100
NPS
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JLT
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About JLT's Brand
Provider of insurance brokerage services. The company is engaged in providing insurance, reinsurance and employee benefits related advice, brokerage and associated services. Among its major competitors, JLT is ranked in 1st place for NPS while Munich Re is 2nd, and Allianz is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
JLT Ranking
- #1 / 4 of its competitors
JLT NPS
JLT's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether JLT's customers would recommend using the product based on a scale of -100 to 100.
JLT Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
JLT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
How Other Brands Compare
JLT is ranked first for NPS among its competitors. Arthur J. Gallagher & Co. and Marsh come in second and third, with Willis Towers Watson coming in at #4.
JLT |  Arthur J. Gallagher & Co. |  Willis Towers Watson |  Marsh | |
| Global Ranking | #- | #673 | #694 | #- |
| NPS | 100 | 4 | -12 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $24.71B | $30.13B | $62.58B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JLT NPS vs. Competitors
Compared to its competitors, JLT's NPS is rated right above Munich Re.
| COMPANY | NPS Score | |
|---|---|---|
| JLT | 100 |
 | Munich Re | 43 |
 | Allianz | 28 |
| Arthur J. Gallagher & Co. | 4 |
| Marsh | 0 |
 | Aon | -3 |
| Willis Towers Watson | -12 |
JLT Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of JLT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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JLT Customer Loyalty vs. Competitors
Compared to its competitors, JLT's Customer Loyalty score is rated right below Willis Towers Watson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arthur J. Gallagher & Co. | 83% |
| Allianz | 79% |
| Munich Re | 77% |
| Aon | 74% |
| Marsh | 73% |
| Willis Towers Watson | 67% |
| JLT | 10% |
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JLT Product Quality
1.5/5
JLT has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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JLT Product Information
JLT’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.jlt.com
- Company Size
- 10,000+ Employees
JLT Product Quality vs. Competitors
Compared to its competitors, JLT's Product Quality score is rated right below Aon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allianz | 4/5 |
| Munich Re | 3.9/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| Marsh | 3.5/5 |
| Willis Towers Watson | 3.2/5 |
| Aon | 3/5 |
| JLT | 1.5/5 |
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JLT Pricing
JLT ROI & Value For Money
5/5
JLT has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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JLT Pricing vs. Competitors
Compared to its competitors, JLT's ROI score is rated right above Allianz.
| COMPANY | Pricing Score | |
|---|---|---|
| JLT | 5/5 |
| Allianz | 4/5 |
| Munich Re | 3.9/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| Marsh | 3.5/5 |
| Willis Towers Watson | 3/5 |
| Aon | 3/5 |
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JLT Customer Service
5/5
JLT has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About JLT's Customer Service
Address
The St Botolph Building, London, EC3A 7AW Bahamas
Website
www.jlt.com
Phone Number
7
JLT Customer Service vs. Competitors
Compared to its competitors, JLT's Customer Service score is rated right above Munich Re.
| COMPANY | Customer Service Score | |
|---|---|---|
| JLT | 5/5 |
| Munich Re | 4/5 |
| Allianz | 4/5 |
| Marsh | 3.6/5 |
| Arthur J. Gallagher & Co. | 3.3/5 |
| Aon | 3.1/5 |
| Willis Towers Watson | 3.1/5 |
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Consumer vs. Employees
JLT scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of JLT would recommend the brand to a friend. ENPS measures how likely JLT employees would recommend working at JLT to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
