49
NPS
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Calix
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About Calix's Brand
Calix is a cloud and appliance-based platform and managed services company. Broadband experience providers (BEP) leverage the Calix broadband platform, cloud, and managed services to simplify operations, engagement, and services, innovate for their consumer, business, and municipal subscribers, and grow their business and the communities they serve. Our end-to-end platform and managed services democratize the use of data—enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities. Among its major competitors, Calix is ranked in 1st place for NPS while Splunk is 2nd, and Cisco is 3rd.Their current market cap is $2.24B
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Calix CMO
J Collins
J Collins serves as the Chief Marketing Officer of Calix. J started at Calix in July of 2017. J currently resides in Greater New York City Area.
Calix Ranking
- #1 / 4 of its competitors
Calix NPS
Calix's Net Promoter Score (NPS) is a 49 with 69% Promoters, 11% Passives, and 20% Detractors. Net Promoter Score tracks whether Calix's customers would recommend using the product based on a scale of -100 to 100.
Calix Overall NPS
| 69% | Promoters |
|---|---|
| 11% | Passives |
| 20% | Detractors |
Calix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -10 | Dec 2021 | -10 |
Oct 2022 0 | Oct 2022 | 0 |
Aug 2023 14 | Aug 2023 | 14 |
Oct 2023 15 | Oct 2023 | 15 |
Nov 2023 6 | Nov 2023 | 6 |
Dec 2023 13 | Dec 2023 | 13 |
Jan 2024 41 | Jan 2024 | 41 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 47 | Mar 2024 | 47 |
Aug 2024 45 | Aug 2024 | 45 |
Oct 2024 46 | Oct 2024 | 46 |
Dec 2025 48 | Dec 2025 | 48 |
How Other Brands Compare
Calix is ranked first for NPS among its competitors. Splunk and Cisco come in second and third, with Palo Alto Networks coming in at #4. Among those competitors, it is the lowest valued company behind Cisco.
Calix |  Cisco |  Palo Alto Networks |  Splunk | |
| Global Ranking | #- | #71 | #446 | #458 |
| NPS | 49 | 36 | 32 | 45 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $2.24B | $192.85B | $31.32B | $22.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Calix NPS by Gender
Calix's NPS was rated 46 by Male customers on Comparably.
Male
46
Calix's NPS was rated 46 by Male customers on Comparably.
73%
Promoters
0%
Passives
27%
Detractors
Female
N/A
Calix's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Calix NPS by Ethnicity
Calix's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 56 | Caucasian | 56 |
Native American 100 | Native American | 100 |
Calix NPS by Age
Calix's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Calix NPS by Usage
Calix's NPS was rated the highest by customers who have used Calix's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 34 | Over 10 Years | 34 |
Calix NPS vs. Competitors
Compared to its competitors, Calix's NPS is rated right above Splunk.
| COMPANY | NPS Score | |
|---|---|---|
| Calix | 49 |
| Splunk | 45 |
| Cisco | 36 |
 | ForeScout Technologies | 36 |
 | Juniper Networks | 34 |
 | ADTRAN, INC. | 33 |
| Palo Alto Networks | 32 |
 | Cisco Meraki | 24 |
Calix Customer Reviews
Out of the 2 Calix customer reviews 1 was positive and 1 was constructive. Calix customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Calix Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Calix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Calix Customer Loyalty Score by Gender
Calix's Customer Loyalty score was rated 84 by Male customers on Comparably.
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Male
84%
Yes
Female
N/A
Yes
Calix Customer Loyalty Score by Ethnicity
Calix's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Calix.
90
out of 100
Caucasian
100
out of 100
Native American
Calix Customer Loyalty Score by Age
Calix's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
51-55 100% | 51-55 | 100% |
Calix Customer Loyalty Score by Usage
Calix's Customer Loyalty score was rated the highest by customers who have used Calix's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Calix Customer Loyalty Score by Industry
Calix's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Calix Customer Loyalty vs. Competitors
Compared to its competitors, Calix's Customer Loyalty score is rated right above ForeScout Technologies, and is preceded by Cisco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Juniper Networks | 86% |
| ADTRAN, INC. | 84% |
| Splunk | 83% |
| Palo Alto Networks | 82% |
| Cisco | 81% |
| Calix | 80% |
| ForeScout Technologies | 77% |
| Cisco Meraki | 76% |
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Calix Product Quality
3.8/5
Calix has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Calix Product Information
Calix’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Calix's product the highest. Reviewers from the Telecommunications industry rated Calix the lowest at 3.6.
