46
NPS
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Chrome River Technologies
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About Chrome River Technologies' Brand
Chrome River’s cloud-based expense reporting and invoice automation solutions let business flow for some of the world’s largest, most respected organizations. Among its major competitors, Chrome River Technologies is ranked in 2nd place for NPS while Certify is 1st, and Centage Corporation is 3rd. Overall, Chrome River Technologies has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $450.00M
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
3/5
Customer Service
Chrome River Technologies Ranking
- #1 / 4 of its competitors
Chrome River Technologies NPS
Chrome River Technologies's Net Promoter Score (NPS) is a 46 with 65% Promoters, 16% Passives, and 19% Detractors. Net Promoter Score tracks whether Chrome River Technologies's customers would recommend using the product based on a scale of -100 to 100.
Chrome River Technologies Overall NPS
| 65% | Promoters |
|---|---|
| 16% | Passives |
| 19% | Detractors |
Chrome River Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
Apr 2021 45 | Apr 2021 | 45 |
How Other Brands Compare
Chrome River Technologies is ranked first for NPS among its competitors. Centage Corporation and Expensify come in second and third, with SAP Concur coming in at #4. Among those competitors, it is the second most valued company behind SAP Concur.
Chrome River Technologies |  SAP Concur |  Centage Corporation |  Expensify | |
| Global Ranking | #- | #453 | #- | #- |
| NPS | 46 | 15 | 28 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $450.00M | $136.17B | $95.00M | $85.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chrome River Technologies NPS by Usage
Chrome River Technologies's NPS was rated the highest by customers who have used Chrome River Technologies's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
Chrome River Technologies NPS vs. Competitors
Compared to its competitors, Chrome River Technologies's NPS is rated right above Centage Corporation, and is preceded by Certify.
| COMPANY | NPS Score | |
|---|---|---|
 | Certify | 70 |
| Chrome River Technologies | 46 |
| Centage Corporation | 28 |
| Expensify | 21 |
| SAP Concur | 15 |
 | Infogix | 0 |
 | Databank IMX | 0 |
 | ClickDimensions | -50 |
Chrome River Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chrome River Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Chrome River Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Chrome River Technologies's Customer Loyalty score is rated right above Infogix, and is preceded by Certify.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Certify | 100% |
| Chrome River Technologies | 100% |
| Infogix | 100% |
| ClickDimensions | 100% |
| SAP Concur | 75% |
| Expensify | 59% |
| Centage Corporation | N/A |
| Databank IMX | N/A |
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Chrome River Technologies Product Quality
4.3/5
Chrome River Technologies has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Chrome River Technologies Product Information
Chrome River Technologies serves markets in the United States, Asia, Europe, Middle-East and Africa, Canada, and Latin America. Chrome River Technologies supports iOS and Web devices and offers products for medium and large sized businesses.
Chrome River Technologies’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Chrome River Technologies's product the highest. Reviewers from the Education industry rated Chrome River Technologies the lowest at 4.4.
- Website
- https://www.chromeriver.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Ukrainian
Czech
Polish
Danish
Hungarian
Product Type
Time & Expense Software
Expense Management Software
Accounting Software
Accounts Payable Software
Billing & Invoicing Software
Quick Insights into Chrome River Technologies Product Quality
Chrome River Technologies's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Chrome River Technologies's products/services for Less than 1 Year.
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Ranked Chrome River Technologies Product Quality the Highest
Ranked Chrome River Technologies Product Quality the Lowest
Chrome River Technologies Product Quality Score by Usage
Chrome River Technologies's Product Quality score was rated the highest by customers who have used Chrome River Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Chrome River Technologies Product Quality Score by Industry
Chrome River Technologies's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.
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Chrome River Technologies Product Quality vs. Competitors
Compared to its competitors, Chrome River Technologies's Product Quality score is rated right above Infogix, and is preceded by Certify.
| COMPANY | Product Quality Score | |
|---|---|---|
| ClickDimensions | 5/5 |
| Certify | 4.5/5 |
| Chrome River Technologies | 4.3/5 |
| Infogix | 4/5 |
| Centage Corporation | 3.8/5 |
| SAP Concur | 3.7/5 |
| Expensify | 3.7/5 |
| Databank IMX | N/A |
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Chrome River Technologies Pricing
Chrome River Technologies ROI & Value For Money
4.3/5
Chrome River Technologies has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Chrome River Technologies Pricing Plans
Chrome River Technologies has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry.
Who Uses Chrome River Technologies?
Medium Businesses
Large Enterprises
Quick Insights into Chrome River Technologies ROI
Chrome River Technologies's ROI score was rated highest by customers from the Legal industry.
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Ranked Chrome River Technologies ROI the Highest
Chrome River Technologies ROI Score by Industry
Chrome River Technologies's ROI score was rated 4.3 stars by Legal industry customers.
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Chrome River Technologies Pricing vs. Competitors
Compared to its competitors, Chrome River Technologies's ROI score is rated right above Centage Corporation, and is preceded by Certify.
| COMPANY | Pricing Score | |
|---|---|---|
| ClickDimensions | 5/5 |
| Certify | 4.4/5 |
| Chrome River Technologies | 4.3/5 |
| Centage Corporation | 4.2/5 |
| Expensify | 3.6/5 |
| SAP Concur | 3.4/5 |
| Infogix | 2/5 |
| Databank IMX | N/A |
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Chrome River Technologies Customer Service
3/5
Chrome River Technologies has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Chrome River Technologies's Customer Service
Address
5757 Wilshire Boulevard, Los Angeles, CA 90036
Website
https://www.chromeriver.com/
Phone Number
1-888-781-0088
Chrome River Technologies's Social Links
Chrome River Technologies Customer Service vs. Competitors
Compared to its competitors, Chrome River Technologies's Customer Service score is rated right above Infogix, and is preceded by Certify.
| COMPANY | Customer Service Score | |
|---|---|---|
| Centage Corporation | 5/5 |
| ClickDimensions | 4/5 |
| SAP Concur | 3.4/5 |
| Expensify | 3/5 |
| Certify | 3/5 |
| Chrome River Technologies | 3/5 |
| Infogix | 2/5 |
| Databank IMX | N/A |
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Chrome River Technologies as an Employer
4.6/5
Chrome River Technologies has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Chrome River Technologies
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Chrome River Technologies scored a 46 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Chrome River Technologies would recommend the brand to a friend. ENPS measures how likely Chrome River Technologies employees would recommend working at Chrome River Technologies to a friend.
Net Promoter Score
46
NPS Score
| 65% | Promoters |
|---|---|
| 16% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 78% | Promoters |
|---|---|
| 14% | Passive |
| 8% | Detractors |
