-5
NPS
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Infinite Computer Solutions
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About Infinite Computer Solutions' Brand
In a world that is more interconnected than ever before, businesses and consumers expect organizations to adapt to the way they live and work today. Digital transformation isn’t enough – it needs to translate into business transformation. Experience the power of seamless digital and business transformation with Infinite —a global leader empowering businesses to thrive in the digital age. Anchored with powerful AI orchestration and agentic AI, Infinite’s portfolio of solutions in technology modernization, platform engineering, and digital engineering services delivers true business value. With the scale of over 23,000 talented professionals across 20+ global locations, we proudly serve hundreds of clients, across all industries, delivering innovative, customer-focused solutions. At Infinite, we go beyond technology. We collaborate deeply with our clients, delivering tailored solutions that optimize, modernize, and scale their operations. Discover how we can transform your business. Among its major competitors, Infinite Computer Solutions is ranked in 8th place for NPS while Persistent Systems is 1st, and Mindtree is 2nd.
Brand at a Glance
66%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Infinite Computer Solutions Ranking
- #4 / 4 of its competitors
Infinite Computer Solutions NPS
Infinite Computer Solutions's Net Promoter Score (NPS) is a -5 with 43% Promoters, 9% Passives, and 48% Detractors. Net Promoter Score tracks whether Infinite Computer Solutions's customers would recommend using the product based on a scale of -100 to 100.
Infinite Computer Solutions Overall NPS
| 43% | Promoters |
|---|---|
| 9% | Passives |
| 48% | Detractors |
Infinite Computer Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -13 | Oct 2023 | -13 |
Jan 2024 -20 | Jan 2024 | -20 |
Mar 2024 -17 | Mar 2024 | -17 |
Apr 2024 -24 | Apr 2024 | -24 |
May 2024 -6 | May 2024 | -6 |
Jul 2024 -1 | Jul 2024 | -1 |
Dec 2024 6 | Dec 2024 | 6 |
Jan 2025 12 | Jan 2025 | 12 |
Feb 2025 10 | Feb 2025 | 10 |
Aug 2025 4 | Aug 2025 | 4 |
Oct 2025 0 | Oct 2025 | 0 |
Nov 2025 -5 | Nov 2025 | -5 |
How Other Brands Compare
Infinite Computer Solutions is ranked #4 for NPS among its competitors. TCS (Tata Consultancy Services) and Genpact come in first and second, with Cognizant Technology Solutions coming in at third.
Infinite Computer Solutions |  Cognizant Technology Solutions |  Genpact |  TCS (Tata Consultancy Services) | |
| Global Ranking | #- | #423 | #- | #- |
| NPS | -5 | 5 | 12 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $26.75B | $8.01B | $881.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infinite Computer Solutions NPS by Gender
Male customers rated Infinite Computer Solutions's NPS 67 points higher than Female customers.
Male
0
Infinite Computer Solutions's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-67
Infinite Computer Solutions's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Infinite Computer Solutions NPS by Ethnicity
Infinite Computer Solutions's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Other -75 | Other | -75 |
Infinite Computer Solutions NPS by Age
Infinite Computer Solutions's NPS was rated 34 points by customers ages 51-55 on Comparably.
Infinite Computer Solutions NPS by Usage
Infinite Computer Solutions's NPS was rated the highest by customers who have used Infinite Computer Solutions's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Infinite Computer Solutions NPS vs. Competitors
Compared to its competitors, Infinite Computer Solutions's NPS is rated right below HCLTech.
Infinite Computer Solutions Customer Reviews
Out of the 2 Infinite Computer Solutions customer reviews 1 was positive and 1 was constructive. Infinite Computer Solutions customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Infinite Computer Solutions Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Infinite Computer Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Infinite Computer Solutions Customer Loyalty Score by Gender
Male customers rated Infinite Computer Solutions's Customer Loyalty score 15% higher than Female customers.
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Male
85%
Yes
Female
70%
Yes
Infinite Computer Solutions Customer Loyalty Score by Ethnicity
Infinite Computer Solutions's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Infinite Computer Solutions.
