Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Brand Page
Cogent Communications
Marketing or Exec? Claim Your Free Account

About Cogent Communications' Brand

Among its major competitors, Cogent Communications is ranked in 2nd place for NPS while Level 3 Communications is 1st, and Cable One is 3rd.

Brand at a Glance

79%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service

Cogent Communications Ranking

Cogent Communications NPS

Cogent Communications's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Cogent Communications's customers would recommend using the product based on a scale of -100 to 100.

Cogent Communications Overall NPS

28
NPS
57%Promoters
14%Passives
29%Detractors
Cogent Communications Overall NPS

Cogent Communications NPS Trend

-100
-50
0
50
100
May 2020
0
May 20200
Jan 2021
50
Jan 202150
Feb 2021
66
Feb 202166
Apr 2021
75
Apr 202175
Oct 2021
80
Oct 202180
Jan 2022
29
Jan 202229

How Other Brands Compare

Cogent Communications is ranked first for NPS among its competitors. Cable One and Verizon come in second and third, with Lumen (formerly CenturyLink) coming in at #4.

Sign Up for Brand Profile PRO to get the full Comparison data of Cogent Communications vs Competitors.

PRO Demo Our Brand Intelligence Solutions

Cogent Communications' Logo
Cogent Communications
Verizon's Logo
Verizon
Lumen (formerly CenturyLink) Logo
Lumen (formerly CenturyLink)
Cable One's Logo
Cable One
Global Ranking#-#108#-#-
NPS2817-7124
Social Sentiment Calculated by analyzing social media and other online mentions-NegativeNegative-
Valuation Updated every 24 hours for public companies-$241.36B$12.07B$7.59B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cogent Communications NPS vs. Competitors

Compared to its competitors, Cogent Communications's NPS is rated right above Cable One, and is preceded by Level 3 Communications.

Unlock Cogent Communications NPS vs. Competitors Data

Cogent Communications' Logo
VS
Level 3 Communications' Logo
Cable One's Logo
Verizon's Logo
Hurricane Electric's Logo
Zayo Group's Logo
Earthlink's Logo
Lumen (formerly CenturyLink) Logo

Sign Up for Brand Profile PRO to get the full Cogent Communications NPS vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Cogent Communications Customer Reviews

What can this brand most improve?
Worse support and implementation ever! No customer service satisfaction.
Review from Male / Asian or Pacific Islander / 41-45

Cogent Communications Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Cogent Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

79
79%
21
21%
Cogent Communications Customer Loyalty

Cogent Communications Customer Loyalty vs. Competitors

Compared to its competitors, Cogent Communications's Customer Loyalty score is rated right above Zayo Group, and is preceded by Level 3 Communications.

Unlock Cogent Communications Customer Loyalty vs. Competitors Data

Cogent Communications' Logo
VS
Earthlink's Logo
Verizon's Logo
Level 3 Communications' Logo
Zayo Group's Logo
Cable One's Logo
Lumen (formerly CenturyLink) Logo
Hurricane Electric's Logo

Sign Up for Brand Profile PRO to get the full Cogent Communications Customer Loyalty vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Cogent Communications Product Quality

3.9/5

Cogent Communications has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Cogent Communications' overall Product Quality score rated by its users and customers.

Cogent Communications Product Information

Cogent Communications’s product quality score is a 3.9 out of 5 as rated by its users and customers.

Website
http://www.cogentco.com
Company Size
501-1,000 Employees

Cogent Communications Product Quality vs. Competitors

Compared to its competitors, Cogent Communications's Product Quality score is rated right above Verizon, and is preceded by Earthlink.

Unlock Cogent Communications Product Quality vs. Competitors Data

Cogent Communications' Logo
VS
Earthlink's Logo
Verizon's Logo
Cable One's Logo
Level 3 Communications' Logo
Zayo Group's Logo
Lumen (formerly CenturyLink) Logo
Hurricane Electric's Logo

Sign Up for Brand Profile PRO to get the full Cogent Communications Product Quality vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Cogent Communications Pricing

Cogent Communications ROI & Value For Money

3.4/5

Cogent Communications has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Cogent Communications' overall ROI score rated by its users and customers.

Cogent Communications Pricing vs. Competitors

Compared to its competitors, Cogent Communications's ROI score is rated right above Zayo Group, and is preceded by Cable One.

Unlock Cogent Communications ROI vs. Competitors Data

Cogent Communications' Logo
VS
Earthlink's Logo
Level 3 Communications' Logo
Verizon's Logo
Cable One's Logo
Zayo Group's Logo
Lumen (formerly CenturyLink) Logo
Hurricane Electric's Logo

Sign Up for Brand Profile PRO to get the full Cogent Communications ROI vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Cogent Communications Customer Satisfaction (CSAT)

Cogent Communications Customer Satisfaction (CSAT) Score

50 / 100

Cogent Communications has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

PRO Demo Our Brand Intelligence Solutions

Very Satisfied0%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied50%
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Cogent Communications Customer Satisfaction vs. Competitors

Compared to its competitors, Cogent Communications's Customer Satisfaction score is rated right above Lumen (formerly CenturyLink), and is preceded by Zayo Group.

Unlock Cogent Communications Customer Satisfaction vs. Competitors Data

Cogent Communications' Logo
VS
Cable One's Logo
Earthlink's Logo
Verizon's Logo
Level 3 Communications' Logo
Zayo Group's Logo
Lumen (formerly CenturyLink) Logo
Hurricane Electric's Logo

Sign Up for Brand Profile PRO to get the full Cogent Communications Customer Satisfaction vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Cogent Communications Customer Service

3.8/5

Cogent Communications has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Cogent Communications' overall Customer Service score rated by its users and customers.

About Cogent Communications's Customer Service

Website

http://www.cogentco.com

Cogent Communications Customer Service vs. Competitors

Compared to its competitors, Cogent Communications's Customer Service score is rated right above Verizon, and is preceded by Level 3 Communications.

Unlock Cogent Communications Customer Service vs. Competitors Data

Cogent Communications' Logo
VS
Earthlink's Logo
Cable One's Logo
Level 3 Communications' Logo
Verizon's Logo
Zayo Group's Logo
Lumen (formerly CenturyLink) Logo
Hurricane Electric's Logo

Sign Up for Brand Profile PRO to get the full Cogent Communications Customer Service vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Cogent Communications as an Employer

4.3/5

Cogent Communications has a 4.3/5 stars for its overall company culture rated by their employees

  Cogent Communications CEO
top
15%
CEO of Cogent Communications

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cogent Communications scored a 28 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Cogent Communications would recommend the brand to a friend. ENPS measures how likely Cogent Communications employees would recommend working at Cogent Communications to a friend.

Net Promoter Score

28
NPS Score
57%Promoters
14%Passive
29%Detractors

Employee Net Promoter Score

-13
eNPS Score
20%Promoters
47%Passive
33%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty