28
NPS
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LeapFrog
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About LeapFrog's Brand
Everything we do has an impact and a purpose: to help the millions of children who play with our products build skills, confidence and a love for learning. Among its major competitors, LeapFrog is ranked in 4th place for NPS while JAKKS Pacific is 1st, and GoNoodle is 2nd.
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
LeapFrog Ranking
- #3 / 4 of its competitors
LeapFrog NPS
LeapFrog's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether LeapFrog's customers would recommend using the product based on a scale of -100 to 100.
LeapFrog Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
LeapFrog NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Mar 2022 50 | Mar 2022 | 50 |
Aug 2022 60 | Aug 2022 | 60 |
Mar 2023 49 | Mar 2023 | 49 |
Jan 2025 29 | Jan 2025 | 29 |
How Other Brands Compare
LeapFrog is ranked third for NPS among its competitors. JAKKS Pacific and GoNoodle come in first and second, with Education.com coming in at #4.
LeapFrog |  GoNoodle |  Education.com |  JAKKS Pacific | |
| Global Ranking | #- | #760 | #- | #- |
| NPS | 28 | 46 | 20 | 71 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $90.00M | $44.43M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LeapFrog NPS vs. Competitors
Compared to its competitors, LeapFrog's NPS is rated right above Education.com, and is preceded by Fisher-Price.
| COMPANY | NPS Score | |
|---|---|---|
| JAKKS Pacific | 71 |
| GoNoodle | 46 |
 | Fisher-Price | 37 |
| LeapFrog | 28 |
| Education.com | 20 |
 | eSpark | N/A |
 | Apex Learning | -18 |
 | Parchment | -100 |
LeapFrog Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of LeapFrog users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LeapFrog Customer Loyalty vs. Competitors
Compared to its competitors, LeapFrog's Customer Loyalty score is rated right above Apex Learning, and is preceded by Education.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fisher-Price | 87% |
| GoNoodle | 82% |
| Education.com | 82% |
| LeapFrog | 69% |
| Apex Learning | 62% |
| JAKKS Pacific | 60% |
| Parchment | 42% |
| eSpark | N/A |
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LeapFrog Product Quality
4/5
LeapFrog has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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LeapFrog Product Information
LeapFrog’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.leapfrog.com
- Company Size
- 51-200 Employees
Industry
Consumer Goods
LeapFrog Product Quality vs. Competitors
Compared to its competitors, LeapFrog's Product Quality score is rated right above Fisher-Price, and is preceded by GoNoodle.
| COMPANY | Product Quality Score | |
|---|---|---|
| GoNoodle | 4.1/5 |
| LeapFrog | 4/5 |
| Fisher-Price | 3.9/5 |
| Education.com | 3.9/5 |
| Apex Learning | 3.1/5 |
| JAKKS Pacific | 2.8/5 |
| Parchment | 1.5/5 |
| eSpark | N/A |
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LeapFrog Pricing
LeapFrog ROI & Value For Money
4/5
LeapFrog has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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LeapFrog Pricing vs. Competitors
Compared to its competitors, LeapFrog's ROI score is rated right above Fisher-Price, and is preceded by JAKKS Pacific.
| COMPANY | Pricing Score | |
|---|---|---|
| GoNoodle | 4.2/5 |
| JAKKS Pacific | 4/5 |
| LeapFrog | 4/5 |
| Fisher-Price | 3.6/5 |
| Education.com | 3.5/5 |
| Apex Learning | 3.1/5 |
| Parchment | 1.5/5 |
| eSpark | N/A |
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LeapFrog Customer Satisfaction (CSAT)
LeapFrog Customer Satisfaction (CSAT) Score
80 / 100
LeapFrog has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LeapFrog Customer Satisfaction vs. Competitors
Compared to its competitors, LeapFrog's Customer Satisfaction score is rated right above Education.com, and is preceded by Fisher-Price.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GoNoodle | 82% |
| Fisher-Price | 81% |
| LeapFrog | 80% |
| Education.com | 71% |
| JAKKS Pacific | 50% |
| Apex Learning | 43% |
| Parchment | 0% |
| eSpark | 0% |
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LeapFrog Customer Service
4/5
LeapFrog has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About LeapFrog's Customer Service
Address
6401 Hollis Street, Emeryville, CA 94608
Website
http://www.leapfrog.com
Phone Number
510-420-5000
LeapFrog Customer Service vs. Competitors
Compared to its competitors, LeapFrog's Customer Service score is rated right above Fisher-Price, and is preceded by JAKKS Pacific.
| COMPANY | Customer Service Score | |
|---|---|---|
| GoNoodle | 4.2/5 |
| JAKKS Pacific | 4.2/5 |
| LeapFrog | 4/5 |
| Fisher-Price | 3.8/5 |
| Education.com | 3.5/5 |
| Apex Learning | 2.9/5 |
| Parchment | 1.5/5 |
| eSpark | N/A |
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LeapFrog as an Employer
2.6/5
LeapFrog has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
LeapFrog scored a 28 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of LeapFrog would recommend the brand to a friend. ENPS measures how likely LeapFrog employees would recommend working at LeapFrog to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
