic disorders. The more innovative solutions developed, the more lives BioMarin can impact. Among its major competitors, BioMarin Pharmaceutical Inc. is ranked in 1st place for NPS while Alexion Pharmaceuticals is 2nd, and Amgen is 3rd.
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
BioMarin Pharmaceutical Inc. Ranking
- #1 / 4 of its competitors
BioMarin Pharmaceutical Inc. NPS
BioMarin Pharmaceutical Inc.'s Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether BioMarin Pharmaceutical Inc.'s customers would recommend using the product based on a scale of -100 to 100.
BioMarin Pharmaceutical Inc. Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
BioMarin Pharmaceutical Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
Apr 2023 50 | Apr 2023 | 50 |
Aug 2023 60 | Aug 2023 | 60 |
Sep 2024 67 | Sep 2024 | 67 |
Mar 2025 43 | Mar 2025 | 43 |
How Other Brands Compare
BioMarin Pharmaceutical Inc. is ranked first for NPS among its competitors. Amgen and Biogen come in second and third, with Gilead Sciences coming in at #4.
BioMarin Pharmaceutical Inc. |  Biogen |  Gilead Sciences |  Amgen | |
| Global Ranking | #- | #388 | #478 | #- |
| NPS | 42 | 21 | 20 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $42.46B | $83.65B | $145.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BioMarin Pharmaceutical Inc. NPS vs. Competitors
Compared to its competitors, BioMarin Pharmaceutical Inc.'s NPS is rated right above Alexion Pharmaceuticals.
| COMPANY | NPS Score | |
|---|---|---|
| BioMarin Pharmaceutical Inc. | 42 |
 | Alexion Pharmaceuticals | 28 |
| Amgen | 24 |
| Biogen | 21 |
| Gilead Sciences | 20 |
 | Celgene | 0 |
 | MyoKardia | N/A |
 | Mylan | -42 |
BioMarin Pharmaceutical Inc. Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of BioMarin Pharmaceutical Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BioMarin Pharmaceutical Inc. Customer Loyalty vs. Competitors
Compared to its competitors, BioMarin Pharmaceutical Inc.'s Customer Loyalty score is rated right above Celgene, and is preceded by Gilead Sciences.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MyoKardia | 100% |
| Alexion Pharmaceuticals | 78% |
| Amgen | 77% |
| Biogen | 75% |
| Gilead Sciences | 71% |
| BioMarin Pharmaceutical Inc. | 69% |
| Celgene | 63% |
| Mylan | 57% |
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BioMarin Pharmaceutical Inc. Product Quality
4/5
BioMarin Pharmaceutical Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BioMarin Pharmaceutical Inc. Product Information
BioMarin Pharmaceutical Inc.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.biomarin.com/
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
BioMarin Pharmaceutical Inc. Product Quality vs. Competitors
Compared to its competitors, BioMarin Pharmaceutical Inc.'s Product Quality score is rated right above Biogen.
| COMPANY | Product Quality Score | |
|---|---|---|
| BioMarin Pharmaceutical Inc. | 4/5 |
| Biogen | 4/5 |
| MyoKardia | 4/5 |
| Amgen | 3.8/5 |
| Alexion Pharmaceuticals | 3.8/5 |
| Gilead Sciences | 3.8/5 |
| Celgene | 3.4/5 |
| Mylan | 2.5/5 |
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BioMarin Pharmaceutical Inc. Pricing
BioMarin Pharmaceutical Inc. ROI & Value For Money
3.8/5
BioMarin Pharmaceutical Inc. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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BioMarin Pharmaceutical Inc. Pricing vs. Competitors
Compared to its competitors, BioMarin Pharmaceutical Inc.'s ROI score is rated right above Amgen, and is preceded by Biogen.
| COMPANY | Pricing Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| BioMarin Pharmaceutical Inc. | 3.8/5 |
| Amgen | 3.8/5 |
| Alexion Pharmaceuticals | 3.7/5 |
| Gilead Sciences | 3.6/5 |
| Celgene | 3.6/5 |
| Mylan | 3/5 |
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BioMarin Pharmaceutical Inc. Customer Satisfaction (CSAT)
BioMarin Pharmaceutical Inc. Customer Satisfaction (CSAT) Score
83 / 100
BioMarin Pharmaceutical Inc. has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BioMarin Pharmaceutical Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, BioMarin Pharmaceutical Inc.'s Customer Satisfaction score is rated right above Biogen, and is preceded by Celgene.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Celgene | 86% |
| BioMarin Pharmaceutical Inc. | 83% |
| Biogen | 78% |
| Alexion Pharmaceuticals | 72% |
| Amgen | 67% |
| Gilead Sciences | 64% |
| Mylan | 51% |
| MyoKardia | 0% |
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BioMarin Pharmaceutical Inc. Customer Service
3.8/5
BioMarin Pharmaceutical Inc. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About BioMarin Pharmaceutical Inc.'s Customer Service
Address
105 Digital Dr, Novato, CA 94949
Website
https://www.biomarin.com/
BioMarin Pharmaceutical Inc. Customer Service vs. Competitors
Compared to its competitors, BioMarin Pharmaceutical Inc.'s Customer Service score is rated right above Alexion Pharmaceuticals, and is preceded by Biogen.
| COMPANY | Customer Service Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Amgen | 3.9/5 |
| Gilead Sciences | 3.9/5 |
| Biogen | 3.8/5 |
| BioMarin Pharmaceutical Inc. | 3.8/5 |
| Alexion Pharmaceuticals | 3.8/5 |
| Celgene | 3.4/5 |
| Mylan | 2.9/5 |
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BioMarin Pharmaceutical Inc. as an Employer
4.1/5
BioMarin Pharmaceutical Inc. has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
CEO of BioMarin Pharmaceutical Inc.
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
BioMarin Pharmaceutical Inc. scored a 42 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of BioMarin Pharmaceutical Inc. would recommend the brand to a friend. ENPS measures how likely BioMarin Pharmaceutical Inc. employees would recommend working at BioMarin Pharmaceutical Inc. to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
