-52
NPS
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Grindr
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About Grindr's Brand
The world's largest app for gay, bi, trans, and queer people. Among its major competitors, Grindr is ranked in 4th place for NPS while Bumble is 1st, and Tinder is 2nd. Overall, Grindr has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
86%
Customer Loyalty
2.3/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service
Grindr Ranking
- #3 / 4 of its competitors
Grindr NPS
Grindr's Net Promoter Score (NPS) is a -52 with 24% Promoters, 0% Passives, and 76% Detractors. Net Promoter Score tracks whether Grindr's customers would recommend using the product based on a scale of -100 to 100.
Grindr Overall NPS
| 24% | Promoters |
|---|---|
| 0% | Passives |
| 76% | Detractors |
Grindr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -37 | Feb 2022 | -37 |
Mar 2022 -40 | Mar 2022 | -40 |
May 2022 -47 | May 2022 | -47 |
Jun 2022 -52 | Jun 2022 | -52 |
Sep 2022 -49 | Sep 2022 | -49 |
Feb 2023 -53 | Feb 2023 | -53 |
Apr 2023 -49 | Apr 2023 | -49 |
May 2023 -50 | May 2023 | -50 |
Aug 2023 -53 | Aug 2023 | -53 |
Dec 2024 -55 | Dec 2024 | -55 |
Jan 2025 -50 | Jan 2025 | -50 |
Jan 2026 -51 | Jan 2026 | -51 |
How Other Brands Compare
Grindr is ranked third for NPS among its competitors. Bumble and Tinder come in first and second, with eharmony coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grindr NPS by Gender
Grindr's NPS was rated -72 by Male customers on Comparably.
Male
-72
Grindr's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
N/A
Grindr's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Grindr NPS by Ethnicity
Grindr's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Grindr NPS by Age
Grindr's NPS was rated -66 points by customers ages 36-40 on Comparably.
Grindr NPS by Usage
Grindr's NPS was rated -76 points by customers who have used Grindr's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -76 | 5 to 10 Years | -76 |
Grindr Customer Reviews
Out of the 2 Grindr customer reviews 0 were positive and 2 were constructive. Grindr customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Grindr Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Grindr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grindr Customer Loyalty Score by Gender
Grindr's Customer Loyalty score was rated 81 by Male customers on Comparably.
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Male
81%
Yes
Female
N/A
Yes
Grindr Customer Loyalty Score by Ethnicity
Grindr's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Grindr.
100
out of 100
Caucasian
Grindr Customer Loyalty Score by Age
Grindr's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Grindr.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Grindr Customer Loyalty Score by Usage
Grindr's Customer Loyalty score was rated 89% by customers who have used Grindr's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Grindr Customer Loyalty vs. Competitors
Compared to its competitors, Grindr's Customer Loyalty score is rated right above OkCupid.
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Grindr Product Quality
2.3/5
Grindr has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Grindr Product Information
Grindr’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.grindr.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Social
Quick Insights into Grindr Product Quality
Grindr's Product Quality score was rated highest by customers ages 36-40.
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Ranked Grindr Product Quality the Highest
Grindr Product Quality Score by Gender
Grindr's Product Quality score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Grindr.
Male
1.8/5
Female
N/A
Grindr Product Quality Score by Ethnicity
Grindr's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Grindr.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Grindr Product Quality Score by Age
Grindr's Product Quality score was rated 2.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Grindr.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
Grindr Product Quality Score by Usage
Grindr's Product Quality score was rated 1.8 stars by customers who have used Grindr's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Grindr Product Quality vs. Competitors
Compared to its competitors, Grindr's Product Quality score is rated right above OkCupid, and is preceded by Tinder.
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Grindr Pricing
Grindr ROI & Value For Money
1.8/5
Grindr has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into Grindr ROI
Grindr's ROI score was rated highest by customers ages 36-40.
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Ranked Grindr ROI the Highest
Grindr ROI Score by Gender
Grindr's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Grindr.
Male
1.5/5
Female
N/A
Grindr ROI Score by Ethnicity
Grindr's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Grindr.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Grindr ROI Score by Age
Grindr's ROI score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Grindr.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
Grindr ROI Score by Usage
Grindr's ROI score was rated 1.5 stars by customers who have used Grindr's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Grindr Pricing vs. Competitors
Compared to its competitors, Grindr's ROI score is rated right above eharmony, and is preceded by OkCupid.
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Grindr Customer Satisfaction (CSAT)
Grindr Customer Satisfaction (CSAT) Score
20 / 100
Grindr has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
10%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
14%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Grindr Customer Satisfaction
Grindr's Customer Satisfaction score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Grindr's Customer Satisfaction.
Ranked Grindr Customer Satisfaction the Highest
Grindr Customer Satisfaction Score by Gender
Grindr's Customer Satisfaction score was rated 9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Grindr.
9 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 91% |
Grindr Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Grindr's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Grindr.
13 / 100
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
75%
Grindr Customer Satisfaction Score by Age
Grindr's Customer Satisfaction score was rated 20 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Grindr.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 20% |
Grindr Customer Satisfaction Score by Usage
Grindr's Customer Satisfaction score was rated 20 points by customers who have used Grindr's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Grindr Customer Satisfaction vs. Competitors
Compared to its competitors, Grindr's Customer Satisfaction score is rated right above eharmony, and is preceded by Tinder.
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Grindr Customer Service
1.8/5
Grindr has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Grindr's Customer Service
Address
750 N San Vicente Blvd, West Hollywood, CA 90069
Website
http://www.grindr.com
Grindr's Social Links
Quick Insights into Grindr Customer Service
Grindr's Customer Service score was rated highest by customers ages 36-40.
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Ranked Grindr Customer Service the Highest
Grindr Customer Service Score by Gender
Grindr's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Grindr.
Male
1.5/5
Female
N/A
Grindr Customer Service Score by Ethnicity
Grindr's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Grindr.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Grindr Customer Service Score by Age
Grindr's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Grindr.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Grindr Customer Service Score by Usage
Grindr's Customer Service score was rated 1.5 stars by customers who have used Grindr's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Grindr Customer Service vs. Competitors
Compared to its competitors, Grindr's Customer Service score is rated right above eharmony, and is preceded by OkCupid.
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Grindr as an Employer
4.3/5
Grindr has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Grindr scored a -52 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Grindr would recommend the brand to a friend. ENPS measures how likely Grindr employees would recommend working at Grindr to a friend.
Net Promoter Score
-52
NPS Score
| 24% | Promoters |
|---|---|
| 0% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 66% | Promoters |
|---|---|
| 27% | Passive |
| 7% | Detractors |
