100
NPS
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Digital West
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About Digital West's Brand
Digital West offers IT, cloud services & Internet service to local businesses in Central California. Among its major competitors, Digital West is ranked in 1st place for NPS while IBM is 2nd, and Accenture is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Digital West Ranking
- #1 / 4 of its competitors
Digital West NPS
Digital West's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Digital West's customers would recommend using the product based on a scale of -100 to 100.
Digital West Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Digital West NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
How Other Brands Compare
Digital West is ranked first for NPS among its competitors. IBM and Accenture come in second and third, with Capgemini coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital West NPS vs. Competitors
Compared to its competitors, Digital West's NPS is rated right above IBM.
| COMPANY | NPS Score | |
|---|---|---|
| Digital West | 100 |
 | IBM | 26 |
 | Accenture | 20 |
 | OVH | 16 |
 | Capgemini | 15 |
 | QTS Data Centers | 4 |
 | Internap | N/A |
 | CyrusOne | -23 |
Digital West Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Digital West users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital West Customer Loyalty vs. Competitors
Compared to its competitors, Digital West's Customer Loyalty score is rated right above IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Digital West | 100% |
| IBM | 79% |
| OVH | 78% |
| Capgemini | 77% |
| QTS Data Centers | 75% |
| Accenture | 71% |
| CyrusOne | 68% |
| Internap | N/A |
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Digital West Product Quality
5/5
Digital West has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Digital West Product Information
Digital West’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.digitalwest.com/
- Company Size
- 51-200 Employees
Industry
Business Services
SaaS
Small Business Services
Digital West Product Quality vs. Competitors
Compared to its competitors, Digital West's Product Quality score is rated right above IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Digital West | 5/5 |
| IBM | 3.8/5 |
| QTS Data Centers | 3.8/5 |
| Accenture | 3.7/5 |
| Capgemini | 3.7/5 |
| OVH | 3.5/5 |
| CyrusOne | 3.5/5 |
| Internap | N/A |
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Digital West Pricing
Digital West ROI & Value For Money
5/5
Digital West has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Digital West Pricing vs. Competitors
Compared to its competitors, Digital West's ROI score is rated right above IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| Digital West | 5/5 |
| IBM | 3.8/5 |
| Capgemini | 3.8/5 |
| Accenture | 3.6/5 |
| QTS Data Centers | 3.4/5 |
| OVH | 3.3/5 |
| CyrusOne | 3.2/5 |
| Internap | N/A |
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Digital West Customer Satisfaction (CSAT)
Digital West Customer Satisfaction (CSAT) Score
100 / 100
Digital West has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digital West Customer Satisfaction vs. Competitors
Compared to its competitors, Digital West's Customer Satisfaction score is rated right above IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Digital West | 100% |
| IBM | 76% |
| Accenture | 75% |
| Capgemini | 69% |
| QTS Data Centers | 62% |
| CyrusOne | 60% |
| OVH | 49% |
| Internap | 0% |
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Digital West Customer Service
5/5
Digital West has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Digital West's Customer Service
Website
https://www.digitalwest.com/
Phone Number
8057819379
Digital West Customer Service vs. Competitors
Compared to its competitors, Digital West's Customer Service score is rated right above IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Digital West | 5/5 |
| IBM | 3.9/5 |
| Accenture | 3.8/5 |
| Capgemini | 3.8/5 |
| QTS Data Centers | 3.6/5 |
| OVH | 3.4/5 |
| CyrusOne | 3.3/5 |
| Internap | N/A |
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Consumer vs. Employees
Digital West scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital West would recommend the brand to a friend. ENPS measures how likely Digital West employees would recommend working at Digital West to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
