Innovid NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Innovid

Marketing or Exec? Claim Your Free Account

Innovid

Rate this Brand

About Innovid's Brand

Innovid is the world’s leading video platform for advertisers to create, deliver and measure video experiences on any device. Among its major competitors, Innovid is ranked in 2nd place for NPS while The Trade Desk, Inc. is 1st, and Sizmek is 3rd.Their current valuation is $300.00M

Brand at a Glance

76%

Customer Loyalty

3.5/5

Product Quality

3.7/5

Pricing

3.6/5

Customer Service

Innovid Ranking

^#2 / 4 of its competitors

Innovid NPS

Innovid's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether Innovid's customers would recommend using the product based on a scale of -100 to 100.

Innovid Overall NPS

NPS

46%	Promoters
23%	Passives
31%	Detractors

Innovid NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2021 100	Apr 2021	100
May 2021 100	May 2021	100
Oct 2021 100	Oct 2021	100
Dec 2021 50	Dec 2021	50
Jan 2022 60	Jan 2022	60
Feb 2022 67	Feb 2022	67
Apr 2022 57	Apr 2022	57
Aug 2022 37	Aug 2022	37
Mar 2024 22	Mar 2024	22
Nov 2024 10	Nov 2024	10
Sep 2025 18	Sep 2025	18
Dec 2025 16	Dec 2025	16

How Other Brands Compare

Innovid is ranked second for NPS among its competitors. The Trade Desk, Inc. and NextRoll come in first and third, with MediaMath coming in at #4. Among those competitors, it is the lowest valued company behind The Trade Desk, Inc..

	Innovid	The Trade Desk, Inc.	NextRoll	MediaMath
Global Ranking	#-	#632	#-	#-
NPS	15	33	5	-100
Valuation Updated every 24 hours for public companies	$300.00M	$27.76B	$1.55B	$1.00B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Innovid NPS vs. Competitors

Compared to its competitors, Innovid's NPS is rated right above Sizmek, and is preceded by The Trade Desk, Inc..

COMPANY		NPS Score
	The Trade Desk, Inc.	33
	Innovid	15
	Sizmek	10
	NextRoll	5
	Extreme Reach	0
	Q1Media	N/A
	MediaMath	-100
	SpotX	-100

Innovid Customer Reviews

Innovid Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Innovid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

76%

24%

Innovid Customer Loyalty vs. Competitors

Compared to its competitors, Innovid's Customer Loyalty score is rated right above Sizmek, and is preceded by NextRoll.

COMPANY		Customer Loyalty Score
	MediaMath	100%
	NextRoll	79%
	Innovid	76%
	Sizmek	76%
	The Trade Desk, Inc.	70%
	Extreme Reach	69%
	SpotX	10%
	Q1Media	N/A

Unlock Innovid Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Innovid Customer Loyalty vs. Competitors data and gain insights into your customers today.

Innovid Product Quality

3.5/5

Innovid has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Innovid's overall Product Quality score rated by its users and customers.

Innovid Product Information

Innovid’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website: http://www.innovid.com

Company Size: 201-500 Employees

Industry

Tech

AdTech

Content

Media

SaaS

Sports & Entertainment

Innovid Product Quality vs. Competitors

Compared to its competitors, Innovid's Product Quality score is rated right above SpotX, and is preceded by Sizmek.

COMPANY		Product Quality Score
	The Trade Desk, Inc.	4/5
	NextRoll	3.9/5
	Sizmek	3.7/5
	Innovid	3.5/5
	SpotX	3.2/5
	Extreme Reach	3/5
	MediaMath	2.8/5
	Q1Media	N/A

Unlock Innovid Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Innovid Product Quality vs. Competitors data and gain insights into your customers today.

Innovid Pricing

Innovid ROI & Value For Money

3.7/5

Innovid has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Innovid's overall ROI score rated by its users and customers.

Innovid Pricing vs. Competitors

Compared to its competitors, Innovid's ROI score is rated right above Sizmek, and is preceded by The Trade Desk, Inc..

COMPANY		Pricing Score
	NextRoll	3.9/5
	The Trade Desk, Inc.	3.9/5
	Innovid	3.7/5
	Sizmek	3.6/5
	Extreme Reach	3.1/5
	MediaMath	2.5/5
	SpotX	1.5/5
	Q1Media	N/A

Unlock Innovid ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Innovid ROI vs. Competitors data and gain insights into your customers today.

Innovid Customer Satisfaction (CSAT)

Innovid Customer Satisfaction (CSAT) Score

51 / 100

Innovid has an overall Customer Satisfaction score of 51 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	38%
Satisfied	13%
Neither Satisfied nor Dissatisfied	36%
Dissatisfied	13%
Very Dissatisfied	0%

Very Satisfied

38%

Satisfied

13%

Neither Satisfied nor Dissatisfied

36%

Dissatisfied

13%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Innovid Customer Satisfaction vs. Competitors

Compared to its competitors, Innovid's Customer Satisfaction score is rated right above Extreme Reach, and is preceded by The Trade Desk, Inc..

COMPANY		Customer Satisfaction (CSAT) Score
	Sizmek	88%
	NextRoll	86%
	The Trade Desk, Inc.	75%
	Innovid	51%
	Extreme Reach	43%
	MediaMath	25%
	SpotX	0%
	Q1Media	0%

Unlock Innovid Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Innovid Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Innovid Customer Service

3.6/5

Innovid has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Innovid's overall Customer Service score rated by its users and customers.

About Innovid's Customer Service

Address

New York City, NY

Website

http://www.innovid.com

Phone Number

(212) 966-7555

Innovid Customer Service vs. Competitors

Compared to its competitors, Innovid's Customer Service score is rated right above Sizmek, and is preceded by The Trade Desk, Inc..

COMPANY		Customer Service Score
	MediaMath	5/5
	NextRoll	4/5
	The Trade Desk, Inc.	4/5
	Innovid	3.6/5
	Sizmek	3.6/5
	Extreme Reach	3/5
	SpotX	1.5/5
	Q1Media	N/A

Unlock Innovid Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Innovid Customer Service vs. Competitors data and gain insights into your customers today.

Innovid as an Employer

4.5/5

Innovid has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Innovid

Zvika Netter

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Innovid scored a 15 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Innovid would recommend the brand to a friend. ENPS measures how likely Innovid employees would recommend working at Innovid to a friend.

Net Promoter Score

NPS Score

46%	Promoters
23%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

79%	Promoters
16%	Passive
5%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail