50
NPS
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Calendly
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About Calendly's Brand
Calendly, a powerful yet simple automated scheduling tool, takes the work out of connecting with others so you can accomplish more. Millions of users benefit from an enjoyable scheduling experience, more time to spend on top priorities and flexibility to accommodate individual users and large teams alike. Join our diverse workforce, leading the way in scheduling automation. Among its major competitors, Calendly is ranked in 5th place for NPS while Acuity Scheduling is 1st, and SetMore is 2nd. Overall, Calendly has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
72%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
3.9/5
Customer Service
Calendly Ranking
- #1 / 4 of its competitors
Calendly NPS
Calendly's Net Promoter Score (NPS) is a 50 with 63% Promoters, 24% Passives, and 13% Detractors. Net Promoter Score tracks whether Calendly's customers would recommend using the product based on a scale of -100 to 100.
Calendly Overall NPS
| 63% | Promoters |
|---|---|
| 24% | Passives |
| 13% | Detractors |
Calendly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 70 | Mar 2021 | 70 |
Apr 2021 70 | Apr 2021 | 70 |
Nov 2022 70 | Nov 2022 | 70 |
Dec 2022 70 | Dec 2022 | 70 |
Feb 2023 70 | Feb 2023 | 70 |
Jun 2023 65 | Jun 2023 | 65 |
Aug 2023 61 | Aug 2023 | 61 |
Dec 2023 58 | Dec 2023 | 58 |
Jan 2024 58 | Jan 2024 | 58 |
Feb 2024 56 | Feb 2024 | 56 |
Jan 2025 53 | Jan 2025 | 53 |
Apr 2025 49 | Apr 2025 | 49 |
How Other Brands Compare
Calendly is ranked first for NPS among its competitors. CallRail and TimeTrade come in second and third, with Salesloft coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Calendly NPS by Gender
Female customers rated Calendly's NPS 60 points higher than Male customers.
Male
0
Calendly's NPS was rated by Male customers on Comparably.
20%
Promoters
60%
Passives
20%
Detractors
Female
60
Calendly's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Calendly NPS by Usage
Calendly's NPS was rated the highest by customers who have used Calendly's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 16 | 2 to 5 Years | 16 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Calendly NPS vs. Competitors
Compared to its competitors, Calendly's NPS is rated right above Chili Piper, and is preceded by YouCanBookMe.
| COMPANY | NPS Score | |
|---|---|---|
 | Acuity Scheduling | 78 |
 | SetMore | 75 |
 | Doodle | 70 |
 | YouCanBookMe | 64 |
| Calendly | 50 |
 | Chili Piper | 49 |
 | CallRail | 46 |
 | TimeTrade | 28 |
 | Salesloft | 5 |
Calendly Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Calendly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Calendly Customer Loyalty Score by Gender
Male customers rated Calendly's Customer Loyalty score 18% higher than Female customers.
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Male
82%
Yes
Female
64%
Yes
Calendly Customer Loyalty Score by Usage
Calendly's Customer Loyalty score was rated 85% by customers who have used Calendly's products/services for Less than 1 Year.
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Calendly Customer Loyalty vs. Competitors
Compared to its competitors, Calendly's Customer Loyalty score is rated right above Salesloft, and is preceded by CallRail.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SetMore | 100% |
| Chili Piper | 90% |
| CallRail | 83% |
| Calendly | 72% |
| Salesloft | 66% |
| Acuity Scheduling | N/A |
| Doodle | N/A |
| YouCanBookMe | N/A |
| TimeTrade | N/A |
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Calendly Product Quality
4.2/5
Calendly has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Calendly Product Information
Calendly serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Calendly supports Web devices and offers products for small, medium, and large sized businesses.
Calendly’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Calendly's product the highest. Reviewers from the Arts and Entertainment industry rated Calendly the lowest at 4.6.
- Website
- https://calendly.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
French
German
Spanish
Product Type
Scheduling Software
Calendar Software
Employee Scheduling Software
Appointments and Scheduling Software
Quick Insights into Calendly Product Quality
Calendly's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Calendly Product Quality the Highest
Ranked Calendly Product Quality the Lowest
Calendly Product Quality Score by Gender
Male customers rated Calendly's Product Quality score 0.6 stars higher than Female customers.
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Male
4.2/5
Female
3.6/5
Calendly Product Quality Score by Usage
Calendly's Product Quality score was rated the highest by customers who have used Calendly's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Calendly Product Quality Score by Industry
Calendly's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Calendly Product Quality vs. Competitors
Compared to its competitors, Calendly's Product Quality score is rated right above TimeTrade, and is preceded by CallRail.
| COMPANY | Product Quality Score | |
|---|---|---|
| Acuity Scheduling | 4.7/5 |
| SetMore | 4.5/5 |
| Doodle | 4.5/5 |
| YouCanBookMe | 4.5/5 |
| Chili Piper | 4.4/5 |
| CallRail | 4.2/5 |
| Calendly | 4.2/5 |
| TimeTrade | 3.9/5 |
| Salesloft | 3.6/5 |
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Calendly Pricing
Calendly ROI & Value For Money
4.2/5
Calendly has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Calendly Pricing Plans
Calendly has a pricing structure that accommodates small, medium, and large businesses. Starting from $8/month, Calendly uses a subscription model and offers the following: Basic: free., Premium: $8 per user, per month (billed annually) or $10 per user, per month (billed monthly)., and Pro: $12 per user, per month (billed annually) or $15 per user, per month (billed monthly)..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses Calendly?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Calendly ROI
Calendly's ROI score was rated highest by customers from the Education industry, and rated lowest by Male customers.
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Ranked Calendly ROI the Highest
Ranked Calendly ROI the Lowest
Calendly ROI Score by Gender
Female customers rated Calendly's ROI score 0.8 stars higher than Male customers.
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Male
3.3/5
Female
4.1/5
Calendly ROI Score by Usage
Calendly's ROI score was rated 3.8 stars by customers who have used Calendly's products/services for Less than 1 Year.
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Calendly ROI Score by Industry
Calendly's ROI score was rated 4.5 stars by both Education and Tech industry customers.
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Calendly Pricing vs. Competitors
Compared to its competitors, Calendly's ROI score is rated right above TimeTrade, and is preceded by Chili Piper.
| COMPANY | Pricing Score | |
|---|---|---|
| Acuity Scheduling | 4.6/5 |
| Doodle | 4.6/5 |
| SetMore | 4.5/5 |
| CallRail | 4.4/5 |
| YouCanBookMe | 4.3/5 |
| Chili Piper | 4.3/5 |
| Calendly | 4.2/5 |
| TimeTrade | 4.2/5 |
| Salesloft | 3.5/5 |
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Calendly Customer Satisfaction (CSAT)
Calendly Customer Satisfaction (CSAT) Score
78 / 100
Calendly has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Calendly Customer Satisfaction vs. Competitors
Compared to its competitors, Calendly's Customer Satisfaction score is rated right above Salesloft, and is preceded by Chili Piper.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SetMore | 100% |
| Chili Piper | 89% |
| Calendly | 78% |
| Salesloft | 68% |
| CallRail | 50% |
| Acuity Scheduling | 0% |
| Doodle | 0% |
| YouCanBookMe | 0% |
| TimeTrade | 0% |
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Calendly Customer Service
3.9/5
Calendly has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Calendly's Customer Service
Address
271 17th Street NW, Atlanta, GA 30363
Website
https://calendly.com/
Phone Number
800 979 9850
Calendly's Social Links
Quick Insights into Calendly Customer Service
Calendly's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Calendly Customer Service the Highest
Ranked Calendly Customer Service the Lowest
Calendly Customer Service Score by Gender
Female customers rated Calendly's Customer Service score 1 stars higher than Male customers.
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Male
3.2/5
Female
4.2/5
Calendly Customer Service Score by Usage
Calendly's Customer Service score was rated 4.1 stars by customers who have used Calendly's products/services for Less than 1 Year.
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Calendly Customer Service vs. Competitors
Compared to its competitors, Calendly's Customer Service score is rated right above CallRail, and is preceded by Chili Piper.
| COMPANY | Customer Service Score | |
|---|---|---|
| Acuity Scheduling | 5/5 |
| SetMore | 5/5 |
| Doodle | 5/5 |
| YouCanBookMe | 5/5 |
| Chili Piper | 4.3/5 |
| Calendly | 3.9/5 |
| CallRail | 3.8/5 |
| TimeTrade | 3.7/5 |
| Salesloft | 3.6/5 |
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Calendly as an Employer
4.4/5
Calendly has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Calendly scored a 50 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of Calendly would recommend the brand to a friend. ENPS measures how likely Calendly employees would recommend working at Calendly to a friend.
Net Promoter Score
50
NPS Score
| 63% | Promoters |
|---|---|
| 24% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 85% | Promoters |
|---|---|
| 11% | Passive |
| 4% | Detractors |
