-9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cogent Communications
Marketing or Exec? Claim Your Free Account
About Cogent Communications' Brand
Among its major competitors, Cogent Communications is ranked in 4th place for NPS while Level 3 Communications is 1st, and Verizon is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Cogent Communications Ranking
- #3 / 4 of its competitors
Cogent Communications NPS
Cogent Communications's Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether Cogent Communications's customers would recommend using the product based on a scale of -100 to 100.
Cogent Communications Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
Cogent Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 20 | Apr 2023 | 20 |
Aug 2023 27 | Aug 2023 | 27 |
Oct 2023 17 | Oct 2023 | 17 |
Dec 2023 8 | Dec 2023 | 8 |
Jan 2024 -1 | Jan 2024 | -1 |
May 2024 -6 | May 2024 | -6 |
Jun 2024 -13 | Jun 2024 | -13 |
Jul 2024 -17 | Jul 2024 | -17 |
Dec 2024 -12 | Dec 2024 | -12 |
Jan 2025 -5 | Jan 2025 | -5 |
May 2025 -4 | May 2025 | -4 |
Nov 2025 -9 | Nov 2025 | -9 |
How Other Brands Compare
Cogent Communications is ranked third for NPS among its competitors. Verizon and Cable One come in first and second, with Lumen (formerly CenturyLink) coming in at #4.
Cogent Communications |  Verizon |  Lumen (formerly CenturyLink) |  Cable One | |
| Global Ranking | #- | #108 | #- | #- |
| NPS | -9 | 1 | -77 | -4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $241.36B | $12.07B | $3.92B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cogent Communications NPS by Gender
Cogent Communications's NPS was rated 17 by Male customers on Comparably.
Male
17
Cogent Communications's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Cogent Communications's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cogent Communications NPS by Ethnicity
Cogent Communications's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Cogent Communications NPS by Usage
Cogent Communications's NPS was rated 0 points by customers who have used Cogent Communications's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Cogent Communications NPS vs. Competitors
Compared to its competitors, Cogent Communications's NPS is rated right above Zayo Group, and is preceded by Cable One.
| COMPANY | NPS Score | |
|---|---|---|
 | Level 3 Communications | 34 |
| Verizon | 1 |
 | Hurricane Electric | N/A |
| Cable One | -4 |
| Cogent Communications | -9 |
 | Zayo Group | -29 |
 | Earthlink | -62 |
| Lumen (formerly CenturyLink) | -77 |
Cogent Communications Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Cogent Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cogent Communications Customer Loyalty Score by Gender
Cogent Communications's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cogent Communications.
Male
70%
Yes
Female
N/A
Yes
Cogent Communications Customer Loyalty Score by Ethnicity
Cogent Communications's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cogent Communications.
70
out of 100
Caucasian
Cogent Communications Customer Loyalty Score by Usage
Cogent Communications's Customer Loyalty score was rated 70% by customers who have used Cogent Communications's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cogent Communications Customer Loyalty Score by Industry
Cogent Communications's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cogent Communications Customer Loyalty vs. Competitors
Compared to its competitors, Cogent Communications's Customer Loyalty score is rated right above Lumen (formerly CenturyLink), and is preceded by Verizon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Level 3 Communications | 83% |
| Verizon | 80% |
| Cogent Communications | 69% |
| Lumen (formerly CenturyLink) | 68% |
| Zayo Group | 64% |
| Cable One | 63% |
| Earthlink | 63% |
| Hurricane Electric | N/A |
Unlock Cogent Communications Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cogent Communications Customer Loyalty vs. Competitors data and gain insights into your customers today.
Cogent Communications Product Quality
3.3/5
Cogent Communications has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cogent Communications' overall Product Quality score rated by its users and customers.
Cogent Communications Product Information
Cogent Communications’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cogent Communications's product the highest.
- Website
- http://www.cogentco.com
- Company Size
- 501-1,000 Employees
Quick Insights into Cogent Communications Product Quality
Cogent Communications's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cogent Communications' Product Quality.
Ranked Cogent Communications Product Quality the Highest
Cogent Communications Product Quality Score by Gender
Cogent Communications's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cogent Communications.
Male
3.5/5
Female
N/A
Cogent Communications Product Quality Score by Ethnicity
Cogent Communications's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cogent Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Cogent Communications Product Quality Score by Usage
Cogent Communications's Product Quality score was rated 3.5 stars by customers who have used Cogent Communications's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cogent Communications Product Quality Score by Industry
Cogent Communications's Product Quality score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cogent Communications Product Quality vs. Competitors
Compared to its competitors, Cogent Communications's Product Quality score is rated right above Verizon, and is preceded by Level 3 Communications.
| COMPANY | Product Quality Score | |
|---|---|---|
| Level 3 Communications | 3.5/5 |
| Cogent Communications | 3.3/5 |
| Verizon | 3.3/5 |
| Cable One | 3.1/5 |
| Zayo Group | 2.5/5 |
| Earthlink | 2.2/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
| Hurricane Electric | N/A |
Unlock Cogent Communications Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cogent Communications Product Quality vs. Competitors data and gain insights into your customers today.