- Website
- http://www.calix.com
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Quick Insights into Calix Product Quality
Calix's Product Quality score was rated highest by customers who have used Calix's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Calix Product Quality the Highest
Ranked Calix Product Quality the Lowest
Calix Product Quality Score by Gender
Calix's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Calix Product Quality Score by Ethnicity
Calix's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Calix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Native American 5 | Native American | 5 |
Calix Product Quality Score by Age
Calix's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Calix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
51-55 5 | 51-55 | 5 |
Calix Product Quality Score by Usage
Calix's Product Quality score was rated the highest by customers who have used Calix's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Calix Product Quality Score by Industry
Calix's Product Quality score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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Calix Product Quality vs. Competitors
Compared to its competitors, Calix's Product Quality score is rated right above ADTRAN, INC., and is preceded by Palo Alto Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Splunk | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Cisco | 4.1/5 |
| Cisco Meraki | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Calix | 3.8/5 |
| ADTRAN, INC. | 3.7/5 |
| ForeScout Technologies | 3.7/5 |
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Calix Pricing
Calix ROI & Value For Money
3.8/5
Calix has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Calix Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Telecommunications industry think that they had the lowest ROI from Calix.
Quick Insights into Calix ROI
Calix's ROI score was rated highest by customers who have used Calix's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Calix ROI the Highest
Ranked Calix ROI the Lowest
Calix ROI Score by Gender
Calix's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Calix ROI Score by Ethnicity
Calix's ROI score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Calix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Native American 5 | Native American | 5 |
Calix ROI Score by Age
Calix's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Calix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
51-55 5 | 51-55 | 5 |
Calix ROI Score by Usage
Calix's ROI score was rated the highest by customers who have used Calix's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Calix ROI Score by Industry
Calix's ROI score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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Calix Pricing vs. Competitors
Compared to its competitors, Calix's ROI score is rated right above ForeScout Technologies, and is preceded by Palo Alto Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| Juniper Networks | 4.2/5 |
| Splunk | 4.1/5 |
| Cisco | 4/5 |
| ADTRAN, INC. | 3.8/5 |
| Palo Alto Networks | 3.8/5 |
| Calix | 3.8/5 |
| ForeScout Technologies | 3.8/5 |
| Cisco Meraki | 3.8/5 |
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Calix Customer Satisfaction (CSAT)
Calix Customer Satisfaction (CSAT) Score
72 / 100
Calix has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
65%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Calix Customer Satisfaction
Calix's Customer Satisfaction score was rated highest by customers who have used Calix's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Calix Customer Satisfaction the Highest
Ranked Calix Customer Satisfaction the Lowest
Calix Customer Satisfaction Score by Gender
Calix's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 17% |
Calix Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Calix's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
Calix Customer Satisfaction Score by Age
Calix's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Calix.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 51-55 | 100% |
Calix Customer Satisfaction Score by Usage
Calix's Customer Satisfaction score was rated 100 points by customers who have used Calix's products/services for 5 to 10 Years.
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Calix Customer Satisfaction Score by Industry
Calix's Customer Satisfaction score was rated 75 points by Tech industry customers.
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{
"title": "Calix Customer Satisfaction Score by Industry",
"text": "Calix's Customer Satisfaction score was rated 75 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Calix's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Calix Customer Satisfaction vs. Competitors
Compared to its competitors, Calix's Customer Satisfaction score is rated right above Cisco Meraki, and is preceded by Palo Alto Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Splunk | 78% |
| Juniper Networks | 78% |
| Cisco | 77% |
| ADTRAN, INC. | 75% |
| Palo Alto Networks | 73% |
| Calix | 71% |
| Cisco Meraki | 68% |
| ForeScout Technologies | 56% |
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Calix Customer Service
3.8/5
Calix has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Calix's Customer Service
Address
3155 Olsen Dr, San Jose, CA 95117
Website
http://www.calix.com
Phone Number
(408) 514-3000
Calix's Social Links
Quick Insights into Calix Customer Service
Calix's Customer Service score was rated highest by customers who have used Calix's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Calix Customer Service the Highest
Ranked Calix Customer Service the Lowest
Calix Customer Service Score by Gender
Calix's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Calix Customer Service Score by Ethnicity
Calix's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Calix.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Native American 5 | Native American | 5 |
Calix Customer Service Score by Age
Calix's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
51-55 5 | 51-55 | 5 |
Calix Customer Service Score by Usage
Calix's Customer Service score was rated the highest by customers who have used Calix's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Calix Customer Service Score by Industry
Calix's Customer Service score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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Calix Customer Service vs. Competitors
Compared to its competitors, Calix's Customer Service score is rated right above ADTRAN, INC., and is preceded by Palo Alto Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Juniper Networks | 4.2/5 |
| Splunk | 4.1/5 |
| Cisco | 4.1/5 |
| ForeScout Technologies | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Calix | 3.8/5 |
| ADTRAN, INC. | 3.8/5 |
| Cisco Meraki | 3.5/5 |
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Calix as an Employer
4.9/5
Calix has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Calix scored a 49 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of Calix would recommend the brand to a friend. ENPS measures how likely Calix employees would recommend working at Calix to a friend.
Net Promoter Score
49
NPS Score
| 69% | Promoters |
|---|---|
| 11% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 80% | Promoters |
|---|---|
| 16% | Passive |
| 4% | Detractors |
