12
NPS
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Hired
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About Hired's Brand
Hired is a career marketplace for the world's knowledge workers. Among its major competitors, Hired is ranked in 3rd place for NPS while The Muse is 1st, and Toptal is 2nd.Their current valuation is $400.00M
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
Hired Ranking
- #3 / 4 of its competitors
Hired NPS
Hired's Net Promoter Score (NPS) is a 12 with 49% Promoters, 14% Passives, and 37% Detractors. Net Promoter Score tracks whether Hired's customers would recommend using the product based on a scale of -100 to 100.
Hired Overall NPS
| 49% | Promoters |
|---|---|
| 14% | Passives |
| 37% | Detractors |
Hired NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 10 | Aug 2020 | 10 |
Aug 2022 12 | Aug 2022 | 12 |
How Other Brands Compare
Hired is ranked third for NPS among its competitors. The Muse and Toptal come in first and second, with ZipRecruiter coming in at #4. Among those competitors, it is the lowest valued company behind ZipRecruiter.
Hired |  ZipRecruiter |  Toptal |  The Muse | |
| Global Ranking | #- | #526 | #550 | #- |
| NPS | 12 | 5 | 15 | 80 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $400.00M | $950.00M | - | $85.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hired NPS by Usage
Hired's NPS was rated the highest by customers who have used Hired's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
1 to 2 Years 13 | 1 to 2 Years | 13 |
2 to 5 Years 16 | 2 to 5 Years | 16 |
5 to 10 Years 30 | 5 to 10 Years | 30 |
Hired NPS vs. Competitors
Compared to its competitors, Hired's NPS is rated right above ZipRecruiter, and is preceded by Toptal.
| COMPANY | NPS Score | |
|---|---|---|
| The Muse | 80 |
| Toptal | 15 |
| Hired | 12 |
| ZipRecruiter | 5 |
 | untapt | N/A |
 | Glassdoor | -4 |
 | Work Market | -14 |
 | Jobs2Careers | -100 |
 | Aasaanjobs | -100 |
Hired Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hired users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hired Customer Loyalty vs. Competitors
Compared to its competitors, Hired's Customer Loyalty score is rated right above ZipRecruiter.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hired | 100% |
| ZipRecruiter | 74% |
| The Muse | 73% |
| Toptal | 72% |
| Glassdoor | 72% |
| Jobs2Careers | 68% |
| Work Market | 65% |
| Aasaanjobs | 10% |
| untapt | N/A |
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Hired Product Quality
4.2/5
Hired has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Hired Product Information
Hired serves markets in the United States. Hired supports Web devices and offers products for small, medium, and large sized businesses.
Hired’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Hired's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Hired the lowest at 3.8.
- Website
- https://hired.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Small Business Services
Languages Supported
English
Product Type
Recruitment Software
Recruiting Agency Software
Job Board Software
Quick Insights into Hired Product Quality
Hired's Product Quality score was rated highest by customers who have used Hired's products/services for 1 to 2 Years, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Hired Product Quality the Highest
Ranked Hired Product Quality the Lowest
Hired Product Quality Score by Usage
Hired's Product Quality score was rated the highest by customers who have used Hired's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Hired Product Quality Score by Industry
Hired's Product Quality score was rated the highest by Education industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Hired Product Quality vs. Competitors
Compared to its competitors, Hired's Product Quality score is rated right above Toptal.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hired | 4.2/5 |
| Toptal | 3.9/5 |
| The Muse | 3.8/5 |
| ZipRecruiter | 3.5/5 |
| Glassdoor | 3.4/5 |
| Work Market | 2.7/5 |
| Aasaanjobs | 2.2/5 |
| Jobs2Careers | 2/5 |
| untapt | N/A |
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Hired Pricing
Hired ROI & Value For Money
3.8/5
Hired has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Hired Pricing Plans
Hired has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Hired.
Who Uses Hired?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Hired ROI
Hired's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Hired ROI the Highest
Ranked Hired ROI the Lowest
Hired ROI Score by Industry
Hired's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Hired Pricing vs. Competitors
Compared to its competitors, Hired's ROI score is rated right above The Muse, and is preceded by Toptal.
| COMPANY | Pricing Score | |
|---|---|---|
| Toptal | 3.9/5 |
| Hired | 3.8/5 |
| The Muse | 3.7/5 |
| ZipRecruiter | 3.4/5 |
| Glassdoor | 3.1/5 |
| Work Market | 2.6/5 |
| Jobs2Careers | 2.2/5 |
| Aasaanjobs | 1.5/5 |
| untapt | N/A |
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Hired Customer Satisfaction (CSAT)
Hired Customer Satisfaction (CSAT) Score
100 / 100
Hired has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hired Customer Satisfaction vs. Competitors
Compared to its competitors, Hired's Customer Satisfaction score is rated right above Toptal, and is preceded by The Muse.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Muse | 100% |
| Hired | 100% |
| Toptal | 78% |
| Glassdoor | 59% |
| Aasaanjobs | 50% |
| ZipRecruiter | 47% |
| Work Market | 33% |
| Jobs2Careers | 0% |
| untapt | 0% |
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Hired Customer Service
5/5
Hired has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Hired's Customer Service
Address
1455 Market St, San Francisco, CA 94103
Website
https://hired.com/
Hired's Social Links
Hired Customer Service vs. Competitors
Compared to its competitors, Hired's Customer Service score is rated right above Toptal.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hired | 5/5 |
| Toptal | 3.8/5 |
| The Muse | 3.6/5 |
| Glassdoor | 3.1/5 |
| ZipRecruiter | 2.8/5 |
| Work Market | 2.5/5 |
| Jobs2Careers | 1.9/5 |
| Aasaanjobs | 1.5/5 |
| untapt | N/A |
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Hired as an Employer
4.1/5
Hired has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Hired scored a 12 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Hired would recommend the brand to a friend. ENPS measures how likely Hired employees would recommend working at Hired to a friend.
Net Promoter Score
12
NPS Score
| 49% | Promoters |
|---|---|
| 14% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 20% | Promoters |
|---|---|
| 33% | Passive |
| 47% | Detractors |
