-10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hinge
Marketing or Exec? Claim Your Free Account
About Hinge's Brand
Hinge is a social discovery network helping users meet new people through friends. Among its major competitors, Hinge is ranked in 2nd place for NPS while Bumble is 1st, and Tinder is 3rd. Overall, Hinge has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
50%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Hinge Ranking
- #2 / 4 of its competitors
Hinge NPS
Hinge's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether Hinge's customers would recommend using the product based on a scale of -100 to 100.
Hinge Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
Hinge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 50 | Jan 2023 | 50 |
Mar 2023 20 | Mar 2023 | 20 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 15 | Nov 2023 | 15 |
Apr 2024 11 | Apr 2024 | 11 |
Mar 2025 0 | Mar 2025 | 0 |
Aug 2025 -9 | Aug 2025 | -9 |
How Other Brands Compare
Hinge is ranked second for NPS among its competitors. Bumble and Tinder come in first and third, with eharmony coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hinge Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of Hinge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hinge Customer Loyalty vs. Competitors
Compared to its competitors, Hinge's Customer Loyalty score is rated right above eharmony, and is preceded by Zoosk.
Unlock Hinge Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hinge Customer Loyalty vs. Competitors data and gain insights into your customers today.
Hinge Product Quality
3/5
Hinge has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hinge's overall Product Quality score rated by its users and customers.
Hinge Product Information
Hinge’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://hinge.co
- Company Size
- 11-50 Employees
Industry
Telecommunications
Hinge Product Quality vs. Competitors
Compared to its competitors, Hinge's Product Quality score is rated right above Tinder, and is preceded by SCRUFF.
Unlock Hinge Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hinge Product Quality vs. Competitors data and gain insights into your customers today.
Hinge Pricing
Hinge ROI & Value For Money
2.8/5
Hinge has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hinge's overall ROI score rated by its users and customers.
Hinge Pricing vs. Competitors
Compared to its competitors, Hinge's ROI score is rated right above Zoosk, and is preceded by SCRUFF.
Unlock Hinge ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hinge ROI vs. Competitors data and gain insights into your customers today.
Hinge Customer Satisfaction (CSAT)
Hinge Customer Satisfaction (CSAT) Score
50 / 100
Hinge has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hinge Customer Satisfaction vs. Competitors
Compared to its competitors, Hinge's Customer Satisfaction score is rated right above Tinder, and is preceded by Bumble.
Unlock Hinge Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hinge Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Hinge Customer Service
3.1/5
Hinge has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hinge's overall Customer Service score rated by its users and customers.
About Hinge's Customer Service
Address
508 LaGuardia Place, New York City, NY 10012
Website
http://hinge.co
Phone Number
9177740193
Hinge Customer Service vs. Competitors
Compared to its competitors, Hinge's Customer Service score is rated right above SCRUFF, and is preceded by Bumble.
Unlock Hinge Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hinge Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Hinge scored a -10 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hinge would recommend the brand to a friend. ENPS measures how likely Hinge employees would recommend working at Hinge to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
