-100
NPS
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Innovien Solutions
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About Innovien Solutions' Brand
Innovien Solutions is a technology solutions firm headquartered in Atlanta, GA, with a growing office footprint starting with the recent expansion into Nashville, TN. The firm delivers technical project services and staff augmentation solutions to mid-and-enterprise clients nationwide. For the second consecutive year, Inc. 5000 has ranked Innovien within the Top 14% of its annual list of Fastest Growing Private Companies in America. Among its major competitors, Innovien Solutions is ranked in 7th place for NPS while Kforce is 1st, and Insight Global is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Innovien Solutions Ranking
- #4 / 4 of its competitors
Innovien Solutions NPS
Innovien Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Innovien Solutions's customers would recommend using the product based on a scale of -100 to 100.
Innovien Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Innovien Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
How Other Brands Compare
Innovien Solutions is ranked #4 for NPS among its competitors. Insight Global and Randstad come in first and second, with Robert Half coming in at third.
Innovien Solutions |  Randstad |  Insight Global |  Robert Half | |
| Global Ranking | #- | #525 | #582 | #695 |
| NPS | -100 | 17 | 37 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $47.78M | $3.37B | $8.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Innovien Solutions NPS vs. Competitors
Compared to its competitors, Innovien Solutions's NPS is rated right below TEKsystems.
| COMPANY | NPS Score | |
|---|---|---|
 | Kforce | 50 |
| Insight Global | 37 |
 | Optomi | 34 |
| Randstad | 17 |
| Robert Half | 15 |
 | TEKsystems | -3 |
| Innovien Solutions | -100 |
Innovien Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Innovien Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Innovien Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Innovien Solutions's Customer Loyalty score is rated right above Kforce, and is preceded by Optomi.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Optomi | 100% |
| Innovien Solutions | 100% |
| Kforce | 82% |
| Insight Global | 79% |
| Randstad | 78% |
| TEKsystems | 71% |
| Robert Half | 67% |
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Innovien Solutions Product Quality
1.5/5
Innovien Solutions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Innovien Solutions Product Information
Innovien Solutions’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.innovien.com/
- Company Size
- 11-50 Employees
Industry
Staffing and Recruiting
Innovien Solutions Product Quality vs. Competitors
Compared to its competitors, Innovien Solutions's Product Quality score is rated right below Robert Half.
| COMPANY | Product Quality Score | |
|---|---|---|
| Optomi | 4.5/5 |
| Insight Global | 4.2/5 |
| Kforce | 4/5 |
| Randstad | 3.7/5 |
| TEKsystems | 3.3/5 |
| Robert Half | 3/5 |
| Innovien Solutions | 1.5/5 |
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Innovien Solutions Pricing
Innovien Solutions ROI & Value For Money
1.5/5
Innovien Solutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Innovien Solutions Pricing vs. Competitors
Compared to its competitors, Innovien Solutions's ROI score is rated right below Robert Half.
| COMPANY | Pricing Score | |
|---|---|---|
| Optomi | 4.5/5 |
| Insight Global | 4.2/5 |
| Kforce | 3.9/5 |
| Randstad | 3.7/5 |
| TEKsystems | 3.6/5 |
| Robert Half | 3.1/5 |
| Innovien Solutions | 1.5/5 |
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Innovien Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Innovien Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Innovien Solutions's Customer Satisfaction score is rated right below Robert Half.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Optomi | 100% |
| Insight Global | 83% |
| Kforce | 75% |
| Randstad | 69% |
| TEKsystems | 62% |
| Robert Half | 53% |
| Innovien Solutions | 0% |
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Innovien Solutions Customer Service
1.5/5
Innovien Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Innovien Solutions's Customer Service
Address
1115 HOWELL MILL RD NW, Atlanta, GA 30309
Website
https://www.innovien.com/
Innovien Solutions's Social Links
Innovien Solutions Customer Service vs. Competitors
Compared to its competitors, Innovien Solutions's Customer Service score is rated right below Robert Half.
| COMPANY | Customer Service Score | |
|---|---|---|
| Optomi | 4.5/5 |
| Insight Global | 4.2/5 |
| Kforce | 4/5 |
| Randstad | 3.7/5 |
| TEKsystems | 3.5/5 |
| Robert Half | 3.2/5 |
| Innovien Solutions | 1.5/5 |
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Innovien Solutions as an Employer
4.5/5
Innovien Solutions has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Innovien Solutions scored a -100 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Innovien Solutions would recommend the brand to a friend. ENPS measures how likely Innovien Solutions employees would recommend working at Innovien Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 63% | Promoters |
|---|---|
| 19% | Passive |
| 18% | Detractors |
