23
NPS
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Intuitive
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About Intuitive's Brand
Intuitive Surgical, Inc., headquartered in Sunnyvale, California, is the pioneer and a global technology leader in robotic-assisted, minimally invasive surgery. Intuitive develops, manufactures and markets the da Vinci surgical system. The company strives to make surgery more effective, less invasive and easier on surgeons, patients and their families. We believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Among its major competitors, Intuitive is ranked in 7th place for NPS while Google is 1st, and Stryker is 2nd.Their current market cap is $107.54B
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Intuitive CMO
Intuitive Ranking
- #4 / 4 of its competitors
Intuitive NPS
Intuitive's Net Promoter Score (NPS) is a 23 with 53% Promoters, 17% Passives, and 30% Detractors. Net Promoter Score tracks whether Intuitive's customers would recommend using the product based on a scale of -100 to 100.
Intuitive Overall NPS
| 53% | Promoters |
|---|---|
| 17% | Passives |
| 30% | Detractors |
Intuitive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 24 | Apr 2024 | 24 |
May 2024 24 | May 2024 | 24 |
Jul 2024 25 | Jul 2024 | 25 |
Aug 2024 23 | Aug 2024 | 23 |
Sep 2024 25 | Sep 2024 | 25 |
Oct 2024 27 | Oct 2024 | 27 |
Nov 2024 24 | Nov 2024 | 24 |
Feb 2025 24 | Feb 2025 | 24 |
Mar 2025 24 | Mar 2025 | 24 |
May 2025 23 | May 2025 | 23 |
Aug 2025 21 | Aug 2025 | 21 |
Sep 2025 23 | Sep 2025 | 23 |
How Other Brands Compare
Intuitive is ranked #4 for NPS among its competitors. Google and Medtronic come in first and second, with Johnson & Johnson coming in at third. Among those competitors, it is the lowest valued company behind Google.
Intuitive |  Google |  Johnson & Johnson |  Medtronic | |
| Global Ranking | #- | #8 | #89 | #546 |
| NPS | 23 | 42 | 26 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $107.54B | $1.42T | $428.68B | $152.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intuitive NPS by Gender
Female customers rated Intuitive's NPS 35 points higher than Male customers.
Male
14
Intuitive's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
49
Intuitive's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Intuitive NPS by Ethnicity
Intuitive's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 30 | Caucasian | 30 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Intuitive NPS by Age
Intuitive's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Intuitive NPS by Usage
Intuitive's NPS was rated the highest by customers who have used Intuitive's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 14 | 1 to 2 Years | 14 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Intuitive NPS vs. Competitors
Compared to its competitors, Intuitive's NPS is rated right above Auris Health, Inc., and is preceded by Johnson & Johnson.
| COMPANY | NPS Score | |
|---|---|---|
| 42 | |
 | Stryker | 35 |
 | Smith & Nephew | 31 |
| Medtronic | 30 |
 | Zimmer Biomet | 27 |
| Johnson & Johnson | 26 |
| Intuitive | 23 |
 | Auris Health, Inc. | 0 |
Intuitive Customer Reviews
Out of the 3 Intuitive customer reviews 3 were positive and 0 were constructive. Intuitive customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Intuitive Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Intuitive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Intuitive Customer Loyalty Score by Gender
Female customers rated Intuitive's Customer Loyalty score 26% higher than Male customers.
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Male
74%
Yes
Female
100%
Yes
Intuitive Customer Loyalty Score by Ethnicity
Intuitive's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Intuitive.
82
out of 100
Caucasian
100
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
Intuitive Customer Loyalty Score by Age
Intuitive's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 100% | 31-35 | 100% |
36-40 89% | 36-40 | 89% |
51-55 55% | 51-55 | 55% |
Intuitive Customer Loyalty Score by Usage
Intuitive's Customer Loyalty score was rated the highest by customers who have used Intuitive's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Intuitive Customer Loyalty Score by Industry
Intuitive's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Intuitive Customer Loyalty vs. Competitors
Compared to its competitors, Intuitive's Customer Loyalty score is rated right above Zimmer Biomet, and is preceded by Google.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 87% | |
| Intuitive | 81% |
| Zimmer Biomet | 80% |
| Johnson & Johnson | 79% |
| Medtronic | 77% |
| Stryker | 76% |
| Smith & Nephew | 74% |
| Auris Health, Inc. | 10% |
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Intuitive Product Quality
3.9/5
Intuitive has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Intuitive Product Information
Intuitive’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Intuitive's product the highest. Reviewers from the Accounting industry rated Intuitive the lowest at 3.1.
- Website
- https://www.intuitive.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into Intuitive Product Quality
Intuitive's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Accounting industry.
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Ranked Intuitive Product Quality the Highest
Ranked Intuitive Product Quality the Lowest
Intuitive Product Quality Score by Gender
Female customers rated Intuitive's Product Quality score 0.6 stars higher than Male customers.
