-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SpotX
Marketing or Exec? Claim Your Free Account
About SpotX's Brand
SpotX, an RTL Group company, is a video advertising platform headquartered in Denver with 26 offices worldwide. Among its major competitors, SpotX is ranked in 10th place for NPS while Undertone is 1st, and Google is 2nd.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
SpotX Ranking
- #4 / 4 of its competitors
SpotX NPS
SpotX's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SpotX's customers would recommend using the product based on a scale of -100 to 100.
SpotX Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SpotX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
How Other Brands Compare
SpotX is ranked #4 for NPS among its competitors. Google and FreeWheel come in first and second, with NextRoll coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SpotX Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SpotX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SpotX Customer Loyalty vs. Competitors
Compared to its competitors, SpotX's Customer Loyalty score is rated right above Q1Media, and is preceded by FreeWheel.
Unlock SpotX Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SpotX Customer Loyalty vs. Competitors data and gain insights into your customers today.
SpotX Product Quality
3.2/5
SpotX has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SpotX's overall Product Quality score rated by its users and customers.
SpotX Product Information
SpotX’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.spotx.tv
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Media
On Demand
SpotX Product Quality vs. Competitors
Compared to its competitors, SpotX's Product Quality score is rated right above FreeWheel, and is preceded by Xandr.
Unlock SpotX Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SpotX Product Quality vs. Competitors data and gain insights into your customers today.
SpotX Pricing
SpotX ROI & Value For Money
1.5/5
SpotX has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SpotX's overall ROI score rated by its users and customers.
SpotX Pricing vs. Competitors
Compared to its competitors, SpotX's ROI score is rated right above Q1Media, and is preceded by TREMOR VIDEO, INC..
Unlock SpotX ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SpotX ROI vs. Competitors data and gain insights into your customers today.
SpotX Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SpotX Customer Satisfaction vs. Competitors
Compared to its competitors, SpotX's Customer Satisfaction score is rated right above Q1Media, and is preceded by TREMOR VIDEO, INC..
Unlock SpotX Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SpotX Customer Satisfaction vs. Competitors data and gain insights into your customers today.
SpotX Customer Service
1.5/5
SpotX has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SpotX's overall Customer Service score rated by its users and customers.
About SpotX's Customer Service
Address
8181 Arista Place, Suite 400, Broomfield, CO 80021
Website
http://www.spotx.tv
Phone Number
303-345-6650
SpotX's Social Links
SpotX Customer Service vs. Competitors
Compared to its competitors, SpotX's Customer Service score is rated right above Q1Media, and is preceded by TREMOR VIDEO, INC..
Unlock SpotX Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SpotX Customer Service vs. Competitors data and gain insights into your customers today.
SpotX as an Employer
4.7/5
SpotX has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SpotX scored a -100 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of SpotX would recommend the brand to a friend. ENPS measures how likely SpotX employees would recommend working at SpotX to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 79% | Promoters |
|---|---|
| 0% | Passive |
| 21% | Detractors |
