49
NPS
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Imprivata
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About Imprivata's Brand
For over 20 years, we’ve been redefining how life- and mission-critical industries enable, control, and monitor digital identities to deliver fast access, improve security, and ensure compliance. Customer success is our DNA, which is why we’re trusted by the most prominent healthcare and enterprise organizations in 45 countries. Among its major competitors, Imprivata is ranked in 3rd place for NPS while Ping Identity is 1st, and Saviynt is 2nd. Overall, Imprivata has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Imprivata Ranking
- #1 / 4 of its competitors
Imprivata NPS
Imprivata's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Imprivata's customers would recommend using the product based on a scale of -100 to 100.
Imprivata Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Imprivata NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Mar 2021 33 | Mar 2021 | 33 |
May 2024 50 | May 2024 | 50 |
Jul 2024 60 | Jul 2024 | 60 |
Oct 2024 49 | Oct 2024 | 49 |
How Other Brands Compare
Imprivata is ranked first for NPS among its competitors. Cisco and Okta come in second and third, with CyberArk coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Imprivata NPS vs. Competitors
Compared to its competitors, Imprivata's NPS is rated right above Cisco, and is preceded by Saviynt.
| COMPANY | NPS Score | |
|---|---|---|
 | Ping Identity | 62 |
 | Saviynt | 50 |
| Imprivata | 49 |
 | Cisco | 36 |
 | Okta | 30 |
 | CyberArk | 19 |
 | BeyondTrust | 14 |
Imprivata Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Imprivata users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Imprivata Customer Loyalty vs. Competitors
Compared to its competitors, Imprivata's Customer Loyalty score is rated right above Ping Identity.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Imprivata | 100% |
| Ping Identity | 89% |
| Cisco | 81% |
| CyberArk | 76% |
| Saviynt | 73% |
| BeyondTrust | 71% |
| Okta | 66% |
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Imprivata Product Quality
4.2/5
Imprivata has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Imprivata Product Information
Imprivata’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.imprivata.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Healthcare
Imprivata Product Quality vs. Competitors
Compared to its competitors, Imprivata's Product Quality score is rated right above BeyondTrust, and is preceded by Ping Identity.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ping Identity | 4.5/5 |
| Imprivata | 4.2/5 |
| BeyondTrust | 4.2/5 |
| Cisco | 4.1/5 |
| CyberArk | 4/5 |
| Okta | 4/5 |
| Saviynt | 3.5/5 |
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Imprivata Pricing
Imprivata ROI & Value For Money
3.6/5
Imprivata has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Imprivata Pricing vs. Competitors
Compared to its competitors, Imprivata's ROI score is rated right above Saviynt, and is preceded by Okta.
| COMPANY | Pricing Score | |
|---|---|---|
| Ping Identity | 4.3/5 |
| BeyondTrust | 4.1/5 |
| Cisco | 4/5 |
| CyberArk | 3.8/5 |
| Okta | 3.7/5 |
| Imprivata | 3.6/5 |
| Saviynt | 3.4/5 |
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Imprivata Customer Satisfaction (CSAT)
Imprivata Customer Satisfaction (CSAT) Score
100 / 100
Imprivata has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Imprivata Customer Satisfaction vs. Competitors
Compared to its competitors, Imprivata's Customer Satisfaction score is rated right above Ping Identity.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Imprivata | 100% |
| Ping Identity | 93% |
| CyberArk | 79% |
| Cisco | 77% |
| Okta | 70% |
| Saviynt | 67% |
| BeyondTrust | 67% |
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Imprivata Customer Service
3.5/5
Imprivata has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Imprivata's Customer Service
Address
480 Totten Pond Road, 20 City Point, Waltham, MA 02451
Website
http://www.imprivata.com
Phone Number
781-674-2700
Imprivata's Social Links
Imprivata Customer Service vs. Competitors
Compared to its competitors, Imprivata's Customer Service score is rated right below Okta.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ping Identity | 4.4/5 |
| Cisco | 4.1/5 |
| CyberArk | 3.8/5 |
| BeyondTrust | 3.7/5 |
| Saviynt | 3.6/5 |
| Okta | 3.6/5 |
| Imprivata | 3.5/5 |
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Imprivata as an Employer
4.7/5
Imprivata has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Imprivata scored a 49 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Imprivata would recommend the brand to a friend. ENPS measures how likely Imprivata employees would recommend working at Imprivata to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 65% | Promoters |
|---|---|
| 24% | Passive |
| 11% | Detractors |