Cogent Communications Pricing
Cogent Communications ROI & Value For Money
3/5
Cogent Communications has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cogent Communications' overall ROI score rated by its users and customers.
Cogent Communications Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Cogent Communications ROI
Cogent Communications's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cogent Communications' ROI score.
Ranked Cogent Communications ROI the Highest
Cogent Communications ROI Score by Gender
Cogent Communications's ROI score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cogent Communications.
Male
3.2/5
Female
N/A
Cogent Communications ROI Score by Ethnicity
Cogent Communications's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cogent Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Cogent Communications ROI Score by Usage
Cogent Communications's ROI score was rated 3 stars by customers who have used Cogent Communications's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cogent Communications ROI Score by Industry
Cogent Communications's ROI score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cogent Communications Pricing vs. Competitors
Compared to its competitors, Cogent Communications's ROI score is rated right above Zayo Group, and is preceded by Verizon.
| COMPANY | Pricing Score | |
|---|---|---|
| Level 3 Communications | 3.8/5 |
| Cable One | 3.2/5 |
| Verizon | 3.1/5 |
| Cogent Communications | 3/5 |
| Zayo Group | 2.2/5 |
| Earthlink | 2.2/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
| Hurricane Electric | N/A |
Unlock Cogent Communications ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cogent Communications ROI vs. Competitors data and gain insights into your customers today.
Cogent Communications Customer Satisfaction (CSAT)
Cogent Communications Customer Satisfaction (CSAT) Score
36 / 100
Cogent Communications has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
18%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cogent Communications Customer Satisfaction
Cogent Communications's Customer Satisfaction score was rated highest by customers who have used Cogent Communications's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Cogent Communications' Customer Satisfaction.
Ranked Cogent Communications Customer Satisfaction the Highest
Cogent Communications Customer Satisfaction Score by Gender
Cogent Communications's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cogent Communications.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Cogent Communications Customer Satisfaction Score by Usage
Cogent Communications's Customer Satisfaction score was rated 66 points by customers who have used Cogent Communications's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cogent Communications Customer Satisfaction vs. Competitors
Compared to its competitors, Cogent Communications's Customer Satisfaction score is rated right above Zayo Group, and is preceded by Cable One.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Level 3 Communications | 67% |
| Verizon | 55% |
| Cable One | 53% |
| Cogent Communications | 36% |
| Zayo Group | 32% |
| Earthlink | 25% |
| Lumen (formerly CenturyLink) | 14% |
| Hurricane Electric | 0% |
Unlock Cogent Communications Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cogent Communications Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Cogent Communications Customer Service
3.2/5
Cogent Communications has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cogent Communications' overall Customer Service score rated by its users and customers.
About Cogent Communications's Customer Service
Website
http://www.cogentco.com
Quick Insights into Cogent Communications Customer Service
Cogent Communications's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cogent Communications' Customer Service score.
Ranked Cogent Communications Customer Service the Highest
Cogent Communications Customer Service Score by Gender
Cogent Communications's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cogent Communications.
Male
2.9/5
Female
N/A
Cogent Communications Customer Service Score by Ethnicity
Cogent Communications's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cogent Communications.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Cogent Communications Customer Service Score by Usage
Cogent Communications's Customer Service score was rated 3.1 stars by customers who have used Cogent Communications's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cogent Communications Customer Service Score by Industry
Cogent Communications's Customer Service score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cogent Communications Customer Service vs. Competitors
Compared to its competitors, Cogent Communications's Customer Service score is rated right above Zayo Group, and is preceded by Verizon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Level 3 Communications | 3.8/5 |
| Cable One | 3.3/5 |
| Verizon | 3.2/5 |
| Cogent Communications | 3.2/5 |
| Zayo Group | 2.2/5 |
| Earthlink | 2.2/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
| Hurricane Electric | N/A |
Unlock Cogent Communications Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cogent Communications Customer Service vs. Competitors data and gain insights into your customers today.
Cogent Communications as an Employer
2.8/5
Cogent Communications has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Cogent Communications
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cogent Communications scored a -9 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Cogent Communications would recommend the brand to a friend. ENPS measures how likely Cogent Communications employees would recommend working at Cogent Communications to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 13% | Promoters |
|---|---|
| 29% | Passive |
| 58% | Detractors |
