100
NPS
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Crexendo
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About Crexendo's Brand
Crexendo is a cloud communications telecom provider of award winning, patented technology that enhances SMB and small enterprise businesses at reduced costs. Among its major competitors, Crexendo is ranked in 1st place for NPS while Sisense is 2nd, and Nextiva is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Crexendo Ranking
- #1 / 4 of its competitors
Crexendo NPS
Crexendo's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Crexendo's customers would recommend using the product based on a scale of -100 to 100.
Crexendo Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Crexendo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
How Other Brands Compare
Crexendo is ranked first for NPS among its competitors. Sisense and RingCentral come in second and third, with 8x8 coming in at #4.
Crexendo |  RingCentral |  Sisense |  8x8 | |
| Global Ranking | #- | #209 | #853 | #- |
| NPS | 100 | 25 | 53 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $24.48B | - | $3.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crexendo NPS vs. Competitors
Compared to its competitors, Crexendo's NPS is rated right above Sisense.
| COMPANY | NPS Score | |
|---|---|---|
| Crexendo | 100 |
| Sisense | 53 |
 | Nextiva | 35 |
| RingCentral | 25 |
 | Mitel Networks | 12 |
 | Fusion | N/A |
 | Avaya | -11 |
| 8x8 | -21 |
 | Vonage | -31 |
Crexendo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Crexendo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Crexendo Customer Loyalty vs. Competitors
Compared to its competitors, Crexendo's Customer Loyalty score is rated right above Sisense.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Crexendo | 100% |
| Sisense | 85% |
| RingCentral | 85% |
| Mitel Networks | 71% |
| Vonage | 68% |
| Avaya | 67% |
| Nextiva | 52% |
| 8x8 | 49% |
| Fusion | N/A |
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Crexendo Product Quality
5/5
Crexendo has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Crexendo Product Information
Crexendo’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.crexendo.com
- Company Size
- 51-200 Employees
Industry
Telecommunications
Crexendo Product Quality vs. Competitors
Compared to its competitors, Crexendo's Product Quality score is rated right above Sisense.
| COMPANY | Product Quality Score | |
|---|---|---|
| Crexendo | 5/5 |
| Sisense | 4.2/5 |
| RingCentral | 4/5 |
| Nextiva | 3.7/5 |
| Mitel Networks | 3.4/5 |
| 8x8 | 3.3/5 |
| Avaya | 3.1/5 |
| Vonage | 2.8/5 |
| Fusion | N/A |
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Crexendo Pricing
Crexendo ROI & Value For Money
5/5
Crexendo has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Crexendo Pricing vs. Competitors
Compared to its competitors, Crexendo's ROI score is rated right above Sisense.
| COMPANY | Pricing Score | |
|---|---|---|
| Crexendo | 5/5 |
| Sisense | 4.1/5 |
| RingCentral | 3.8/5 |
| Nextiva | 3.4/5 |
| Mitel Networks | 3.4/5 |
| Avaya | 3.3/5 |
| 8x8 | 3.1/5 |
| Vonage | 3/5 |
| Fusion | N/A |
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Crexendo Customer Satisfaction (CSAT)
Crexendo Customer Satisfaction (CSAT) Score
100 / 100
Crexendo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crexendo Customer Satisfaction vs. Competitors
Compared to its competitors, Crexendo's Customer Satisfaction score is rated right above Sisense.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Crexendo | 100% |
| Sisense | 73% |
| RingCentral | 53% |
| Avaya | 48% |
| Mitel Networks | 46% |
| Vonage | 43% |
| Nextiva | 36% |
| 8x8 | 34% |
| Fusion | 0% |
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Crexendo Customer Service
5/5
Crexendo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Crexendo's Customer Service
Address
1615 S. 52nd Street, Tempe, AZ 85281
Website
http://www.crexendo.com
Phone Number
602-714-8500
Crexendo Customer Service vs. Competitors
Compared to its competitors, Crexendo's Customer Service score is rated right above Sisense.
| COMPANY | Customer Service Score | |
|---|---|---|
| Crexendo | 5/5 |
| Sisense | 4/5 |
| RingCentral | 3.6/5 |
| Avaya | 3.4/5 |
| Mitel Networks | 3.2/5 |
| Nextiva | 2.7/5 |
| Vonage | 2.7/5 |
| 8x8 | 2.3/5 |
| Fusion | N/A |
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Crexendo as an Employer
4.2/5
Crexendo has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Crexendo scored a 100 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Crexendo would recommend the brand to a friend. ENPS measures how likely Crexendo employees would recommend working at Crexendo to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