70
out of 100
African American/Black
78
out of 100
Other
Infinite Computer Solutions Customer Loyalty Score by Age
Infinite Computer Solutions's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
Infinite Computer Solutions Customer Loyalty Score by Usage
Infinite Computer Solutions's Customer Loyalty score was rated 70% by customers who have used Infinite Computer Solutions's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Infinite Computer Solutions Customer Loyalty Score by Industry
Infinite Computer Solutions's Customer Loyalty score was rated 82% by Tech industry customers.
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Infinite Computer Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Infinite Computer Solutions's Customer Loyalty score is rated right below HCLTech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Persistent Systems | 90% |
 | Mindtree | 88% |
| TCS (Tata Consultancy Services) | 83% |
 | Hexaware Technologies | 83% |
| Cognizant Technology Solutions | 82% |
| Genpact | 80% |
 | HCLTech | 78% |
| Infinite Computer Solutions | 66% |
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Infinite Computer Solutions Product Quality
2.8/5
Infinite Computer Solutions has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Infinite Computer Solutions Product Information
Infinite Computer Solutions’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Infinite Computer Solutions's product the highest.
- Website
- http://www.infinite.com/
- Company Size
- 10,000+ Employees
Industry
Information Services
Tech
Healthcare
Insurance
Quick Insights into Infinite Computer Solutions Product Quality
Infinite Computer Solutions's Product Quality score was rated highest by customers ages 51-55, and rated lowest by Other customers.
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Ranked Infinite Computer Solutions Product Quality the Highest
Ranked Infinite Computer Solutions Product Quality the Lowest
Infinite Computer Solutions Product Quality Score by Gender
Male customers rated Infinite Computer Solutions's Product Quality score 1.1 stars higher than Female customers.
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Male
3.1/5
Female
2/5
Infinite Computer Solutions Product Quality Score by Ethnicity
Infinite Computer Solutions's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.6 | Other | 1.6 |
Infinite Computer Solutions Product Quality Score by Age
Infinite Computer Solutions's Product Quality score was rated 3.8 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.8 | 51-55 | 3.8 |
Infinite Computer Solutions Product Quality Score by Usage
Infinite Computer Solutions's Product Quality score was rated the highest by customers who have used Infinite Computer Solutions's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Infinite Computer Solutions Product Quality Score by Industry
Infinite Computer Solutions's Product Quality score was rated 2.7 stars by Tech industry customers.
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Infinite Computer Solutions Product Quality vs. Competitors
Compared to its competitors, Infinite Computer Solutions's Product Quality score is rated right below Cognizant Technology Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| Persistent Systems | 4/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Mindtree | 3.8/5 |
| HCLTech | 3.7/5 |
| Hexaware Technologies | 3.5/5 |
| Genpact | 3.4/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Infinite Computer Solutions | 2.8/5 |
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Infinite Computer Solutions Pricing
Infinite Computer Solutions ROI & Value For Money
2.9/5
Infinite Computer Solutions has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Infinite Computer Solutions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Infinite Computer Solutions ROI
Infinite Computer Solutions's ROI score was rated highest by customers who have used Infinite Computer Solutions's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Infinite Computer Solutions ROI the Highest
Ranked Infinite Computer Solutions ROI the Lowest
Infinite Computer Solutions ROI Score by Gender
Male customers rated Infinite Computer Solutions's ROI score 1 stars higher than Female customers.
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Male
2.6/5
Female
1.6/5
Infinite Computer Solutions ROI Score by Ethnicity
Infinite Computer Solutions's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
Infinite Computer Solutions ROI Score by Age
Infinite Computer Solutions's ROI score was rated 3.3 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.3 | 51-55 | 3.3 |
Infinite Computer Solutions ROI Score by Usage
Infinite Computer Solutions's ROI score was rated the highest by customers who have used Infinite Computer Solutions's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Infinite Computer Solutions ROI Score by Industry
Infinite Computer Solutions's ROI score was rated 2.3 stars by Tech industry customers.
