-100
NPS
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InnovAccer
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About InnovAccer's Brand
The #1 Data Platform for Healthcare. Awarded 2022 Best in KLAS for Data & Analytics Platforms Among its major competitors, InnovAccer is ranked in 8th place for NPS while Alteryx is 1st, and Pentaho is 2nd.Their current valuation is $300.00M
Brand at a Glance
55%
Customer Loyalty
2.4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
InnovAccer Ranking
- #4 / 4 of its competitors
InnovAccer NPS
InnovAccer's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether InnovAccer's customers would recommend using the product based on a scale of -100 to 100.
InnovAccer Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
InnovAccer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
How Other Brands Compare
InnovAccer is ranked #4 for NPS among its competitors. Alteryx and Pentaho come in first and second, with Palantir Technologies coming in at third. Among those competitors, it is the lowest valued company behind Palantir Technologies.
InnovAccer |  Palantir Technologies |  Alteryx |  Pentaho | |
| Global Ranking | #- | #271 | #768 | #- |
| NPS | -100 | 31 | 60 | 58 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $300.00M | $20.40B | $6.62B | $11.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InnovAccer NPS vs. Competitors
Compared to its competitors, InnovAccer's NPS is rated right below eClinicalWorks.
| COMPANY | NPS Score | |
|---|---|---|
| Alteryx | 60 |
| Pentaho | 58 |
| Palantir Technologies | 31 |
 | Health Catalyst | 22 |
 | GoodData | 17 |
 | Allscripts Healthcare Solutions | 9 |
 | Attivio | N/A |
 | PicnicHealth | N/A |
 | eClinicalWorks | -34 |
| InnovAccer | -100 |
InnovAccer Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of InnovAccer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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InnovAccer Customer Loyalty vs. Competitors
Compared to its competitors, InnovAccer's Customer Loyalty score is rated right above Pentaho, and is preceded by eClinicalWorks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Health Catalyst | 87% |
| Alteryx | 83% |
| Palantir Technologies | 81% |
| GoodData | 72% |
| Allscripts Healthcare Solutions | 69% |
| eClinicalWorks | 63% |
| InnovAccer | 55% |
| Pentaho | N/A |
| Attivio | N/A |
| PicnicHealth | N/A |
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InnovAccer Product Quality
2.4/5
InnovAccer has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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InnovAccer Product Information
InnovAccer’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.innovaccer.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Healthcare
InnovAccer Product Quality vs. Competitors
Compared to its competitors, InnovAccer's Product Quality score is rated right above Attivio, and is preceded by eClinicalWorks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Alteryx | 4.4/5 |
| Health Catalyst | 4.3/5 |
| Palantir Technologies | 4.1/5 |
| Pentaho | 4/5 |
| GoodData | 3.8/5 |
| Allscripts Healthcare Solutions | 3.4/5 |
| eClinicalWorks | 2.5/5 |
| InnovAccer | 2.4/5 |
| Attivio | N/A |
| PicnicHealth | N/A |
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InnovAccer Pricing
InnovAccer ROI & Value For Money
1.5/5
InnovAccer has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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InnovAccer Pricing vs. Competitors
Compared to its competitors, InnovAccer's ROI score is rated right above Attivio, and is preceded by eClinicalWorks.
| COMPANY | Pricing Score | |
|---|---|---|
| Alteryx | 4.2/5 |
| Pentaho | 4.2/5 |
| Health Catalyst | 4/5 |
| Palantir Technologies | 3.9/5 |
| Allscripts Healthcare Solutions | 3.5/5 |
| GoodData | 3.2/5 |
| eClinicalWorks | 2.4/5 |
| InnovAccer | 1.5/5 |
| Attivio | N/A |
| PicnicHealth | N/A |
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InnovAccer Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InnovAccer Customer Satisfaction vs. Competitors
Compared to its competitors, InnovAccer's Customer Satisfaction score is rated right above Attivio, and is preceded by Pentaho.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alteryx | 96% |
| Health Catalyst | 84% |
| Palantir Technologies | 78% |
| GoodData | 67% |
| Allscripts Healthcare Solutions | 57% |
| eClinicalWorks | 32% |
| Pentaho | 0% |
| InnovAccer | 0% |
| Attivio | 0% |
| PicnicHealth | 0% |
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InnovAccer Customer Service
1.5/5
InnovAccer has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About InnovAccer's Customer Service
Address
101, Mission Street Suite, 1950, San Francisco, CA, 94105 United States, San Francisco, CA 94105
Website
http://www.innovaccer.com
Phone Number
1(714)729-4038
InnovAccer's Social Links
InnovAccer Customer Service vs. Competitors
Compared to its competitors, InnovAccer's Customer Service score is rated right above Attivio, and is preceded by eClinicalWorks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Alteryx | 4.1/5 |
| Palantir Technologies | 4/5 |
| Health Catalyst | 4/5 |
| Pentaho | 3.7/5 |
| Allscripts Healthcare Solutions | 3.4/5 |
| GoodData | 3.2/5 |
| eClinicalWorks | 2.2/5 |
| InnovAccer | 1.5/5 |
| Attivio | N/A |
| PicnicHealth | N/A |
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InnovAccer as an Employer
4.2/5
InnovAccer has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
InnovAccer scored a -100 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of InnovAccer would recommend the brand to a friend. ENPS measures how likely InnovAccer employees would recommend working at InnovAccer to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 37% | Promoters |
|---|---|
| 30% | Passive |
| 33% | Detractors |
