35
NPS
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COWI
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About COWI's Brand
COWI is one of Sweden's leading technology consulting firm. Among its major competitors, COWI is ranked in 3rd place for NPS while Ramboll is 1st, and Salesforce is 2nd.Their current valuation is $9.59M
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
COWI Ranking
- #1 / 4 of its competitors
COWI NPS
COWI's Net Promoter Score (NPS) is a 35 with 64% Promoters, 7% Passives, and 29% Detractors. Net Promoter Score tracks whether COWI's customers would recommend using the product based on a scale of -100 to 100.
COWI Overall NPS
| 64% | Promoters |
|---|---|
| 7% | Passives |
| 29% | Detractors |
COWI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 33 | Aug 2021 | 33 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
Sep 2022 33 | Sep 2022 | 33 |
Oct 2022 15 | Oct 2022 | 15 |
Dec 2022 33 | Dec 2022 | 33 |
Mar 2023 40 | Mar 2023 | 40 |
Aug 2023 27 | Aug 2023 | 27 |
Mar 2024 33 | Mar 2024 | 33 |
May 2024 30 | May 2024 | 30 |
Jan 2025 36 | Jan 2025 | 36 |
How Other Brands Compare
COWI is ranked first for NPS among its competitors. Workday and IBM come in second and third, with Arup coming in at #4. Among those competitors, it is the third most valued company behind IBM.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
COWI NPS by Gender
COWI's NPS was rated 100 by Male customers on Comparably.
Male
100
COWI's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
COWI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
COWI NPS vs. Competitors
Compared to its competitors, COWI's NPS is rated right above Workday, and is preceded by Salesforce.
| COMPANY | NPS Score | |
|---|---|---|
 | Ramboll | 46 |
 | Salesforce | 36 |
| COWI | 35 |
 | Workday | 31 |
 | IBM | 26 |
 | Arup | 25 |
 | Mott MacDonald | 13 |
COWI Customer Reviews
Out of the 3 COWI customer reviews 3 were positive and 0 were constructive. COWI customer reviews reflect that all customers have a favorable experience using the products/services of the company.
COWI Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of COWI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
COWI Customer Loyalty Score by Gender
COWI's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
COWI Customer Loyalty vs. Competitors
Compared to its competitors, COWI's Customer Loyalty score is rated right above Salesforce, and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ramboll | 91% |
| Mott MacDonald | 88% |
| Workday | 80% |
| IBM | 79% |
| COWI | 77% |
| Salesforce | 75% |
| Arup | 70% |
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COWI Product Quality
3.6/5
COWI has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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COWI Product Information
COWI’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.cowi.se/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Small Business Services
Quick Insights into COWI Product Quality
COWI's Product Quality score was rated highest by Male customers.
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Ranked COWI Product Quality the Highest
COWI Product Quality Score by Gender
COWI's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
COWI Product Quality vs. Competitors
Compared to its competitors, COWI's Product Quality score is rated right below IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mott MacDonald | 4.2/5 |
| Ramboll | 4/5 |
| Arup | 4/5 |
| Salesforce | 4/5 |
| Workday | 3.9/5 |
| IBM | 3.8/5 |
| COWI | 3.6/5 |
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COWI Pricing
COWI ROI & Value For Money
4/5
COWI has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into COWI ROI
COWI's ROI score was rated highest by Male customers.
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Ranked COWI ROI the Highest
COWI ROI Score by Gender
COWI's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
COWI Pricing vs. Competitors
Compared to its competitors, COWI's ROI score is rated right above Arup, and is preceded by Salesforce.
| COMPANY | Pricing Score | |
|---|---|---|
| Salesforce | 4/5 |
| COWI | 4/5 |
| Arup | 3.9/5 |
| Ramboll | 3.9/5 |
| IBM | 3.8/5 |
| Mott MacDonald | 3.8/5 |
| Workday | 3.8/5 |
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COWI Customer Satisfaction (CSAT)
COWI Customer Satisfaction (CSAT) Score
70 / 100
COWI has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
COWI Customer Satisfaction vs. Competitors
Compared to its competitors, COWI's Customer Satisfaction score is rated right below Workday.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ramboll | 85% |
| Salesforce | 79% |
| IBM | 76% |
| Arup | 76% |
| Mott MacDonald | 74% |
| Workday | 72% |
| COWI | 70% |
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COWI Customer Service
4.3/5
COWI has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About COWI's Customer Service
Address
Parallelvej 2, Lengby, MN United States of America
Website
http://www.cowi.se/
Phone Number
+46 10 850 10 00
Quick Insights into COWI Customer Service
COWI's Customer Service score was rated highest by Male customers.
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Ranked COWI Customer Service the Highest
COWI Customer Service Score by Gender
COWI's Customer Service score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
COWI Customer Service vs. Competitors
Compared to its competitors, COWI's Customer Service score is rated right above Arup.
| COMPANY | Customer Service Score | |
|---|---|---|
| COWI | 4.3/5 |
| Arup | 4.1/5 |
| Ramboll | 4/5 |
| Salesforce | 4/5 |
| Mott MacDonald | 4/5 |
| IBM | 3.9/5 |
| Workday | 3.9/5 |
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COWI as an Employer
4.3/5
COWI has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
COWI scored a 35 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of COWI would recommend the brand to a friend. ENPS measures how likely COWI employees would recommend working at COWI to a friend.
Net Promoter Score
35
NPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 59% | Promoters |
|---|---|
| 22% | Passive |
| 19% | Detractors |
