25
NPS
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Fictiv
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About Fictiv's Brand
Fictiv is a Digital Manufacturing Platform that helps teams build the next great product. Among its major competitors, Fictiv is ranked in 2nd place for NPS while Jabil is 1st, and Proto Labs is 3rd. Overall, Fictiv has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $150.00M
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Fictiv Ranking
- #2 / 4 of its competitors
Fictiv NPS
Fictiv's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Fictiv's customers would recommend using the product based on a scale of -100 to 100.
Fictiv Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Fictiv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jan 2021 0 | Jan 2021 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2024 25 | Nov 2024 | 25 |
How Other Brands Compare
Fictiv is ranked second for NPS among its competitors. Jabil and Proto Labs come in first and third, with Flex coming in at #4. Among those competitors, it is the lowest valued company behind Flex.
Fictiv |  Flex |  Jabil |  Proto Labs | |
| Global Ranking | #- | #688 | #- | #- |
| NPS | 25 | 16 | 34 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $150.00M | $11.87B | $7.95B | $3.29B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fictiv Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Fictiv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fictiv Customer Loyalty vs. Competitors
Compared to its competitors, Fictiv's Customer Loyalty score is rated right above Xometry.
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Fictiv Product Quality
4.1/5
Fictiv has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Fictiv Product Information
Fictiv’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.fictiv.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Hardware and Devices
On Demand
Fictiv Product Quality vs. Competitors
Compared to its competitors, Fictiv's Product Quality score is rated right above Jabil.
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Fictiv Pricing
Fictiv ROI & Value For Money
3.2/5
Fictiv has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Fictiv Pricing vs. Competitors
Compared to its competitors, Fictiv's ROI score is rated right above ExOne, and is preceded by Xometry.
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Fictiv Customer Satisfaction (CSAT)
Fictiv Customer Satisfaction (CSAT) Score
50 / 100
Fictiv has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fictiv Customer Satisfaction vs. Competitors
Compared to its competitors, Fictiv's Customer Satisfaction score is rated right above Stratasys, and is preceded by Xometry.
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Fictiv Customer Service
3.2/5
Fictiv has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Fictiv's Customer Service
Address
San Francisco, CA 94107
Website
https://www.fictiv.com
Fictiv's Social Links
Fictiv Customer Service vs. Competitors
Compared to its competitors, Fictiv's Customer Service score is rated right above ExOne, and is preceded by Proto Labs.
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Fictiv as an Employer
4.4/5
Fictiv has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fictiv scored a 25 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Fictiv would recommend the brand to a friend. ENPS measures how likely Fictiv employees would recommend working at Fictiv to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 72% | Promoters |
|---|---|
| 17% | Passive |
| 11% | Detractors |
