25
NPS
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Heal
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About Heal's Brand
Heal gets a doctor to your home with a tap on your iPhone. Among its major competitors, Heal is ranked in 1st place for NPS while Mango Health is 2nd, and Teladoc is 3rd.
Brand at a Glance
100%
Customer Loyalty
2.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Heal Ranking
- #1 / 4 of its competitors
Heal NPS
Heal's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Heal's customers would recommend using the product based on a scale of -100 to 100.
Heal Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Heal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2023 25 | Aug 2023 | 25 |
How Other Brands Compare
Heal is ranked first for NPS among its competitors. Teladoc and American Well come in second and third, with MDLIVE coming in at #4.
Heal |  Teladoc |  American Well |  MDLIVE | |
| Global Ranking | #- | #559 | #- | #- |
| NPS | 25 | 16 | 12 | -17 |
| Valuation Updated every 24 hours for public companies | - | $27.71B | $1.00B | $350.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heal NPS vs. Competitors
Compared to its competitors, Heal's NPS is rated right above Mango Health.
| COMPANY | NPS Score | |
|---|---|---|
| Heal | 25 |
 | Mango Health | 20 |
| Teladoc | 16 |
| American Well | 12 |
 | Pager | 0 |
 | Pathway Genomics | N/A |
| MDLIVE | -17 |
 | AliveCor | -21 |
 | HealthTap | -34 |
Heal Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Heal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Heal Customer Loyalty vs. Competitors
Compared to its competitors, Heal's Customer Loyalty score is rated right above Pager.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Heal | 100% |
| Pager | 100% |
| Mango Health | 81% |
| American Well | 79% |
| Teladoc | 72% |
| MDLIVE | 70% |
| AliveCor | 67% |
| HealthTap | 55% |
| Pathway Genomics | N/A |
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Heal Product Quality
2.6/5
Heal has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Heal Product Information
Heal’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://getheal.com
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
Mobile App
Heal Product Quality vs. Competitors
Compared to its competitors, Heal's Product Quality score is rated right above Pathway Genomics, and is preceded by MDLIVE.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pager | 4/5 |
| Mango Health | 3.6/5 |
| Teladoc | 3.5/5 |
| American Well | 3.5/5 |
| AliveCor | 3.4/5 |
| HealthTap | 3/5 |
| MDLIVE | 2.7/5 |
| Heal | 2.6/5 |
| Pathway Genomics | N/A |
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Heal Pricing
Heal ROI & Value For Money
1.5/5
Heal has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Heal Pricing vs. Competitors
Compared to its competitors, Heal's ROI score is rated right above Pathway Genomics, and is preceded by MDLIVE.
| COMPANY | Pricing Score | |
|---|---|---|
| Mango Health | 3.8/5 |
| Teladoc | 3.7/5 |
| American Well | 3.6/5 |
| Pager | 3.5/5 |
| HealthTap | 3.3/5 |
| AliveCor | 3/5 |
| MDLIVE | 2.5/5 |
| Heal | 1.5/5 |
| Pathway Genomics | N/A |
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Heal Customer Satisfaction (CSAT)
Heal Customer Satisfaction (CSAT) Score
50 / 100
Heal has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Heal Customer Satisfaction vs. Competitors
Compared to its competitors, Heal's Customer Satisfaction score is rated right above American Well, and is preceded by AliveCor.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mango Health | 74% |
| Teladoc | 71% |
| Pager | 67% |
| AliveCor | 53% |
| Heal | 50% |
| American Well | 50% |
| MDLIVE | 38% |
| HealthTap | 34% |
| Pathway Genomics | 0% |
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Heal Customer Service
1.5/5
Heal has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Heal's Customer Service
Address
Santa Monica, CA
Website
http://getheal.com
Heal Customer Service vs. Competitors
Compared to its competitors, Heal's Customer Service score is rated right above Pathway Genomics, and is preceded by AliveCor.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pager | 5/5 |
| Teladoc | 3.7/5 |
| Mango Health | 3.5/5 |
| American Well | 3.5/5 |
| HealthTap | 2.7/5 |
| MDLIVE | 2.5/5 |
| AliveCor | 2.5/5 |
| Heal | 1.5/5 |
| Pathway Genomics | N/A |
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Heal as an Employer
2.5/5
Heal has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Heal scored a 25 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Heal would recommend the brand to a friend. ENPS measures how likely Heal employees would recommend working at Heal to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
