100
NPS
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Landor Associates
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About Landor Associates' Brand
Landor helps clients create agile brands that thrive in today’s dynamic, disruptive marketplace. Among its major competitors, Landor Associates is ranked in 2nd place for NPS while Barrett Business Services is 1st, and Interbrand is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Landor Associates Ranking
- #2 / 4 of its competitors
Landor Associates NPS
Landor Associates's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Landor Associates's customers would recommend using the product based on a scale of -100 to 100.
Landor Associates Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Landor Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
How Other Brands Compare
Landor Associates is ranked second for NPS among its competitors. Barrett Business Services and Interbrand come in first and third, with CDW Corporation coming in at #4.
Landor Associates |  CDW Corporation |  Barrett Business Services |  Interbrand | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 100 | 20 | 100 | 57 |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $541.41M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Landor Associates NPS vs. Competitors
Compared to its competitors, Landor Associates's NPS is rated right above Interbrand, and is preceded by Barrett Business Services.
| COMPANY | NPS Score | |
|---|---|---|
| Barrett Business Services | 100 |
| Landor Associates | 100 |
| Interbrand | 57 |
 | eClerx Services | 30 |
| CDW Corporation | 20 |
 | Hexaware Technologies | 11 |
 | SYPartners | 0 |
 | The Brand Union | N/A |
 | Siegel & Gale | -100 |
 | pentagram | -100 |
Landor Associates Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Landor Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Landor Associates Customer Loyalty vs. Competitors
Compared to its competitors, Landor Associates's Customer Loyalty score is rated right above SYPartners.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Landor Associates | 100% |
| SYPartners | 100% |
| eClerx Services | 90% |
| Hexaware Technologies | 83% |
| CDW Corporation | 71% |
| Interbrand | 60% |
| Barrett Business Services | 55% |
| Siegel & Gale | 10% |
| pentagram | 10% |
| The Brand Union | N/A |
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Landor Associates Product Quality
5/5
Landor Associates has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Landor Associates Product Information
Landor Associates’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://landor.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Small Business Services
Landor Associates Product Quality vs. Competitors
Compared to its competitors, Landor Associates's Product Quality score is rated right above SYPartners.
| COMPANY | Product Quality Score | |
|---|---|---|
| Landor Associates | 5/5 |
| SYPartners | 5/5 |
| Barrett Business Services | 4.5/5 |
| Interbrand | 3.8/5 |
| eClerx Services | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
| Siegel & Gale | 1.5/5 |
| pentagram | 1.5/5 |
| The Brand Union | N/A |
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Landor Associates Pricing
Landor Associates ROI & Value For Money
5/5
Landor Associates has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Landor Associates Pricing vs. Competitors
Compared to its competitors, Landor Associates's ROI score is rated right above SYPartners.
| COMPANY | Pricing Score | |
|---|---|---|
| Landor Associates | 5/5 |
| SYPartners | 4.5/5 |
| Barrett Business Services | 4/5 |
| CDW Corporation | 3.8/5 |
| Interbrand | 3.7/5 |
| eClerx Services | 3.7/5 |
| Hexaware Technologies | 3.6/5 |
| Siegel & Gale | 1.5/5 |
| pentagram | 1.5/5 |
| The Brand Union | N/A |
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Landor Associates Customer Satisfaction (CSAT)
Landor Associates Customer Satisfaction (CSAT) Score
100 / 100
Landor Associates has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Landor Associates Customer Satisfaction vs. Competitors
Compared to its competitors, Landor Associates's Customer Satisfaction score is rated right above SYPartners, and is preceded by Barrett Business Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| Landor Associates | 100% |
| SYPartners | 100% |
| Hexaware Technologies | 84% |
| Interbrand | 75% |
| eClerx Services | 63% |
| CDW Corporation | 56% |
| Siegel & Gale | 0% |
| pentagram | 0% |
| The Brand Union | 0% |
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Landor Associates Customer Service
5/5
Landor Associates has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Landor Associates's Customer Service
Address
1001 Front St, San Francisco, CA
Website
http://landor.com
Phone Number
415-365-1700
Landor Associates Customer Service vs. Competitors
Compared to its competitors, Landor Associates's Customer Service score is rated right above SYPartners.
| COMPANY | Customer Service Score | |
|---|---|---|
| Landor Associates | 5/5 |
| SYPartners | 4.7/5 |
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| Hexaware Technologies | 3.9/5 |
| Interbrand | 3.8/5 |
| CDW Corporation | 3.8/5 |
| pentagram | 1.5/5 |
| Siegel & Gale | 1.5/5 |
| The Brand Union | N/A |
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Landor Associates as an Employer
4.2/5
Landor Associates has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Landor Associates scored a 100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Landor Associates would recommend the brand to a friend. ENPS measures how likely Landor Associates employees would recommend working at Landor Associates to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
