30
NPS
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Huntington Ingalls Industries
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About Huntington Ingalls Industries' Brand
Huntington Ingalls Industries, Inc. (HII) owns and operates two segments: Ingalls Shipbuilding and Newport News Shipbuilding. Among its major competitors, Huntington Ingalls Industries is ranked in 2nd place for NPS while Electric Boat's is 1st, and General Dynamics is 3rd.Their current market cap is $7.34B
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Huntington Ingalls Industries Ranking
- #1 / 4 of its competitors
Huntington Ingalls Industries NPS
Huntington Ingalls Industries's Net Promoter Score (NPS) is a 30 with 59% Promoters, 12% Passives, and 29% Detractors. Net Promoter Score tracks whether Huntington Ingalls Industries's customers would recommend using the product based on a scale of -100 to 100.
Huntington Ingalls Industries Overall NPS
| 59% | Promoters |
|---|---|
| 12% | Passives |
| 29% | Detractors |
Huntington Ingalls Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Sep 2021 20 | Sep 2021 | 20 |
Nov 2021 33 | Nov 2021 | 33 |
Jul 2022 43 | Jul 2022 | 43 |
Dec 2022 25 | Dec 2022 | 25 |
Feb 2023 22 | Feb 2023 | 22 |
May 2023 30 | May 2023 | 30 |
Jul 2023 27 | Jul 2023 | 27 |
Sep 2023 22 | Sep 2023 | 22 |
Jan 2024 29 | Jan 2024 | 29 |
Aug 2024 25 | Aug 2024 | 25 |
Dec 2024 28 | Dec 2024 | 28 |
How Other Brands Compare
Huntington Ingalls Industries is ranked first for NPS among its competitors. BAE Systems and Northrop Grumman Corporation come in second and third, with Raytheon Technologies coming in at #4. Among those competitors, it is the lowest valued company behind BAE Systems.
Huntington Ingalls Industries |  Northrop Grumman Corporation |  BAE Systems |  Raytheon Technologies | |
| Global Ranking | #- | #177 | #540 | #635 |
| NPS | 30 | 16 | 17 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $7.34B | $54.60B | $126.78B | $32.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Huntington Ingalls Industries NPS by Ethnicity
Huntington Ingalls Industries's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Huntington Ingalls Industries NPS vs. Competitors
Compared to its competitors, Huntington Ingalls Industries's NPS is rated right above General Dynamics, and is preceded by Electric Boat's.
Huntington Ingalls Industries Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Huntington Ingalls Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Huntington Ingalls Industries Customer Loyalty Score by Ethnicity
Huntington Ingalls Industries's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Huntington Ingalls Industries Customer Loyalty vs. Competitors
Compared to its competitors, Huntington Ingalls Industries's Customer Loyalty score is rated right above General Dynamics, and is preceded by Electric Boat's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Electric Boat's | 84% |
| Huntington Ingalls Industries | 81% |
 | General Dynamics | 75% |
| Raytheon Technologies | 74% |
| BAE Systems | 72% |
| Northrop Grumman Corporation | 66% |
 | Continental Maritime Of San Diego | N/A |
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Huntington Ingalls Industries Product Quality
3.7/5
Huntington Ingalls Industries has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Huntington Ingalls Industries Product Information
Huntington Ingalls Industries’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://huntingtoningalls.com
- Company Size
- 10,000+ Employees
Industry
Tech
Government & Legal
Manufacturing
Quick Insights into Huntington Ingalls Industries Product Quality
Huntington Ingalls Industries's Product Quality score was rated highest by Caucasian customers.
