Fidelis Cybersecurity NPS & Customer Reviews

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Fidelis Cybersecurity

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Fidelis Cybersecurity

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About Fidelis Cybersecurity's Brand

Fidelis Cybersecurity protects the world’s most sensitive data by equipping organizations to detect, and stop advanced cyber attacks. Among its major competitors, Fidelis Cybersecurity is ranked in 7th place for NPS while Chariot is 1st, and Tanium is 2nd.

Brand at a Glance

55%

Customer Loyalty

1.5/5

Product Quality

2/5

Pricing

1.5/5

Customer Service

Fidelis Cybersecurity Ranking

^#4 / 4 of its competitors

Fidelis Cybersecurity NPS

Fidelis Cybersecurity's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Fidelis Cybersecurity's customers would recommend using the product based on a scale of -100 to 100.

Fidelis Cybersecurity Overall NPS

-100

NPS

0%	Promoters
0%	Passives
100%	Detractors

Fidelis Cybersecurity NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2023 -100	Mar 2023	-100
Jul 2023 -100	Jul 2023	-100
Apr 2025 -100	Apr 2025	-100

How Other Brands Compare

Fidelis Cybersecurity is ranked #4 for NPS among its competitors. Tanium and Palo Alto Networks come in first and second, with Cylance coming in at third.

	Fidelis Cybersecurity	Palo Alto Networks	Tanium	Cylance
Global Ranking	#-	#446	#771	#-
NPS	-100	32	47	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$31.32B	$6.50B	$4.77B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Fidelis Cybersecurity NPS vs. Competitors

Compared to its competitors, Fidelis Cybersecurity's NPS is rated right below SQLstream.

COMPANY		NPS Score
	Chariot	100
	Tanium	47
	Palo Alto Networks	32
	FireEye, Inc.	30
	ANOMALI	20
	Cylance	0
	Cyphort	N/A
	Drainware	N/A
	Shadow Networks	N/A
	SQLstream	N/A
	Fidelis Cybersecurity	-100

Fidelis Cybersecurity Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of Fidelis Cybersecurity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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55%

45%

Fidelis Cybersecurity Customer Loyalty vs. Competitors

Compared to its competitors, Fidelis Cybersecurity's Customer Loyalty score is rated right above Cyphort, and is preceded by Cylance.

COMPANY		Customer Loyalty Score
	Chariot	100%
	Tanium	86%
	Palo Alto Networks	82%
	FireEye, Inc.	80%
	ANOMALI	73%
	Cylance	70%
	Fidelis Cybersecurity	55%
	Cyphort	N/A
	Drainware	N/A
	Shadow Networks	N/A
	SQLstream	N/A

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Fidelis Cybersecurity Product Quality

1.5/5

Fidelis Cybersecurity has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Fidelis Cybersecurity Product Information

Fidelis Cybersecurity’s product quality score is a 1.5 out of 5 as rated by its users and customers.

Website: https://www.fidelissecurity.com/

Company Size: 201-500 Employees

Industry

Tech

Enterprise

Hardware and Devices

SaaS

Fidelis Cybersecurity Product Quality vs. Competitors

Compared to its competitors, Fidelis Cybersecurity's Product Quality score is rated right above Cyphort, and is preceded by ANOMALI.

COMPANY		Product Quality Score
	Chariot	5/5
	Tanium	4.1/5
	FireEye, Inc.	4/5
	Palo Alto Networks	3.9/5
	Cylance	3.3/5
	ANOMALI	3.2/5
	Fidelis Cybersecurity	1.5/5
	Cyphort	N/A
	Drainware	N/A
	Shadow Networks	N/A
	SQLstream	N/A

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Fidelis Cybersecurity Pricing

Fidelis Cybersecurity ROI & Value For Money

2/5

Fidelis Cybersecurity has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.

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Fidelis Cybersecurity Pricing vs. Competitors

Compared to its competitors, Fidelis Cybersecurity's ROI score is rated right above Cyphort, and is preceded by ANOMALI.

COMPANY		Pricing Score
	Chariot	5/5
	Tanium	3.8/5
	Palo Alto Networks	3.8/5
	FireEye, Inc.	3.8/5
	Cylance	3.5/5
	ANOMALI	3.2/5
	Fidelis Cybersecurity	2/5
	Cyphort	N/A
	Drainware	N/A
	Shadow Networks	N/A
	SQLstream	N/A

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Fidelis Cybersecurity Customer Satisfaction (CSAT)

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

67%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Fidelis Cybersecurity Customer Satisfaction vs. Competitors

Compared to its competitors, Fidelis Cybersecurity's Customer Satisfaction score is rated right above Cyphort, and is preceded by Cylance.

COMPANY		Customer Satisfaction (CSAT) Score
	Chariot	100%
	ANOMALI	75%
	Palo Alto Networks	73%
	Tanium	69%
	FireEye, Inc.	67%
	Cylance	31%
	Fidelis Cybersecurity	0%
	Cyphort	0%
	Drainware	0%
	Shadow Networks	0%
	SQLstream	0%

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Fidelis Cybersecurity Customer Service

1.5/5

Fidelis Cybersecurity has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Fidelis Cybersecurity's Customer Service

Address

4500 East West Hwy Suite 400, Bethesda, MD 20814

Website

https://www.fidelissecurity.com/

Fidelis Cybersecurity Customer Service vs. Competitors

Compared to its competitors, Fidelis Cybersecurity's Customer Service score is rated right above Cyphort, and is preceded by Cylance.

COMPANY		Customer Service Score
	Chariot	5/5
	Tanium	4/5
	Palo Alto Networks	3.9/5
	ANOMALI	3.6/5
	FireEye, Inc.	3.5/5
	Cylance	3.5/5
	Fidelis Cybersecurity	1.5/5
	Cyphort	N/A
	Drainware	N/A
	Shadow Networks	N/A
	SQLstream	N/A

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Fidelis Cybersecurity as an Employer

4.2/5

Fidelis Cybersecurity has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of Fidelis Cybersecurity

Nick Lantuh

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Fidelis Cybersecurity scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Fidelis Cybersecurity would recommend the brand to a friend. ENPS measures how likely Fidelis Cybersecurity employees would recommend working at Fidelis Cybersecurity to a friend.

Net Promoter Score

-100

NPS Score

0%	Promoters
0%	Passive
100%	Detractors

Employee Net Promoter Score

eNPS Score

67%	Promoters
0%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail