8
NPS
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Legendary Entertainment
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About Legendary Entertainment's Brand
Legendary Entertainment is a leading media company with film (Legendary Pictures), television and digital (Legendary Television and Digital Media) and comics (Legendary Comics) divisions dedicated to owning, producing and delivering content to mainstream audiences with a targeted focus on the powerful fandom demographic. Through complete or joint ownership, Legendary has built a library of marquee media properties and has established itself as a trusted brand which consistently delivers high-quality, commercial entertainment including some of the world’s most popular intellectual property. In aggregate, Legendary Pictures-associated productions have realized grosses of more than $19 billion worldwide at the box office. Among its major competitors, Legendary Entertainment is ranked in 6th place for NPS while Focus Features is 1st, and The Walt Disney Company is 2nd.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Legendary Entertainment Ranking
- #4 / 4 of its competitors
Legendary Entertainment NPS
Legendary Entertainment's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether Legendary Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Legendary Entertainment Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
Legendary Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -4 | Jan 2024 | -4 |
Feb 2024 1 | Feb 2024 | 1 |
Mar 2024 5 | Mar 2024 | 5 |
Jun 2024 7 | Jun 2024 | 7 |
Jul 2024 10 | Jul 2024 | 10 |
Aug 2024 14 | Aug 2024 | 14 |
Oct 2024 15 | Oct 2024 | 15 |
Jan 2025 17 | Jan 2025 | 17 |
Mar 2025 15 | Mar 2025 | 15 |
Apr 2025 13 | Apr 2025 | 13 |
May 2025 11 | May 2025 | 11 |
Dec 2025 8 | Dec 2025 | 8 |
How Other Brands Compare
Legendary Entertainment is ranked #4 for NPS among its competitors. The Walt Disney Company and Sony Pictures Entertainment come in first and second, with Warner Bros. Discovery coming in at third.
Legendary Entertainment |  The Walt Disney Company |  Sony Pictures Entertainment |  Warner Bros. Discovery | |
| Global Ranking | #- | #13 | #147 | #842 |
| NPS | 8 | 38 | 21 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $343.03B | $133.68B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Legendary Entertainment NPS by Gender
Legendary Entertainment's NPS was rated 0 by Male customers on Comparably.
Male
0
Legendary Entertainment's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Legendary Entertainment's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Legendary Entertainment NPS vs. Competitors
Compared to its competitors, Legendary Entertainment's NPS is rated right above MGM, and is preceded by Warner Bros. Discovery.
Legendary Entertainment Customer Reviews
Out of the 2 Legendary Entertainment customer reviews 2 were positive and 0 were constructive. Legendary Entertainment customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Legendary Entertainment Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Legendary Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Legendary Entertainment Customer Loyalty Score by Gender
Legendary Entertainment's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Legendary Entertainment Customer Loyalty vs. Competitors
Compared to its competitors, Legendary Entertainment's Customer Loyalty score is rated right below Universal Pictures.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Focus Features | 100% |
 | MGM | 88% |
| The Walt Disney Company | 83% |
| Warner Bros. Discovery | 78% |
 | Lionsgate | 75% |
| Sony Pictures Entertainment | 74% |
 | Universal Pictures | 66% |
| Legendary Entertainment | 65% |
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Legendary Entertainment Product Quality
3.5/5
Legendary Entertainment has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Legendary Entertainment Product Information
Legendary Entertainment’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.legendary.com
- Company Size
- 51-200 Employees
Industry
Arts and Entertainment
Quick Insights into Legendary Entertainment Product Quality
Legendary Entertainment's Product Quality score was rated highest by Male customers.
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Ranked Legendary Entertainment Product Quality the Highest
Legendary Entertainment Product Quality Score by Gender
Legendary Entertainment's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Legendary Entertainment Product Quality vs. Competitors
Compared to its competitors, Legendary Entertainment's Product Quality score is rated right above MGM, and is preceded by Warner Bros. Discovery.
| COMPANY | Product Quality Score | |
|---|---|---|
| Focus Features | 5/5 |
| The Walt Disney Company | 4.1/5 |
| Lionsgate | 3.9/5 |
| Sony Pictures Entertainment | 3.8/5 |
| Universal Pictures | 3.8/5 |
| Warner Bros. Discovery | 3.5/5 |
| Legendary Entertainment | 3.5/5 |
| MGM | 3.3/5 |
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Legendary Entertainment Pricing
Legendary Entertainment ROI & Value For Money
3.4/5
Legendary Entertainment has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Legendary Entertainment ROI
Legendary Entertainment's ROI score was rated highest by Male customers.
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Ranked Legendary Entertainment ROI the Highest
Legendary Entertainment ROI Score by Gender
Legendary Entertainment's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Legendary Entertainment Pricing vs. Competitors
Compared to its competitors, Legendary Entertainment's ROI score is rated right above MGM, and is preceded by Universal Pictures.
| COMPANY | Pricing Score | |
|---|---|---|
| Focus Features | 5/5 |
| The Walt Disney Company | 3.7/5 |
| Sony Pictures Entertainment | 3.7/5 |
| Lionsgate | 3.6/5 |
| Warner Bros. Discovery | 3.5/5 |
| Universal Pictures | 3.5/5 |
| Legendary Entertainment | 3.4/5 |
| MGM | 3.3/5 |
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Legendary Entertainment Customer Satisfaction (CSAT)
Legendary Entertainment Customer Satisfaction (CSAT) Score
67 / 100
Legendary Entertainment has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Legendary Entertainment Customer Satisfaction
Legendary Entertainment's Customer Satisfaction score was rated highest by Male customers.
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Ranked Legendary Entertainment Customer Satisfaction the Highest
Legendary Entertainment Customer Satisfaction Score by Gender
Legendary Entertainment's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Legendary Entertainment Customer Satisfaction vs. Competitors
Compared to its competitors, Legendary Entertainment's Customer Satisfaction score is rated right above Warner Bros. Discovery, and is preceded by Lionsgate.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Focus Features | 100% |
| Universal Pictures | 84% |
| The Walt Disney Company | 77% |
| Sony Pictures Entertainment | 75% |
| Lionsgate | 69% |
| Legendary Entertainment | 67% |
| Warner Bros. Discovery | 64% |
| MGM | 63% |
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Legendary Entertainment Customer Service
3.4/5
Legendary Entertainment has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Legendary Entertainment's Customer Service
Address
2900 W Alameda Avenue, Burbank, CA 91505
Website
http://www.legendary.com
Phone Number
8186887003
Quick Insights into Legendary Entertainment Customer Service
Legendary Entertainment's Customer Service score was rated highest by Male customers.
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Ranked Legendary Entertainment Customer Service the Highest
Legendary Entertainment Customer Service Score by Gender
Legendary Entertainment's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Legendary Entertainment Customer Service vs. Competitors
Compared to its competitors, Legendary Entertainment's Customer Service score is rated right above MGM, and is preceded by Warner Bros. Discovery.
| COMPANY | Customer Service Score | |
|---|---|---|
| Focus Features | 5/5 |
| The Walt Disney Company | 4.1/5 |
| Sony Pictures Entertainment | 3.6/5 |
| Warner Bros. Discovery | 3.5/5 |
| Legendary Entertainment | 3.4/5 |
| MGM | 3.3/5 |
| Lionsgate | 3.3/5 |
| Universal Pictures | 3.3/5 |
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Legendary Entertainment as an Employer
3.9/5
Legendary Entertainment has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Legendary Entertainment scored a 8 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Legendary Entertainment would recommend the brand to a friend. ENPS measures how likely Legendary Entertainment employees would recommend working at Legendary Entertainment to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