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Infinite Computer Solutions Pricing vs. Competitors
Compared to its competitors, Infinite Computer Solutions's ROI score is rated right below Genpact.
| COMPANY | Pricing Score | |
|---|---|---|
| Persistent Systems | 4/5 |
| Mindtree | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Hexaware Technologies | 3.6/5 |
| HCLTech | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Genpact | 3.4/5 |
| Infinite Computer Solutions | 2.9/5 |
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Infinite Computer Solutions Customer Satisfaction (CSAT)
Infinite Computer Solutions Customer Satisfaction (CSAT) Score
53 / 100
Infinite Computer Solutions has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
37%
Satisfied
16%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Infinite Computer Solutions Customer Satisfaction
Infinite Computer Solutions's Customer Satisfaction score was rated highest by customers who have used Infinite Computer Solutions's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Infinite Computer Solutions Customer Satisfaction the Highest
Ranked Infinite Computer Solutions Customer Satisfaction the Lowest
Infinite Computer Solutions Customer Satisfaction Score by Gender
Male customers rated Infinite Computer Solutions's Customer Satisfaction score 16 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Infinite Computer Solutions Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Infinite Computer Solutions' Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to Other
Infinite Computer Solutions' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Infinite Computer Solutions Customer Satisfaction Score by Age
Infinite Computer Solutions's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
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0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
Infinite Computer Solutions Customer Satisfaction Score by Usage
Infinite Computer Solutions's Customer Satisfaction score was rated the highest by customers who have used Infinite Computer Solutions's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Infinite Computer Solutions Customer Satisfaction Score by Industry
Infinite Computer Solutions's Customer Satisfaction score was rated 40 points by Tech industry customers.
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"title": "Infinite Computer Solutions Customer Satisfaction Score by Industry",
"text": "Infinite Computer Solutions's Customer Satisfaction score was rated 40 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Infinite Computer Solutions's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
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}Infinite Computer Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Infinite Computer Solutions's Customer Satisfaction score is rated right below Genpact.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mindtree | 89% |
| Hexaware Technologies | 84% |
| Persistent Systems | 80% |
| TCS (Tata Consultancy Services) | 75% |
| HCLTech | 74% |
| Cognizant Technology Solutions | 64% |
| Genpact | 58% |
| Infinite Computer Solutions | 53% |
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Infinite Computer Solutions Customer Service
3/5
Infinite Computer Solutions has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Infinite Computer Solutions's Customer Service
Address
2600 Tower Oaks Blvd, Rockville, MD 20852
Website
http://www.infinite.com/
Infinite Computer Solutions's Social Links
Quick Insights into Infinite Computer Solutions Customer Service
Infinite Computer Solutions's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Other customers.
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Ranked Infinite Computer Solutions Customer Service the Highest
Ranked Infinite Computer Solutions Customer Service the Lowest
Infinite Computer Solutions Customer Service Score by Gender
Male customers rated Infinite Computer Solutions's Customer Service score 0.9 stars higher than Female customers.
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Male
2.7/5
Female
1.8/5
Infinite Computer Solutions Customer Service Score by Ethnicity
Infinite Computer Solutions's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
Infinite Computer Solutions Customer Service Score by Age
Infinite Computer Solutions's Customer Service score was rated 3.6 stars by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
Infinite Computer Solutions Customer Service Score by Usage
Infinite Computer Solutions's Customer Service score was rated the highest by customers who have used Infinite Computer Solutions's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Infinite Computer Solutions Customer Service Score by Industry
Infinite Computer Solutions's Customer Service score was rated 2.3 stars by Tech industry customers.
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Infinite Computer Solutions Customer Service vs. Competitors
Compared to its competitors, Infinite Computer Solutions's Customer Service score is rated right below Cognizant Technology Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| Persistent Systems | 4/5 |
| Hexaware Technologies | 3.9/5 |
| Mindtree | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| HCLTech | 3.7/5 |
| Genpact | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Infinite Computer Solutions | 3/5 |
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Infinite Computer Solutions as an Employer
4.7/5
Infinite Computer Solutions has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Infinite Computer Solutions
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Infinite Computer Solutions scored a -5 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Infinite Computer Solutions would recommend the brand to a friend. ENPS measures how likely Infinite Computer Solutions employees would recommend working at Infinite Computer Solutions to a friend.
Net Promoter Score
-5
NPS Score
| 43% | Promoters |
|---|---|
| 9% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
