-11
NPS
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Hikma Pharmaceuticals
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About Hikma Pharmaceuticals' Brand
Hikma focuses on a wide range of generic, branded generic and in licensed pharmaceutical products Among its major competitors, Hikma Pharmaceuticals is ranked in 5th place for NPS while Boehringer Ingelheim is 1st, and Cytokinetics is 2nd.
Brand at a Glance
87%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Hikma Pharmaceuticals Ranking
- #3 / 4 of its competitors
Hikma Pharmaceuticals NPS
Hikma Pharmaceuticals's Net Promoter Score (NPS) is a -11 with 41% Promoters, 7% Passives, and 52% Detractors. Net Promoter Score tracks whether Hikma Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Hikma Pharmaceuticals Overall NPS
| 41% | Promoters |
|---|---|
| 7% | Passives |
| 52% | Detractors |
Hikma Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -25 | Jun 2023 | -25 |
Jul 2023 -24 | Jul 2023 | -24 |
Sep 2023 -28 | Sep 2023 | -28 |
Oct 2023 -32 | Oct 2023 | -32 |
Mar 2024 -19 | Mar 2024 | -19 |
Apr 2024 -15 | Apr 2024 | -15 |
May 2024 -9 | May 2024 | -9 |
Nov 2024 -5 | Nov 2024 | -5 |
Dec 2024 -4 | Dec 2024 | -4 |
Jan 2025 0 | Jan 2025 | 0 |
Apr 2025 -8 | Apr 2025 | -8 |
Feb 2026 -11 | Feb 2026 | -11 |
How Other Brands Compare
Hikma Pharmaceuticals is ranked third for NPS among its competitors. Boehringer Ingelheim and Pfizer come in first and second, with Horizon Therapeutics coming in at #4.
Hikma Pharmaceuticals |  Pfizer |  Boehringer Ingelheim |  Horizon Therapeutics | |
| Global Ranking | #- | #214 | #774 | #- |
| NPS | -11 | 1 | 31 | -30 |
| Valuation Updated every 24 hours for public companies | - | $191.43B | $13.92B | $22.73B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hikma Pharmaceuticals NPS by Gender
Male customers rated Hikma Pharmaceuticals's NPS 86 points higher than Female customers.
Male
-14
Hikma Pharmaceuticals's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
-100
Hikma Pharmaceuticals's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Hikma Pharmaceuticals NPS by Ethnicity
Hikma Pharmaceuticals's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hikma Pharmaceuticals NPS by Age
Hikma Pharmaceuticals's NPS was rated -34 points by customers ages 61-65 on Comparably.
Hikma Pharmaceuticals NPS by Usage
Hikma Pharmaceuticals's NPS was rated the highest by customers who have used Hikma Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Over 10 Years -60 | Over 10 Years | -60 |
Hikma Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Hikma Pharmaceuticals's NPS is rated right above Horizon Therapeutics, and is preceded by Sagent Pharmaceuticals.
| COMPANY | NPS Score | |
|---|---|---|
| Boehringer Ingelheim | 31 |
 | Cytokinetics | 20 |
 | STERIS | 9 |
| Pfizer | 1 |
 | Sagent Pharmaceuticals | N/A |
| Hikma Pharmaceuticals | -11 |
| Horizon Therapeutics | -30 |
 | Mylan | -42 |
 | BioScrip | -75 |
Hikma Pharmaceuticals Customer Reviews
Out of the 3 Hikma Pharmaceuticals customer reviews 1 was positive and 2 were constructive. Hikma Pharmaceuticals customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hikma Pharmaceuticals Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Hikma Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hikma Pharmaceuticals Customer Loyalty Score by Gender
Hikma Pharmaceuticals's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Hikma Pharmaceuticals Customer Loyalty Score by Ethnicity
Hikma Pharmaceuticals's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Hikma Pharmaceuticals Customer Loyalty Score by Age
Hikma Pharmaceuticals's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
Hikma Pharmaceuticals Customer Loyalty Score by Usage
Hikma Pharmaceuticals's Customer Loyalty score was rated 100% by customers who have used Hikma Pharmaceuticals's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hikma Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Hikma Pharmaceuticals's Customer Loyalty score is rated right above Cytokinetics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hikma Pharmaceuticals | 87% |
| Cytokinetics | 83% |
| Boehringer Ingelheim | 73% |
| STERIS | 72% |
| Pfizer | 65% |
| BioScrip | 62% |
| Mylan | 57% |
| Horizon Therapeutics | 54% |
| Sagent Pharmaceuticals | N/A |
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Hikma Pharmaceuticals Product Quality
3.1/5
Hikma Pharmaceuticals has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Hikma Pharmaceuticals Product Information
Hikma Pharmaceuticals’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://hikma.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into Hikma Pharmaceuticals Product Quality
Hikma Pharmaceuticals's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Hikma Pharmaceuticals Product Quality the Highest
Ranked Hikma Pharmaceuticals Product Quality the Lowest
Hikma Pharmaceuticals Product Quality Score by Gender
Male customers rated Hikma Pharmaceuticals's Product Quality score 1.5 stars higher than Female customers.
