-100
NPS
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Get Satisfaction
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About Get Satisfaction's Brand
Get Satisfaction is a community platform that fosters online conversations about a company's products and services. Among its major competitors, Get Satisfaction is ranked in 8th place for NPS while Datarails is 1st, and Zendesk is 2nd.
Brand at a Glance
3.8/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
Get Satisfaction Ranking
- #4 / 4 of its competitors
Get Satisfaction NPS
Get Satisfaction's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Get Satisfaction's customers would recommend using the product based on a scale of -100 to 100.
Get Satisfaction Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Get Satisfaction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
How Other Brands Compare
Get Satisfaction is ranked #4 for NPS among its competitors. Zendesk and Salesforce come in first and second, with Hootsuite coming in at third.
Get Satisfaction |  Hootsuite |  Zendesk |  Salesforce | |
| Global Ranking | #- | #225 | #509 | #- |
| NPS | -100 | 24 | 41 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $3.40B | $9.63B | $201.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Get Satisfaction NPS vs. Competitors
Compared to its competitors, Get Satisfaction's NPS is rated right below Jive Software.
| COMPANY | NPS Score | |
|---|---|---|
 | Datarails | 48 |
| Zendesk | 41 |
| Salesforce | 36 |
| Hootsuite | 24 |
 | SugarCRM | 0 |
 | Bazaarvoice | -33 |
 | Jive Software | -50 |
| Get Satisfaction | -100 |
Get Satisfaction Product Quality
3.8/5
Get Satisfaction has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Get Satisfaction Product Information
Get Satisfaction serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Get Satisfaction supports Web devices and offers products for small, medium, and large sized businesses.
Get Satisfaction’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://getsatisfaction.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Business Services
Content
Enterprise
Media
Productivity
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Italian
Swedish
Product Type
Customer Loyalty Software
Customer Satisfaction Software
Customer Service Software
Online Community Software
Customer Engagement Software
Feedback and Reviews Management Software
Social CRM Software
Get Satisfaction Product Quality vs. Competitors
Compared to its competitors, Get Satisfaction's Product Quality score is rated right above Bazaarvoice, and is preceded by SugarCRM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Datarails | 4.2/5 |
| Zendesk | 4.2/5 |
| Salesforce | 4/5 |
| Hootsuite | 3.9/5 |
| SugarCRM | 3.8/5 |
| Get Satisfaction | 3.8/5 |
| Bazaarvoice | 3.4/5 |
| Jive Software | 2.5/5 |
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Get Satisfaction Pricing
Get Satisfaction ROI & Value For Money
3.3/5
Get Satisfaction has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Get Satisfaction Pricing Plans
Get Satisfaction has a pricing structure that accommodates small, medium, and large businesses. Starting from $39/month, Get Satisfaction uses a subscription model and offers the following: 30 day trial on monthly subscriptions plans..
Who Uses Get Satisfaction?
Small Businesses
Medium Businesses
Large Enterprises
Get Satisfaction Pricing vs. Competitors
Compared to its competitors, Get Satisfaction's ROI score is rated right above Bazaarvoice, and is preceded by Hootsuite.
| COMPANY | Pricing Score | |
|---|---|---|
| Zendesk | 4/5 |
| Salesforce | 4/5 |
| SugarCRM | 3.9/5 |
| Datarails | 3.8/5 |
| Hootsuite | 3.7/5 |
| Get Satisfaction | 3.3/5 |
| Bazaarvoice | 3/5 |
| Jive Software | 3/5 |
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Get Satisfaction Customer Service
3.7/5
Get Satisfaction has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Get Satisfaction's Customer Service
Address
1550 Bryant Street, Suite 350, San Francisco, CA
Website
http://getsatisfaction.com
Phone Number
(917) 933-7800 Ext 2
Get Satisfaction Customer Service vs. Competitors
Compared to its competitors, Get Satisfaction's Customer Service score is rated right above Hootsuite, and is preceded by SugarCRM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zendesk | 4/5 |
| Salesforce | 4/5 |
| SugarCRM | 3.9/5 |
| Get Satisfaction | 3.7/5 |
| Hootsuite | 3.6/5 |
| Datarails | 3.6/5 |
| Jive Software | 3.5/5 |
| Bazaarvoice | 3.4/5 |
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VS
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