-100
NPS
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LabConnect
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About LabConnect's Brand
LabConnect provides global central laboratory services Among its major competitors, LabConnect is ranked in 8th place for NPS while Q2 is 1st, and Eurofins Scientific is 2nd.Their current valuation is $90.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
LabConnect Ranking
- #4 / 4 of its competitors
LabConnect NPS
LabConnect's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether LabConnect's customers would recommend using the product based on a scale of -100 to 100.
LabConnect Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
LabConnect NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 -100 | Jun 2025 | -100 |
How Other Brands Compare
LabConnect is ranked #4 for NPS among its competitors. IQVIA and PPD come in first and second, with Labcorp coming in at third. Among those competitors, it is the lowest valued company behind Labcorp.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LabConnect NPS vs. Competitors
Compared to its competitors, LabConnect's NPS is rated right below ACM.
| COMPANY | NPS Score | |
|---|---|---|
 | Q2 | 46 |
 | Eurofins Scientific | 30 |
 | IQVIA | 15 |
 | PPD | 13 |
 | Frontage Laboratories | N/A |
 | Kura Oncology | N/A |
| MWI Veterinary Supply | N/A |
| Medpace | -16 |
 | Labcorp | -17 |
 | ACM | -25 |
| LabConnect | -100 |
LabConnect Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LabConnect users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LabConnect Customer Loyalty vs. Competitors
Compared to its competitors, LabConnect's Customer Loyalty score is rated right above IQVIA, and is preceded by ACM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ACM | 100% |
| LabConnect | 100% |
| IQVIA | 80% |
| Eurofins Scientific | 70% |
| PPD | 70% |
| Q2 | 66% |
| Labcorp | 66% |
| Medpace | 62% |
| Frontage Laboratories | N/A |
| Kura Oncology | N/A |
| MWI Veterinary Supply | N/A |
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LabConnect Product Quality
5/5
LabConnect has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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LabConnect Product Information
LabConnect’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.labconnect.com/
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
LabConnect Product Quality vs. Competitors
Compared to its competitors, LabConnect's Product Quality score is rated right above Eurofins Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| LabConnect | 5/5 |
| Eurofins Scientific | 3.8/5 |
| IQVIA | 3.8/5 |
| Q2 | 3.6/5 |
| PPD | 3.6/5 |
| ACM | 3.2/5 |
| Medpace | 3.2/5 |
| Labcorp | 2.9/5 |
| Frontage Laboratories | N/A |
| Kura Oncology | N/A |
| MWI Veterinary Supply | N/A |
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LabConnect Pricing
LabConnect ROI & Value For Money
5/5
LabConnect has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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LabConnect Pricing vs. Competitors
Compared to its competitors, LabConnect's ROI score is rated right above Eurofins Scientific, and is preceded by ACM.
| COMPANY | Pricing Score | |
|---|---|---|
| ACM | 5/5 |
| LabConnect | 5/5 |
| Eurofins Scientific | 4/5 |
| IQVIA | 3.6/5 |
| PPD | 3.5/5 |
| Q2 | 3.4/5 |
| Medpace | 3.1/5 |
| Labcorp | 2.8/5 |
| Frontage Laboratories | N/A |
| Kura Oncology | N/A |
| MWI Veterinary Supply | N/A |
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LabConnect Customer Satisfaction (CSAT)
LabConnect Customer Satisfaction (CSAT) Score
100 / 100
LabConnect has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LabConnect Customer Satisfaction vs. Competitors
Compared to its competitors, LabConnect's Customer Satisfaction score is rated right above IQVIA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LabConnect | 100% |
| IQVIA | 76% |
| ACM | 67% |
| Q2 | 63% |
| PPD | 62% |
| Medpace | 57% |
| Eurofins Scientific | 56% |
| Labcorp | 44% |
| Frontage Laboratories | 0% |
| Kura Oncology | 0% |
| MWI Veterinary Supply | 0% |
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LabConnect Customer Service
5/5
LabConnect has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About LabConnect's Customer Service
Address
2304 Silverdale Dr #100, Johnson City, TN 37601
Website
https://www.labconnect.com/
Phone Number
(423) 722-3155
LabConnect Customer Service vs. Competitors
Compared to its competitors, LabConnect's Customer Service score is rated right above Eurofins Scientific, and is preceded by ACM.
| COMPANY | Customer Service Score | |
|---|---|---|
| ACM | 5/5 |
| LabConnect | 5/5 |
| Eurofins Scientific | 4/5 |
| IQVIA | 3.9/5 |
| Q2 | 3.4/5 |
| PPD | 3.3/5 |
| Medpace | 3.3/5 |
| Labcorp | 2.8/5 |
| Frontage Laboratories | N/A |
| Kura Oncology | N/A |
| MWI Veterinary Supply | N/A |
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LabConnect as an Employer
2.2/5
LabConnect has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
LabConnect scored a -100 for Net Promoter Score and a -92 for Employee Net Promoter Score. NPS gauges how likely a customer of LabConnect would recommend the brand to a friend. ENPS measures how likely LabConnect employees would recommend working at LabConnect to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-92
eNPS Score
| 0% | Promoters |
|---|---|
| 8% | Passive |
| 92% | Detractors |
