29
NPS
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Hibob
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About Hibob's Brand
Hibob was founded to modernize HR tech. Hibob's intuitive and data-driven platform, bob, was built for the way people work today: globally, remotely, and collaboratively. Since its launch in late 2015, bob has achieved consecutive triple-digit year-over-year growth, and become the HRIS of choice for more than 1,000 modern, midsize and multinational companies who understand that a powerful, agile HR tech suite is mission critical and a key driver of organizational success. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon bob to help HR and managers connect, engage, develop and retain top talent. Learn more at www.hibob.com Among its major competitors, Hibob is ranked in 5th place for NPS while Fond is 1st, and Justworks is 2nd.
Brand at a Glance
59%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.4/5
Customer Service
Hibob Ranking
- #2 / 4 of its competitors
Hibob NPS
Hibob's Net Promoter Score (NPS) is a 29 with 55% Promoters, 19% Passives, and 26% Detractors. Net Promoter Score tracks whether Hibob's customers would recommend using the product based on a scale of -100 to 100.
Hibob Overall NPS
| 55% | Promoters |
|---|---|
| 19% | Passives |
| 26% | Detractors |
Hibob NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 29 | Oct 2022 | 29 |
Nov 2022 28 | Nov 2022 | 28 |
May 2023 26 | May 2023 | 26 |
Jun 2023 23 | Jun 2023 | 23 |
Aug 2023 25 | Aug 2023 | 25 |
Oct 2023 20 | Oct 2023 | 20 |
Nov 2023 22 | Nov 2023 | 22 |
Dec 2023 23 | Dec 2023 | 23 |
Mar 2024 25 | Mar 2024 | 25 |
Apr 2024 26 | Apr 2024 | 26 |
Oct 2024 28 | Oct 2024 | 28 |
Jul 2025 29 | Jul 2025 | 29 |
How Other Brands Compare
Hibob is ranked second for NPS among its competitors. Workday and BambooHR come in first and third, with UKG coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hibob NPS by Gender
Female customers rated Hibob's NPS 133 points higher than Male customers.
Male
-100
Hibob's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
33
Hibob's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Hibob NPS by Ethnicity
Hibob's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hibob NPS by Age
Hibob's NPS was rated -100 points by customers ages 41-45 on Comparably.
Hibob NPS by Usage
Hibob's NPS was rated the highest by customers who have used Hibob's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 61 | 1 to 2 Years | 61 |
Hibob Customer Reviews
Out of the 2 Hibob customer reviews 1 was positive and 1 was constructive. Hibob customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hibob Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Hibob users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hibob Customer Loyalty Score by Gender
Hibob's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
Hibob Customer Loyalty Score by Ethnicity
Hibob's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hibob.
70
out of 100
Caucasian
Hibob Customer Loyalty Score by Age
Hibob's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Hibob Customer Loyalty Score by Usage
Hibob's Customer Loyalty score was rated the highest by customers who have used Hibob's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Hibob Customer Loyalty Score by Industry
Hibob's Customer Loyalty score was rated 70% by Tech industry customers.
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Hibob Customer Loyalty vs. Competitors
Compared to its competitors, Hibob's Customer Loyalty score is rated right above Fond, and is preceded by UKG.
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Hibob Product Quality
4/5
Hibob has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Hibob Product Information
Hibob serves markets in the United States, Europe, Canada, and United Kingdom. Hibob supports Web devices and offers products for small and medium sized businesses.
Hibob’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hibob's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Hibob the lowest at 3.
- Website
- http://www.hibob.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Languages Supported
English
Product Type
Workforce Management Software
Task Management Software
Benefits Administration Software
Human Resources (HR) Software
Talent Management Software
Onboarding Software
Performance Management & Appraisal Software
360 Degree Feedback Software
Compensation Management Software
Quick Insights into Hibob Product Quality
Hibob's Product Quality score was rated highest by customers who have used Hibob's products/services for 1 to 2 Years, and rated lowest by customers from the Public Relations and Communications industry.