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Male
3/5
Female
1.5/5
Hikma Pharmaceuticals Product Quality Score by Ethnicity
Hikma Pharmaceuticals's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hikma Pharmaceuticals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hikma Pharmaceuticals Product Quality Score by Age
Hikma Pharmaceuticals's Product Quality score was rated 2.3 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.3 | 61-65 | 2.3 |
Hikma Pharmaceuticals Product Quality Score by Usage
Hikma Pharmaceuticals's Product Quality score was rated the highest by customers who have used Hikma Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Hikma Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Hikma Pharmaceuticals's Product Quality score is rated right above BioScrip, and is preceded by Pfizer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cytokinetics | 4/5 |
| Boehringer Ingelheim | 3.8/5 |
| STERIS | 3.6/5 |
| Horizon Therapeutics | 3.6/5 |
| Pfizer | 3.2/5 |
| Hikma Pharmaceuticals | 3.1/5 |
| BioScrip | 2.8/5 |
| Mylan | 2.5/5 |
| Sagent Pharmaceuticals | N/A |
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Hikma Pharmaceuticals Pricing
Hikma Pharmaceuticals ROI & Value For Money
2.9/5
Hikma Pharmaceuticals has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Hikma Pharmaceuticals ROI
Hikma Pharmaceuticals's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Hikma Pharmaceuticals ROI the Highest
Ranked Hikma Pharmaceuticals ROI the Lowest
Hikma Pharmaceuticals ROI Score by Gender
Male customers rated Hikma Pharmaceuticals's ROI score 1 stars higher than Female customers.
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Male
2.5/5
Female
1.5/5
Hikma Pharmaceuticals ROI Score by Ethnicity
Hikma Pharmaceuticals's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hikma Pharmaceuticals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hikma Pharmaceuticals ROI Score by Age
Hikma Pharmaceuticals's ROI score was rated 1.8 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hikma Pharmaceuticals.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.8 | 61-65 | 1.8 |
Hikma Pharmaceuticals ROI Score by Usage
Hikma Pharmaceuticals's ROI score was rated the highest by customers who have used Hikma Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Hikma Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Hikma Pharmaceuticals's ROI score is rated right above BioScrip, and is preceded by Mylan.
| COMPANY | Pricing Score | |
|---|---|---|
| Boehringer Ingelheim | 3.8/5 |
| STERIS | 3.8/5 |
| Cytokinetics | 3.4/5 |
| Pfizer | 3.1/5 |
| Horizon Therapeutics | 3/5 |
| Mylan | 3/5 |
| Hikma Pharmaceuticals | 2.9/5 |
| BioScrip | 2.6/5 |
| Sagent Pharmaceuticals | N/A |
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Hikma Pharmaceuticals Customer Satisfaction (CSAT)
Hikma Pharmaceuticals Customer Satisfaction (CSAT) Score
60 / 100
Hikma Pharmaceuticals has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hikma Pharmaceuticals Customer Satisfaction
Hikma Pharmaceuticals's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Hikma Pharmaceuticals's products/services for Over 10 Years.
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Ranked Hikma Pharmaceuticals Customer Satisfaction the Highest
Ranked Hikma Pharmaceuticals Customer Satisfaction the Lowest
Hikma Pharmaceuticals Customer Satisfaction Score by Gender
Male customers rated Hikma Pharmaceuticals's Customer Satisfaction score 0 points higher than Female customers.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Hikma Pharmaceuticals Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hikma Pharmaceuticals' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Hikma Pharmaceuticals Customer Satisfaction Score by Usage
Hikma Pharmaceuticals's Customer Satisfaction score was rated 0 points by customers who have used Hikma Pharmaceuticals's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Hikma Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Hikma Pharmaceuticals's Customer Satisfaction score is rated right above Pfizer, and is preceded by Boehringer Ingelheim.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cytokinetics | 100% |
| STERIS | 77% |
| Horizon Therapeutics | 76% |
| Boehringer Ingelheim | 61% |
| Hikma Pharmaceuticals | 60% |
| Pfizer | 58% |
| Mylan | 50% |
| BioScrip | 10% |
| Sagent Pharmaceuticals | 0% |
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Hikma Pharmaceuticals Customer Service
3.1/5
Hikma Pharmaceuticals has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Hikma Pharmaceuticals's Customer Service
Address
London, MN
Website
http://hikma.com
Phone Number
+962 6 580 2900
Quick Insights into Hikma Pharmaceuticals Customer Service
Hikma Pharmaceuticals's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Hikma Pharmaceuticals's products/services for Over 10 Years.
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Ranked Hikma Pharmaceuticals Customer Service the Highest
Ranked Hikma Pharmaceuticals Customer Service the Lowest
Hikma Pharmaceuticals Customer Service Score by Gender
Male customers rated Hikma Pharmaceuticals's Customer Service score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Hikma Pharmaceuticals Customer Service Score by Ethnicity
Hikma Pharmaceuticals's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hikma Pharmaceuticals.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hikma Pharmaceuticals Customer Service Score by Age
Hikma Pharmaceuticals's Customer Service score was rated 1.8 stars by customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.8 | 61-65 | 1.8 |
Hikma Pharmaceuticals Customer Service Score by Usage
Hikma Pharmaceuticals's Customer Service score was rated 1.5 stars by customers who have used Hikma Pharmaceuticals's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Hikma Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Hikma Pharmaceuticals's Customer Service score is rated right above Mylan, and is preceded by Pfizer.
| COMPANY | Customer Service Score | |
|---|---|---|
| Boehringer Ingelheim | 4/5 |
| Cytokinetics | 3.7/5 |
| STERIS | 3.6/5 |
| Horizon Therapeutics | 3.2/5 |
| Pfizer | 3.1/5 |
| Hikma Pharmaceuticals | 3.1/5 |
| Mylan | 2.9/5 |
| BioScrip | 1.8/5 |
| Sagent Pharmaceuticals | N/A |
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Hikma Pharmaceuticals as an Employer
2.8/5
Hikma Pharmaceuticals has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Hikma Pharmaceuticals
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hikma Pharmaceuticals scored a -11 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Hikma Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Hikma Pharmaceuticals employees would recommend working at Hikma Pharmaceuticals to a friend.
Net Promoter Score
-11
NPS Score
| 41% | Promoters |
|---|---|
| 7% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 44% | Promoters |
|---|---|
| 13% | Passive |
| 43% | Detractors |