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Male
3.9/5
Female
4.5/5
Intuitive Product Quality Score by Ethnicity
Intuitive's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Intuitive Product Quality Score by Age
Intuitive's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.7 | 36-40 | 3.7 |
51-55 3.9 | 51-55 | 3.9 |
Intuitive Product Quality Score by Usage
Intuitive's Product Quality score was rated the highest by customers who have used Intuitive's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Intuitive Product Quality Score by Industry
Intuitive's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Intuitive Product Quality vs. Competitors
Compared to its competitors, Intuitive's Product Quality score is rated right above Zimmer Biomet, and is preceded by Medtronic.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4.1/5 | |
| Stryker | 4.1/5 |
| Johnson & Johnson | 4/5 |
| Smith & Nephew | 3.9/5 |
| Medtronic | 3.9/5 |
| Intuitive | 3.9/5 |
| Zimmer Biomet | 3.9/5 |
| Auris Health, Inc. | 2.5/5 |
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Intuitive Pricing
Intuitive ROI & Value For Money
4/5
Intuitive has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Intuitive Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Intuitive.
Quick Insights into Intuitive ROI
Intuitive's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Intuitive's products/services for Less than 1 Year.
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Ranked Intuitive ROI the Highest
Ranked Intuitive ROI the Lowest
Intuitive ROI Score by Gender
Female customers rated Intuitive's ROI score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Intuitive ROI Score by Ethnicity
Intuitive's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Intuitive ROI Score by Age
Intuitive's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 4.8 | 31-35 | 4.8 |
36-40 3.5 | 36-40 | 3.5 |
51-55 3.2 | 51-55 | 3.2 |
Intuitive ROI Score by Usage
Intuitive's ROI score was rated the highest by customers who have used Intuitive's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Intuitive ROI Score by Industry
Intuitive's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Intuitive Pricing vs. Competitors
Compared to its competitors, Intuitive's ROI score is rated right above Medtronic, and is preceded by Google.
| COMPANY | Pricing Score | |
|---|---|---|
| 4/5 | |
| Intuitive | 4/5 |
| Medtronic | 3.9/5 |
| Zimmer Biomet | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Stryker | 3.8/5 |
| Smith & Nephew | 3.8/5 |
| Auris Health, Inc. | 2.5/5 |
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Intuitive Customer Satisfaction (CSAT)
Intuitive Customer Satisfaction (CSAT) Score
87 / 100
Intuitive has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Very Satisfied
49%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
1%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Intuitive Customer Satisfaction
Intuitive's Customer Satisfaction score was rated highest by customers who have used Intuitive's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked Intuitive Customer Satisfaction the Highest
Ranked Intuitive Customer Satisfaction the Lowest
Intuitive Customer Satisfaction Score by Gender
Female customers rated Intuitive's Customer Satisfaction score 21 points higher than Male customers.
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79 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 7% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Intuitive Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Intuitive's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
CSAT according to African American/Black
Intuitive's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Intuitive's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Intuitive Customer Satisfaction Score by Age
Intuitive's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 76% | |||||||||||||||
| 51-55 | 75% |
Intuitive Customer Satisfaction Score by Usage
Intuitive's Customer Satisfaction score was rated the highest by customers who have used Intuitive's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Intuitive Customer Satisfaction Score by Industry
Intuitive's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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{
"title": "Intuitive Customer Satisfaction Score by Industry",
"text": "Intuitive's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Intuitive's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Intuitive's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
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},
{
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"score": 100,
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"scoreClassName": "max",
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},
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}
]
}Intuitive Customer Satisfaction vs. Competitors
Compared to its competitors, Intuitive's Customer Satisfaction score is rated right above Google, and is preceded by Stryker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Stryker | 87% |
| Intuitive | 87% |
| 81% | |
| Smith & Nephew | 79% |
| Johnson & Johnson | 78% |
| Medtronic | 72% |
| Zimmer Biomet | 68% |
| Auris Health, Inc. | 33% |
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Intuitive Customer Service
4/5
Intuitive has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Intuitive's Customer Service
Address
1020 Kifer Rd, Sunnyvale, CA 94086
Website
https://www.intuitive.com
Intuitive's Social Links
Quick Insights into Intuitive Customer Service
Intuitive's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Accounting industry.
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Ranked Intuitive Customer Service the Highest
Ranked Intuitive Customer Service the Lowest
Intuitive Customer Service Score by Gender
Female customers rated Intuitive's Customer Service score 0.5 stars higher than Male customers.
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Male
3.9/5
Female
4.4/5
Intuitive Customer Service Score by Ethnicity
Intuitive's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Intuitive Customer Service Score by Age
Intuitive's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.8 | 36-40 | 3.8 |
51-55 3.5 | 51-55 | 3.5 |
Intuitive Customer Service Score by Usage
Intuitive's Customer Service score was rated the highest by customers who have used Intuitive's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Intuitive Customer Service Score by Industry
Intuitive's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Intuitive Customer Service vs. Competitors
Compared to its competitors, Intuitive's Customer Service score is rated right above Smith & Nephew, and is preceded by Johnson & Johnson.
| COMPANY | Customer Service Score | |
|---|---|---|
| 4/5 | |
| Stryker | 4/5 |
| Medtronic | 4/5 |
| Johnson & Johnson | 4/5 |
| Intuitive | 4/5 |
| Smith & Nephew | 3.9/5 |
| Zimmer Biomet | 3.9/5 |
| Auris Health, Inc. | 2.5/5 |
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Intuitive as an Employer
4.3/5
Intuitive has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Intuitive scored a 23 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Intuitive would recommend the brand to a friend. ENPS measures how likely Intuitive employees would recommend working at Intuitive to a friend.
Net Promoter Score
23
NPS Score
| 53% | Promoters |
|---|---|
| 17% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 58% | Promoters |
|---|---|
| 19% | Passive |
| 23% | Detractors |
