71
NPS
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InterDigital
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About InterDigital's Brand
InterDigital is a company that develops wireless technologies for mobile devices, networks, and services worldwide. Among its major competitors, InterDigital is ranked in 1st place for NPS while Microsoft is 2nd, and Qualcomm is 3rd.Their current market cap is $2.01B
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
InterDigital Ranking
- #1 / 4 of its competitors
InterDigital NPS
InterDigital's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether InterDigital's customers would recommend using the product based on a scale of -100 to 100.
InterDigital Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
InterDigital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Jan 2023 50 | Jan 2023 | 50 |
Feb 2023 66 | Feb 2023 | 66 |
Jul 2023 75 | Jul 2023 | 75 |
Aug 2023 80 | Aug 2023 | 80 |
Mar 2024 83 | Mar 2024 | 83 |
Jun 2025 71 | Jun 2025 | 71 |
How Other Brands Compare
InterDigital is ranked first for NPS among its competitors. Microsoft and Qualcomm come in second and third, with Vodafone coming in at #4. Among those competitors, it is the lowest valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InterDigital NPS vs. Competitors
Compared to its competitors, InterDigital's NPS is rated right above Microsoft.
| COMPANY | NPS Score | |
|---|---|---|
| InterDigital | 71 |
 | Microsoft | 38 |
 | Qualcomm | 32 |
 | Nylas | 17 |
 | MaxLinear | 17 |
 | Vodafone | 10 |
 | GMX | N/A |
 | Tarana Wireless | N/A |
 | Tempest Telecom | N/A |
InterDigital Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of InterDigital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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InterDigital Customer Loyalty vs. Competitors
Compared to its competitors, InterDigital's Customer Loyalty score is rated right above MaxLinear, and is preceded by Nylas.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Microsoft | 84% |
| Vodafone | 84% |
| Qualcomm | 79% |
| Nylas | 73% |
| InterDigital | 68% |
| MaxLinear | 47% |
| GMX | N/A |
| Tarana Wireless | N/A |
| Tempest Telecom | N/A |
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InterDigital Product Quality
3.4/5
InterDigital has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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InterDigital Product Information
InterDigital’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://interdigital.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
InterDigital Product Quality vs. Competitors
Compared to its competitors, InterDigital's Product Quality score is rated right above GMX, and is preceded by Vodafone.
| COMPANY | Product Quality Score | |
|---|---|---|
| Microsoft | 4.1/5 |
| Qualcomm | 4/5 |
| Nylas | 3.8/5 |
| MaxLinear | 3.7/5 |
| Vodafone | 3.7/5 |
| InterDigital | 3.4/5 |
| GMX | N/A |
| Tarana Wireless | N/A |
| Tempest Telecom | N/A |
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InterDigital Pricing
InterDigital ROI & Value For Money
3.4/5
InterDigital has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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InterDigital Pricing vs. Competitors
Compared to its competitors, InterDigital's ROI score is rated right above GMX, and is preceded by Vodafone.
| COMPANY | Pricing Score | |
|---|---|---|
| Microsoft | 4/5 |
| Qualcomm | 3.9/5 |
| MaxLinear | 3.7/5 |
| Nylas | 3.7/5 |
| Vodafone | 3.6/5 |
| InterDigital | 3.4/5 |
| GMX | N/A |
| Tarana Wireless | N/A |
| Tempest Telecom | N/A |
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InterDigital Customer Satisfaction (CSAT)
InterDigital Customer Satisfaction (CSAT) Score
50 / 100
InterDigital has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InterDigital Customer Satisfaction vs. Competitors
Compared to its competitors, InterDigital's Customer Satisfaction score is rated right above Nylas, and is preceded by MaxLinear.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Microsoft | 80% |
| Qualcomm | 78% |
| Vodafone | 71% |
| MaxLinear | 60% |
| InterDigital | 50% |
| Nylas | 0% |
| GMX | 0% |
| Tarana Wireless | 0% |
| Tempest Telecom | 0% |
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InterDigital Customer Service
3.5/5
InterDigital has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About InterDigital's Customer Service
Address
781 Third Avenue, King Of Prussia, PA 19406
Website
http://interdigital.com
InterDigital Customer Service vs. Competitors
Compared to its competitors, InterDigital's Customer Service score is rated right above Nylas, and is preceded by Vodafone.
| COMPANY | Customer Service Score | |
|---|---|---|
| Microsoft | 4/5 |
| Qualcomm | 4/5 |
| MaxLinear | 3.8/5 |
| Vodafone | 3.6/5 |
| InterDigital | 3.5/5 |
| Nylas | 3.3/5 |
| GMX | N/A |
| Tarana Wireless | N/A |
| Tempest Telecom | N/A |
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InterDigital as an Employer
3.9/5
InterDigital has a 3.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
InterDigital scored a 71 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of InterDigital would recommend the brand to a friend. ENPS measures how likely InterDigital employees would recommend working at InterDigital to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