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Ranked Hibob Product Quality the Highest
Ranked Hibob Product Quality the Lowest
Hibob Product Quality Score by Gender
Female customers rated Hibob's Product Quality score 1.1 stars higher than Male customers.
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Male
3/5
Female
4.1/5
Hibob Product Quality Score by Ethnicity
Hibob's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hibob Product Quality Score by Age
Hibob's Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Hibob Product Quality Score by Usage
Hibob's Product Quality score was rated the highest by customers who have used Hibob's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hibob Product Quality Score by Industry
Hibob's Product Quality score was rated the highest by Tech industry customers, and the lowest by Public Relations and Communications industry customers.
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Hibob Product Quality vs. Competitors
Compared to its competitors, Hibob's Product Quality score is rated right above Justworks.
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Hibob Pricing
Hibob ROI & Value For Money
4/5
Hibob has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Hibob Pricing Plans
Hibob has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Hibob.
Who Uses Hibob?
Small Businesses
Medium Businesses
Quick Insights into Hibob ROI
Hibob's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Hibob's products/services for 1 to 2 Years.
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Ranked Hibob ROI the Highest
Ranked Hibob ROI the Lowest
Hibob ROI Score by Gender
Female customers rated Hibob's ROI score 0.3 stars higher than Male customers.
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Male
3.3/5
Female
3.6/5
Hibob ROI Score by Ethnicity
Hibob's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hibob ROI Score by Age
Hibob's ROI score was rated 3.8 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
Hibob ROI Score by Usage
Hibob's ROI score was rated the highest by customers who have used Hibob's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Hibob ROI Score by Industry
Hibob's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Hibob Pricing vs. Competitors
Compared to its competitors, Hibob's ROI score is rated right above Workday, and is preceded by Justworks.
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Hibob Customer Satisfaction (CSAT)
Hibob Customer Satisfaction (CSAT) Score
61 / 100
Hibob has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
28%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
5%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hibob Customer Satisfaction
Hibob's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Hibob Customer Satisfaction the Highest
Ranked Hibob Customer Satisfaction the Lowest
Hibob Customer Satisfaction Score by Gender
Female customers rated Hibob's Customer Satisfaction score 7 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 60% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hibob Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hibob's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Hibob Customer Satisfaction Score by Usage
Hibob's Customer Satisfaction score was rated 33 points by customers who have used Hibob's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Hibob Customer Satisfaction Score by Industry
Hibob's Customer Satisfaction score was rated 60 points by Tech industry customers.
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}Hibob Customer Satisfaction vs. Competitors
Compared to its competitors, Hibob's Customer Satisfaction score is rated right above UKG, and is preceded by BambooHR.
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Hibob Customer Service
3.4/5
Hibob has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Hibob's Customer Service
Address
49 Clerkenwell Grn, EC1R 0EB United Kingdom
Website
http://www.hibob.com
Phone Number
+442038659865x0
Hibob's Social Links
Quick Insights into Hibob Customer Service
Hibob's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Hibob Customer Service the Highest
Ranked Hibob Customer Service the Lowest
Hibob Customer Service Score by Gender
Female customers rated Hibob's Customer Service score 1.1 stars higher than Male customers.
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Male
2.5/5
Female
3.6/5
Hibob Customer Service Score by Ethnicity
Hibob's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hibob.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hibob Customer Service Score by Age
Hibob's Customer Service score was rated 2.8 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
Hibob Customer Service Score by Usage
Hibob's Customer Service score was rated the highest by customers who have used Hibob's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Hibob Customer Service Score by Industry
Hibob's Customer Service score was rated 3.4 stars by Tech industry customers.
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Hibob Customer Service vs. Competitors
Compared to its competitors, Hibob's Customer Service score is rated right above Calabrio, and is preceded by BambooHR.
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Hibob as an Employer
4.5/5
Hibob has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hibob scored a 29 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Hibob would recommend the brand to a friend. ENPS measures how likely Hibob employees would recommend working at Hibob to a friend.
Net Promoter Score
29
NPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
