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NPS
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Hobsons
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About Hobsons' Brand
Hobsons helps students discover best-fit education opportunities that connect learning to life. Among its major competitors, Hobsons is ranked in 6th place for NPS while InsideTrack is 1st, and EverTrue is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Hobsons Ranking
- #3 / 4 of its competitors
Hobsons NPS
Hobsons's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Hobsons's customers would recommend using the product based on a scale of -100 to 100.
Hobsons Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Hobsons NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
How Other Brands Compare
Hobsons is ranked third for NPS among its competitors. Instructure and Chegg come in first and second, with Ellucian coming in at #4.
Hobsons |  Chegg |  Instructure |  Ellucian | |
| Global Ranking | #- | #544 | #- | #- |
| NPS | 0 | 6 | 21 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.07B | $3.54B | $983.75M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hobsons NPS vs. Competitors
Compared to its competitors, Hobsons's NPS is rated right above Career Cruising, and is preceded by Keypath Education.
| COMPANY | NPS Score | |
|---|---|---|
 | InsideTrack | 100 |
 | EverTrue | 56 |
| Instructure | 21 |
| Chegg | 6 |
 | Keypath Education | 0 |
| Hobsons | 0 |
 | Career Cruising | N/A |
| Ellucian | -1 |
 | ACT | -46 |
Hobsons Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hobsons users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hobsons Customer Loyalty vs. Competitors
Compared to its competitors, Hobsons's Customer Loyalty score is rated right above Ellucian, and is preceded by InsideTrack.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| InsideTrack | 100% |
| Hobsons | 100% |
| Ellucian | 79% |
| EverTrue | 76% |
| Chegg | 76% |
| Instructure | 73% |
| Keypath Education | 73% |
| ACT | 43% |
| Career Cruising | N/A |
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Hobsons Product Quality
2.2/5
Hobsons has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Hobsons Product Information
Hobsons’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.hobsons.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Education
SaaS
Hobsons Product Quality vs. Competitors
Compared to its competitors, Hobsons's Product Quality score is rated right above ACT, and is preceded by Keypath Education.
| COMPANY | Product Quality Score | |
|---|---|---|
| EverTrue | 4/5 |
| InsideTrack | 4/5 |
| Ellucian | 3.8/5 |
| Instructure | 3.5/5 |
| Chegg | 3.4/5 |
| Keypath Education | 3.3/5 |
| Hobsons | 2.2/5 |
| ACT | 2/5 |
| Career Cruising | N/A |
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Hobsons Pricing
Hobsons ROI & Value For Money
5/5
Hobsons has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Hobsons Pricing vs. Competitors
Compared to its competitors, Hobsons's ROI score is rated right above EverTrue, and is preceded by InsideTrack.
| COMPANY | Pricing Score | |
|---|---|---|
| InsideTrack | 5/5 |
| Hobsons | 5/5 |
| EverTrue | 3.7/5 |
| Ellucian | 3.7/5 |
| Instructure | 3.6/5 |
| Chegg | 3.2/5 |
| Keypath Education | 2.9/5 |
| ACT | 2.2/5 |
| Career Cruising | N/A |
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Hobsons Customer Service
4.5/5
Hobsons has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Hobsons's Customer Service
Address
50 E-Business Way, Ste 300, Cincinnati, OH 45241
Website
http://www.hobsons.com
Phone Number
5138915444
Hobsons's Social Links
Hobsons Customer Service vs. Competitors
Compared to its competitors, Hobsons's Customer Service score is rated right above EverTrue, and is preceded by InsideTrack.
| COMPANY | Customer Service Score | |
|---|---|---|
| InsideTrack | 5/5 |
| Hobsons | 4.5/5 |
| EverTrue | 4/5 |
| Instructure | 3.9/5 |
| Ellucian | 3.6/5 |
| Chegg | 3.1/5 |
| Keypath Education | 2.9/5 |
| ACT | 1.7/5 |
| Career Cruising | N/A |
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Hobsons as an Employer
3.8/5
Hobsons has a 3.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Hobsons scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Hobsons would recommend the brand to a friend. ENPS measures how likely Hobsons employees would recommend working at Hobsons to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
