0
NPS
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Dhi Group
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About Dhi Group's Brand
Parent company of Dice.com and ClearanceJobs. DHI Group, Inc. (NYSE: DHX) is a leading provider of AI-powered career marketplaces that focus on technology roles. Employers and recruiters use our websites, software and services to source, efficiently search for and connect with highly skilled technologists, while tech professionals use our websites and services to find ideal employment opportunities, relevant job advice and personalized career-related data. For over 30 years, we have built our Company on providing employers and professionals with career connections, news, tools and information. Today, we serve multiple markets located throughout North America. Passion for helping people thrive drives all of our 400+ employees from Des Moines, Denver and New York. Among its major competitors, Dhi Group is ranked in 5th place for NPS while LinkedIn is 1st, and Monster is 2nd.Their current market cap is $158.81M
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2/5
Customer Service
Dhi Group CMO
Michelle Marian
Michelle Marian serves as the Chief Marketing Officer of DHI Group, Inc.. Michelle started at DHI Group, Inc. in October of 2018. Michelle currently resides in Greater Denver Area.
Dhi Group Ranking
- #4 / 4 of its competitors
Dhi Group NPS
Dhi Group's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Dhi Group's customers would recommend using the product based on a scale of -100 to 100.
Dhi Group Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Dhi Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Feb 2022 50 | Feb 2022 | 50 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
How Other Brands Compare
Dhi Group is ranked #4 for NPS among its competitors. LinkedIn and ZipRecruiter come in first and second, with Indeed.com coming in at third. Among those competitors, it is the lowest valued company behind Indeed.com.
Dhi Group |  LinkedIn |  Indeed.com |  ZipRecruiter | |
| Global Ranking | #- | #29 | #253 | #526 |
| NPS | 0 | 33 | 3 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $158.81M | - | $86.63B | $950.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dhi Group NPS vs. Competitors
Compared to its competitors, Dhi Group's NPS is rated right above CareerBuilder, and is preceded by Indeed.com.
| COMPANY | NPS Score | |
|---|---|---|
| 33 | |
 | Monster | 20 |
| ZipRecruiter | 5 |
| Indeed.com | 3 |
| Dhi Group | 0 |
 | CareerBuilder | -6 |
Dhi Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Dhi Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dhi Group Customer Loyalty vs. Competitors
Compared to its competitors, Dhi Group's Customer Loyalty score is rated right below CareerBuilder.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 85% | |
| Indeed.com | 78% |
| Monster | 76% |
| ZipRecruiter | 74% |
| CareerBuilder | 69% |
| Dhi Group | 55% |
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Dhi Group Product Quality
2.5/5
Dhi Group has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Dhi Group Product Information
Dhi Group’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.dhigroupinc.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Dhi Group Product Quality vs. Competitors
Compared to its competitors, Dhi Group's Product Quality score is rated right below CareerBuilder.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4/5 | |
| Monster | 3.7/5 |
| ZipRecruiter | 3.5/5 |
| Indeed.com | 3.3/5 |
| CareerBuilder | 3.1/5 |
| Dhi Group | 2.5/5 |
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Dhi Group Pricing
Dhi Group ROI & Value For Money
2.4/5
Dhi Group has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Dhi Group Pricing vs. Competitors
Compared to its competitors, Dhi Group's ROI score is rated right below Indeed.com.
| COMPANY | Pricing Score | |
|---|---|---|
| 3.7/5 | |
| Monster | 3.7/5 |
| ZipRecruiter | 3.4/5 |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.2/5 |
| Dhi Group | 2.4/5 |
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Dhi Group Customer Satisfaction (CSAT)
Dhi Group Customer Satisfaction (CSAT) Score
33 / 100
Dhi Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dhi Group Customer Satisfaction vs. Competitors
Compared to its competitors, Dhi Group's Customer Satisfaction score is rated right below ZipRecruiter.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 76% | |
| Monster | 71% |
| Indeed.com | 58% |
| CareerBuilder | 50% |
| ZipRecruiter | 47% |
| Dhi Group | 33% |
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Dhi Group Customer Service
2/5
Dhi Group has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Dhi Group's Customer Service
Address
6465 Greenwood Plaza Blvd, Ste 400, Greenwood Village, CO 80111
Website
http://www.dhigroupinc.com/
Phone Number
212-725-6550
Dhi Group's Social Links
Dhi Group Customer Service vs. Competitors
Compared to its competitors, Dhi Group's Customer Service score is rated right below ZipRecruiter.
| COMPANY | Customer Service Score | |
|---|---|---|
| Monster | 3.8/5 |
| 3.7/5 | |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.1/5 |
| ZipRecruiter | 2.8/5 |
| Dhi Group | 2/5 |
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Consumer vs. Employees
Dhi Group scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Dhi Group would recommend the brand to a friend. ENPS measures how likely Dhi Group employees would recommend working at Dhi Group to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 66% | Promoters |
|---|---|
| 18% | Passive |
| 16% | Detractors |
