47
NPS
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Extensis
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About Extensis' Brand
ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. and one of the fastest growing PEO in the Northeast, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Come catch the PEO wave with ExtensisHR—we are focused on the biggest market in the most attractive region of the U.S. Together with our experienced professionals, you can help us deliver on our brand promise to help our customers grow their business by simplifying HR. Our offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $2 billion in employment-related costs annually—and we are growing every day. For more information about the company visit www.ExtensisHR.com. Among its major competitors, Extensis is ranked in 1st place for NPS while Justworks is 2nd, and TriNet is 3rd.
Brand at a Glance
94%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.4/5
Customer Service
Extensis Ranking
- #1 / 4 of its competitors
Extensis NPS
Extensis's Net Promoter Score (NPS) is a 47 with 71% Promoters, 5% Passives, and 24% Detractors. Net Promoter Score tracks whether Extensis's customers would recommend using the product based on a scale of -100 to 100.
Extensis Overall NPS
| 71% | Promoters |
|---|---|
| 5% | Passives |
| 24% | Detractors |
Extensis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Nov 2021 -20 | Nov 2021 | -20 |
Jan 2022 -33 | Jan 2022 | -33 |
May 2022 -29 | May 2022 | -29 |
Jun 2022 -37 | Jun 2022 | -37 |
Feb 2023 -22 | Feb 2023 | -22 |
Apr 2023 27 | Apr 2023 | 27 |
Oct 2024 31 | Oct 2024 | 31 |
Feb 2025 34 | Feb 2025 | 34 |
Mar 2025 42 | Mar 2025 | 42 |
May 2025 45 | May 2025 | 45 |
Jun 2025 47 | Jun 2025 | 47 |
How Other Brands Compare
Extensis is ranked first for NPS among its competitors. TriNet and ADP come in second and third, with Paychex coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Extensis NPS by Gender
Male customers rated Extensis's NPS 25 points higher than Female customers.
Male
100
Extensis's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
75
Extensis's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Extensis NPS by Ethnicity
Extensis's NPS was rated 83 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 83 | Caucasian | 83 |
Extensis NPS by Age
Extensis's NPS was rated 100 points by customers ages 46-50 and customers ages 51-55 on Comparably.
Extensis NPS by Usage
Extensis's NPS was rated 100 points by customers who have used Extensis's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Extensis Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of Extensis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Extensis Customer Loyalty Score by Gender
Extensis's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Extensis Customer Loyalty Score by Ethnicity
Extensis's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Extensis Customer Loyalty Score by Age
Extensis's Customer Loyalty score was rated 100% by customers ages 46-50 and customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
Extensis Customer Loyalty Score by Usage
Extensis's Customer Loyalty score was rated 100% by customers who have used Extensis's products/services for 2 to 5 Years.
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Extensis Customer Loyalty vs. Competitors
Compared to its competitors, Extensis's Customer Loyalty score is rated right above Justworks.
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Extensis Product Quality
4.3/5
Extensis has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Extensis Product Information
Extensis’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.extensishr.com
- Company Size
- 201-500 Employees
Industry
Professional Services
Quick Insights into Extensis Product Quality
Extensis's Product Quality score was rated highest by customers who have used Extensis's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Extensis Product Quality the Highest
Ranked Extensis Product Quality the Lowest
Extensis Product Quality Score by Gender
Extensis's Product Quality score was rated 5 by both Female and Male customers on Comparably.
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Male
5/5
Female
5/5
Extensis Product Quality Score by Ethnicity
Extensis's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Extensis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Extensis Product Quality Score by Age
Extensis's Product Quality score was rated 5 stars by customers ages 46-50 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Extensis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
51-55 5 | 51-55 | 5 |
Extensis Product Quality Score by Usage
Extensis's Product Quality score was rated 5 stars by customers who have used Extensis's products/services for 2 to 5 Years.
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Extensis Product Quality vs. Competitors
Compared to its competitors, Extensis's Product Quality score is rated right above Justworks.
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Extensis Pricing
Extensis ROI & Value For Money
4.2/5
Extensis has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Extensis ROI
Extensis's ROI score was rated highest by customers who have used Extensis's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Extensis ROI the Highest
Ranked Extensis ROI the Lowest
Extensis ROI Score by Gender
Male customers rated Extensis's ROI score 0.4 stars higher than Female customers.
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Male
5/5
Female
4.6/5
Extensis ROI Score by Ethnicity
Extensis's ROI score was rated 4.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Extensis ROI Score by Age
Extensis's ROI score was rated 5 stars by customers ages 46-50 and customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
51-55 5 | 51-55 | 5 |
Extensis ROI Score by Usage
Extensis's ROI score was rated 5 stars by customers who have used Extensis's products/services for 2 to 5 Years.
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Extensis Pricing vs. Competitors
Compared to its competitors, Extensis's ROI score is rated right above Justworks.
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Extensis Customer Satisfaction (CSAT)
Extensis Customer Satisfaction (CSAT) Score
92 / 100
Extensis has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
84%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Extensis Customer Satisfaction
Extensis's Customer Satisfaction score was rated highest by customers who have used Extensis's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Extensis Customer Satisfaction the Highest
Ranked Extensis Customer Satisfaction the Lowest
Extensis Customer Satisfaction Score by Gender
Extensis's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Extensis.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Extensis Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Extensis' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Extensis Customer Satisfaction Score by Age
Extensis's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Extensis Customer Satisfaction Score by Usage
Extensis's Customer Satisfaction score was rated 100 points by customers who have used Extensis's products/services for 2 to 5 Years.
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Extensis Customer Satisfaction vs. Competitors
Compared to its competitors, Extensis's Customer Satisfaction score is rated right above Justworks.
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Extensis Customer Service
4.4/5
Extensis has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Extensis's Customer Service
Address
485 Route 1 South, Building E, Iselin, NJ 08830
Website
http://www.extensishr.com
Phone Number
7326341910
Extensis's Social Links
Quick Insights into Extensis Customer Service
Extensis's Customer Service score was rated highest by customers who have used Extensis's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Extensis Customer Service the Highest
Ranked Extensis Customer Service the Lowest
Extensis Customer Service Score by Gender
Male customers rated Extensis's Customer Service score 0.4 stars higher than Female customers.
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Male
5/5
Female
4.6/5
Extensis Customer Service Score by Ethnicity
Extensis's Customer Service score was rated 4.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Extensis Customer Service Score by Age
Extensis's Customer Service score was rated 5 stars by customers ages 46-50 and customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
51-55 5 | 51-55 | 5 |
Extensis Customer Service Score by Usage
Extensis's Customer Service score was rated 5 stars by customers who have used Extensis's products/services for 2 to 5 Years.
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Extensis Customer Service vs. Competitors
Compared to its competitors, Extensis's Customer Service score is rated right above Justworks.
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Extensis as an Employer
4.8/5
Extensis has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Extensis scored a 47 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of Extensis would recommend the brand to a friend. ENPS measures how likely Extensis employees would recommend working at Extensis to a friend.
Net Promoter Score
47
NPS Score
| 71% | Promoters |
|---|---|
| 5% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 78% | Promoters |
|---|---|
| 15% | Passive |
| 7% | Detractors |
