-81
NPS
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Chamberlain Group
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About Chamberlain Group's Brand
Chamberlain Group is a global leader in intelligent access and Blackstone portfolio company. Our innovative products, combined with intuitive software solutions, comprise a myQ ecosystem that delivers seamless, secure, access to people's homes and businesses. Our recognizable brands, including LiftMaster® and Chamberlain®, are found in 50+ million homes, and 10+ million people rely on our myQ® app daily to control and monitor their homes, communities and businesses, from anywhere. Our patented vehicle-to-home connectivity solution, myQ Connected Garage, is available in millions of vehicles from the leading automakers. Among its major competitors, Chamberlain Group is ranked in 8th place for NPS while Allegion is 1st, and Assa Abloy Entrance Systems is 2nd.
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Chamberlain Group Ranking
- #4 / 4 of its competitors
Chamberlain Group NPS
Chamberlain Group's Net Promoter Score (NPS) is a -81 with 8% Promoters, 3% Passives, and 89% Detractors. Net Promoter Score tracks whether Chamberlain Group's customers would recommend using the product based on a scale of -100 to 100.
Chamberlain Group Overall NPS
| 8% | Promoters |
|---|---|
| 3% | Passives |
| 89% | Detractors |
Chamberlain Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -87 | Apr 2022 | -87 |
Jul 2022 -87 | Jul 2022 | -87 |
Dec 2022 -86 | Dec 2022 | -86 |
Jan 2023 -86 | Jan 2023 | -86 |
Feb 2023 -84 | Feb 2023 | -84 |
Apr 2023 -82 | Apr 2023 | -82 |
Jul 2023 -80 | Jul 2023 | -80 |
Oct 2023 -80 | Oct 2023 | -80 |
Jul 2025 -80 | Jul 2025 | -80 |
Aug 2025 -80 | Aug 2025 | -80 |
Dec 2025 -80 | Dec 2025 | -80 |
Jan 2026 -81 | Jan 2026 | -81 |
How Other Brands Compare
Chamberlain Group is ranked #4 for NPS among its competitors. Honeywell and Johnson Controls come in first and second, with Nest coming in at third.
Chamberlain Group |  Honeywell |  Nest |  Johnson Controls | |
| Global Ranking | #- | #179 | #- | #- |
| NPS | -81 | 9 | -56 | -17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $141.58B | $1.42T | $43.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chamberlain Group NPS vs. Competitors
Compared to its competitors, Chamberlain Group's NPS is rated right below Nest.
| COMPANY | NPS Score | |
|---|---|---|
 | Allegion | 24 |
 | Assa Abloy Entrance Systems | 21 |
| Honeywell | 9 |
 | SimpliSafe Home Security | N/A |
| Johnson Controls | -17 |
 | ButterflyMX | -50 |
 | Ring | -53 |
| Nest | -56 |
| Chamberlain Group | -81 |
Chamberlain Group Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Chamberlain Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chamberlain Group Customer Loyalty vs. Competitors
Compared to its competitors, Chamberlain Group's Customer Loyalty score is rated right above Assa Abloy Entrance Systems, and is preceded by Allegion.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allegion | 84% |
| Chamberlain Group | 81% |
| Assa Abloy Entrance Systems | 73% |
| Honeywell | 73% |
| Johnson Controls | 71% |
| Ring | 71% |
| Nest | 59% |
| ButterflyMX | 10% |
| SimpliSafe Home Security | N/A |
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Chamberlain Group Product Quality
3.6/5
Chamberlain Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Chamberlain Group Product Information
Chamberlain Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Hardware and Devices
SaaS
Chamberlain Group Product Quality vs. Competitors
Compared to its competitors, Chamberlain Group's Product Quality score is rated right above Assa Abloy Entrance Systems, and is preceded by Honeywell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allegion | 3.9/5 |
| Honeywell | 3.6/5 |
| Chamberlain Group | 3.6/5 |
| Assa Abloy Entrance Systems | 3.5/5 |
| Johnson Controls | 3.1/5 |
| ButterflyMX | 3/5 |
| Nest | 2.9/5 |
| Ring | 2.2/5 |
| SimpliSafe Home Security | N/A |
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Chamberlain Group Pricing
Chamberlain Group ROI & Value For Money
3.6/5
Chamberlain Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Chamberlain Group Pricing vs. Competitors
Compared to its competitors, Chamberlain Group's ROI score is rated right above Honeywell, and is preceded by Assa Abloy Entrance Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Allegion | 4/5 |
| Assa Abloy Entrance Systems | 3.9/5 |
| Chamberlain Group | 3.6/5 |
| Honeywell | 3.5/5 |
| Johnson Controls | 3/5 |
| Nest | 2.6/5 |
| Ring | 2.1/5 |
| ButterflyMX | 1.5/5 |
| SimpliSafe Home Security | N/A |
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Chamberlain Group Customer Satisfaction (CSAT)
Chamberlain Group Customer Satisfaction (CSAT) Score
65 / 100
Chamberlain Group has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
43%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chamberlain Group Customer Satisfaction vs. Competitors
Compared to its competitors, Chamberlain Group's Customer Satisfaction score is rated right above Assa Abloy Entrance Systems, and is preceded by Honeywell.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Allegion | 70% |
| Honeywell | 64% |
| Chamberlain Group | 64% |
| Assa Abloy Entrance Systems | 63% |
| Johnson Controls | 52% |
| Nest | 51% |
| ButterflyMX | 34% |
| Ring | 28% |
| SimpliSafe Home Security | 0% |
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Chamberlain Group Customer Service
3.3/5
Chamberlain Group has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Chamberlain Group's Customer Service
Address
Oak Brook, IL 60523
Website
http://www.chamberlaingroup.com/
Chamberlain Group's Social Links
Chamberlain Group Customer Service vs. Competitors
Compared to its competitors, Chamberlain Group's Customer Service score is rated right above Johnson Controls, and is preceded by Honeywell.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allegion | 3.9/5 |
| Assa Abloy Entrance Systems | 3.8/5 |
| Honeywell | 3.5/5 |
| Chamberlain Group | 3.3/5 |
| Johnson Controls | 3/5 |
| Nest | 2.7/5 |
| ButterflyMX | 2.2/5 |
| Ring | 1.8/5 |
| SimpliSafe Home Security | N/A |
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Chamberlain Group as an Employer
4.5/5
Chamberlain Group has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Chamberlain Group scored a -81 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Chamberlain Group would recommend the brand to a friend. ENPS measures how likely Chamberlain Group employees would recommend working at Chamberlain Group to a friend.
Net Promoter Score
-81
NPS Score
| 8% | Promoters |
|---|---|
| 3% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 49% | Promoters |
|---|---|
| 19% | Passive |
| 32% | Detractors |
