100
NPS
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Emmis Communications
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About Emmis Communications' Brand
Emmis Communications is a mobile apps developer company which has developed apps like Power 106 F Among its major competitors, Emmis Communications is ranked in 3rd place for NPS while Beasley Broadcast Group is 1st, and Entercom Communications is 2nd.Their current market cap is $32.70M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Emmis Communications Ranking
- #2 / 4 of its competitors
Emmis Communications NPS
Emmis Communications's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Emmis Communications's customers would recommend using the product based on a scale of -100 to 100.
Emmis Communications Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Emmis Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
Emmis Communications is ranked second for NPS among its competitors. Entercom Communications and iHeartMedia come in first and third, with SiriusXM coming in at #4. Among those competitors, it is the lowest valued company behind SiriusXM.
Emmis Communications |  iHeartMedia |  SiriusXM |  Entercom Communications | |
| Global Ranking | #- | #308 | #- | #- |
| NPS | 100 | 15 | -41 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $32.70M | $2.01B | $25.96B | $752.42M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emmis Communications NPS vs. Competitors
Compared to its competitors, Emmis Communications's NPS is rated right above iHeartMedia, and is preceded by Entercom Communications.
| COMPANY | NPS Score | |
|---|---|---|
 | Beasley Broadcast Group | 100 |
| Entercom Communications | 100 |
| Emmis Communications | 100 |
| iHeartMedia | 15 |
 | Entercom | 0 |
 | SAGA | N/A |
| SiriusXM | -41 |
Emmis Communications Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Emmis Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Emmis Communications Customer Loyalty vs. Competitors
Compared to its competitors, Emmis Communications's Customer Loyalty score is rated right above SiriusXM, and is preceded by Entercom Communications.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Beasley Broadcast Group | 100% |
| Entercom Communications | 100% |
| Emmis Communications | 100% |
| SiriusXM | 75% |
| iHeartMedia | 64% |
| Entercom | 55% |
| SAGA | N/A |
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Emmis Communications Product Quality
5/5
Emmis Communications has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Emmis Communications Product Information
Emmis Communications’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.emmis.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Media
Sports & Entertainment
Emmis Communications Product Quality vs. Competitors
Compared to its competitors, Emmis Communications's Product Quality score is rated right above Beasley Broadcast Group, and is preceded by Entercom Communications.
| COMPANY | Product Quality Score | |
|---|---|---|
| Entercom Communications | 5/5 |
| Emmis Communications | 5/5 |
| Beasley Broadcast Group | 4.5/5 |
| Entercom | 3.7/5 |
| iHeartMedia | 3.5/5 |
| SiriusXM | 3.1/5 |
| SAGA | N/A |
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Emmis Communications Pricing
Emmis Communications ROI & Value For Money
5/5
Emmis Communications has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Emmis Communications Pricing vs. Competitors
Compared to its competitors, Emmis Communications's ROI score is rated right above Beasley Broadcast Group, and is preceded by Entercom Communications.
| COMPANY | Pricing Score | |
|---|---|---|
| Entercom Communications | 5/5 |
| Emmis Communications | 5/5 |
| Beasley Broadcast Group | 4.5/5 |
| Entercom | 3.7/5 |
| iHeartMedia | 3.5/5 |
| SiriusXM | 2.3/5 |
| SAGA | N/A |
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Emmis Communications Customer Satisfaction (CSAT)
Emmis Communications Customer Satisfaction (CSAT) Score
100 / 100
Emmis Communications has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Emmis Communications Customer Satisfaction vs. Competitors
Compared to its competitors, Emmis Communications's Customer Satisfaction score is rated right above Entercom, and is preceded by Entercom Communications.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Beasley Broadcast Group | 100% |
| Entercom Communications | 100% |
| Emmis Communications | 100% |
| Entercom | 100% |
| iHeartMedia | 53% |
| SiriusXM | 35% |
| SAGA | 0% |
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Emmis Communications Customer Service
5/5
Emmis Communications has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Emmis Communications's Customer Service
Address
40 Monument Circle, Suite 700, Indianapolis, IN
Website
http://www.emmis.com
Phone Number
+1 317-266-0100
Emmis Communications Customer Service vs. Competitors
Compared to its competitors, Emmis Communications's Customer Service score is rated right above iHeartMedia, and is preceded by Entercom Communications.
| COMPANY | Customer Service Score | |
|---|---|---|
| Beasley Broadcast Group | 5/5 |
| Entercom Communications | 5/5 |
| Emmis Communications | 5/5 |
| iHeartMedia | 3.6/5 |
| Entercom | 3.5/5 |
| SiriusXM | 2.4/5 |
| SAGA | N/A |
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Emmis Communications as an Employer
3.2/5
Emmis Communications has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Emmis Communications scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Emmis Communications would recommend the brand to a friend. ENPS measures how likely Emmis Communications employees would recommend working at Emmis Communications to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