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Ranked Huntington Ingalls Industries Product Quality the Highest
Huntington Ingalls Industries Product Quality Score by Ethnicity
Huntington Ingalls Industries's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Huntington Ingalls Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Huntington Ingalls Industries Product Quality vs. Competitors
Compared to its competitors, Huntington Ingalls Industries's Product Quality score is rated right above Raytheon Technologies, and is preceded by Electric Boat's.
| COMPANY | Product Quality Score | |
|---|---|---|
| General Dynamics | 4/5 |
| BAE Systems | 3.8/5 |
| Northrop Grumman Corporation | 3.8/5 |
| Electric Boat's | 3.7/5 |
| Huntington Ingalls Industries | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Continental Maritime Of San Diego | N/A |
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Huntington Ingalls Industries Pricing
Huntington Ingalls Industries ROI & Value For Money
3.6/5
Huntington Ingalls Industries has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Huntington Ingalls Industries ROI
Huntington Ingalls Industries's ROI score was rated highest by Caucasian customers.
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Ranked Huntington Ingalls Industries ROI the Highest
Huntington Ingalls Industries ROI Score by Ethnicity
Huntington Ingalls Industries's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Huntington Ingalls Industries.
0
1
2
3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Huntington Ingalls Industries Pricing vs. Competitors
Compared to its competitors, Huntington Ingalls Industries's ROI score is rated right above Raytheon Technologies, and is preceded by Northrop Grumman Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Electric Boat's | 4.5/5 |
| General Dynamics | 3.7/5 |
| BAE Systems | 3.7/5 |
| Northrop Grumman Corporation | 3.7/5 |
| Huntington Ingalls Industries | 3.6/5 |
| Raytheon Technologies | 3.6/5 |
| Continental Maritime Of San Diego | N/A |
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Huntington Ingalls Industries Customer Satisfaction (CSAT)
Huntington Ingalls Industries Customer Satisfaction (CSAT) Score
70 / 100
Huntington Ingalls Industries has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
50%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Huntington Ingalls Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Huntington Ingalls Industries's Customer Satisfaction score is rated right above Northrop Grumman Corporation, and is preceded by BAE Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| General Dynamics | 78% |
| BAE Systems | 71% |
| Huntington Ingalls Industries | 70% |
| Northrop Grumman Corporation | 66% |
| Electric Boat's | 62% |
| Raytheon Technologies | 60% |
| Continental Maritime Of San Diego | 0% |
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Huntington Ingalls Industries Customer Service
3.8/5
Huntington Ingalls Industries has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Huntington Ingalls Industries's Customer Service
Address
909-7, 7J2, 4101 WASHINGTON AVENUE, Newport News, VA
Website
http://huntingtoningalls.com
Phone Number
(757)380-2000
Quick Insights into Huntington Ingalls Industries Customer Service
Huntington Ingalls Industries's Customer Service score was rated highest by Caucasian customers.
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Ranked Huntington Ingalls Industries Customer Service the Highest
Huntington Ingalls Industries Customer Service Score by Ethnicity
Huntington Ingalls Industries's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Huntington Ingalls Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Huntington Ingalls Industries Customer Service vs. Competitors
Compared to its competitors, Huntington Ingalls Industries's Customer Service score is rated right above Northrop Grumman Corporation, and is preceded by General Dynamics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Electric Boat's | 4.4/5 |
| General Dynamics | 4/5 |
| Huntington Ingalls Industries | 3.8/5 |
| Northrop Grumman Corporation | 3.8/5 |
| BAE Systems | 3.7/5 |
| Raytheon Technologies | 3.5/5 |
| Continental Maritime Of San Diego | N/A |
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Huntington Ingalls Industries as an Employer
3.4/5
Huntington Ingalls Industries has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Huntington Ingalls Industries
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Huntington Ingalls Industries scored a 30 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Huntington Ingalls Industries would recommend the brand to a friend. ENPS measures how likely Huntington Ingalls Industries employees would recommend working at Huntington Ingalls Industries to a friend.
Net Promoter Score
30
NPS Score
| 59% | Promoters |
|---|---|
| 12% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 34% | Promoters |
|---|---|
| 19% | Passive |
| 47% | Detractors |
