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LendingTree
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About LendingTree's Brand

LendingTree is an online lending exchange that connects consumers with multiple lenders, banks, and credit partners who compete for business Among its major competitors, LendingTree is ranked in 3rd place for NPS while WalletHub is 1st, and Fannie Mae is 2nd.Their current market cap is $4.52B

Brand at a Glance

60%
Customer Loyalty
3.4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service

LendingTree Ranking

LendingTree NPS

LendingTree's Net Promoter Score (NPS) is a 34 with 58% Promoters, 18% Passives, and 24% Detractors. Net Promoter Score tracks whether LendingTree's customers would recommend using the product based on a scale of -100 to 100.

LendingTree Overall NPS

34
NPS
58%Promoters
18%Passives
24%Detractors
LendingTree Overall NPS

LendingTree NPS Trend

-100
-50
0
50
100
Feb 2021
33
Feb 202133
Mar 2021
25
Mar 202125
May 2021
40
May 202140
Jul 2021
25
Jul 202125
Aug 2021
11
Aug 202111
Sep 2021
20
Sep 202120
Oct 2021
27
Oct 202127
Nov 2021
33
Nov 202133
Jan 2022
38
Jan 202238
Mar 2022
29
Mar 202229
Apr 2022
27
Apr 202227
May 2022
34
May 202234

How Other Brands Compare

LendingTree is ranked second for NPS among its competitors. Fannie Mae and SoFi come in first and third, with Lendio coming in at #4. Among those competitors, it is the second most valued company behind SoFi.

Sign Up for Brand Profile PRO to get the full Comparison data of LendingTree vs Competitors.

LendingTree's Logo
LendingTree
Fannie Mae's Logo
Fannie Mae
SoFi's Logo
SoFi
Lendio's Logo
Lendio
Global Ranking#-#295#441#-
NPS343730-8
Social Sentiment Calculated by analyzing social media and other online mentions--Neutral-
Valuation Updated every 24 hours for public companies$4.52B$2.36B$6.00B$250.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

LendingTree NPS vs. Competitors

Compared to its competitors, LendingTree's NPS is rated right above SoFi, and is preceded by Fannie Mae.

Unlock LendingTree NPS vs. Competitors Data

LendingTree's Logo
VS
WalletHub's Logo
Fannie Mae's Logo
SoFi's Logo
Total Mortgage Services' Logo
UE.co's Logo
Lendio's Logo
Credible's Logo
Bankrate, Inc. Logo

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LendingTree Customer Loyalty

60%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

60% of LendingTree users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

60
60%
40
40%
LendingTree Customer Loyalty

LendingTree Customer Loyalty vs. Competitors

Compared to its competitors, LendingTree's Customer Loyalty score is rated right above Bankrate, Inc., and is preceded by Credible.

Unlock LendingTree Customer Loyalty vs. Competitors Data

LendingTree's Logo
VS
WalletHub's Logo
Fannie Mae's Logo
SoFi's Logo
Lendio's Logo
Credible's Logo
Bankrate, Inc. Logo
Total Mortgage Services' Logo
UE.co's Logo

Sign Up for Brand Profile PRO to get the full LendingTree Customer Loyalty vs. Competitors data and gain insights into your customers today.

LendingTree Product Quality

3.4/5

LendingTree has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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LendingTree Product Information

LendingTree’s product quality score is a 3.4 out of 5 as rated by its users and customers.

Website
https://www.lendingtree.com
Company Size
201-500 Employees

Industry

Tech
Consumer Services
FinTech

LendingTree Product Quality vs. Competitors

Compared to its competitors, LendingTree's Product Quality score is rated right above Lendio, and is preceded by Fannie Mae.

COMPANYProduct Quality Score
SoFi3.8/5
WalletHub3.7/5
Fannie Mae3.6/5
LendingTree3.4/5
Lendio3.4/5
Credible3.1/5
Bankrate, Inc.2/5
Total Mortgage ServicesN/A
UE.coN/A

Unlock LendingTree Product Quality vs. Competitors Data

LendingTree's Logo
VS
SoFi's Logo
WalletHub's Logo
Fannie Mae's Logo
Lendio's Logo
Credible's Logo
Bankrate, Inc. Logo
Total Mortgage Services' Logo
UE.co's Logo

Sign Up for Brand Profile PRO to get the full LendingTree Product Quality vs. Competitors data and gain insights into your customers today.

LendingTree Pricing

LendingTree ROI & Value For Money

3.8/5

LendingTree has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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LendingTree Pricing vs. Competitors

Compared to its competitors, LendingTree's ROI score is rated right above WalletHub.

Unlock LendingTree ROI vs. Competitors Data

LendingTree's Logo
VS
WalletHub's Logo
SoFi's Logo
Fannie Mae's Logo
Credible's Logo
Lendio's Logo
Bankrate, Inc. Logo
Total Mortgage Services' Logo
UE.co's Logo

Sign Up for Brand Profile PRO to get the full LendingTree ROI vs. Competitors data and gain insights into your customers today.

LendingTree Customer Satisfaction (CSAT)

LendingTree Customer Satisfaction (CSAT) Score

88 / 100

LendingTree has an overall Customer Satisfaction score of 88 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied38%
Satisfied50%
Neither Satisfied nor Dissatisfied12%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

LendingTree Customer Satisfaction vs. Competitors

Compared to its competitors, LendingTree's Customer Satisfaction score is rated right above SoFi, and is preceded by Lendio.

COMPANYCustomer Satisfaction (CSAT) Score
Lendio100%
LendingTree88%
SoFi69%
Fannie Mae68%
WalletHub66%
Credible50%
Bankrate, Inc.0%
Total Mortgage Services0%
UE.co0%

Unlock LendingTree Customer Satisfaction vs. Competitors Data

LendingTree's Logo
VS
Lendio's Logo
SoFi's Logo
Fannie Mae's Logo
WalletHub's Logo
Credible's Logo
Bankrate, Inc. Logo
Total Mortgage Services' Logo
UE.co's Logo

Sign Up for Brand Profile PRO to get the full LendingTree Customer Satisfaction vs. Competitors data and gain insights into your customers today.

LendingTree Customer Service

3.7/5

LendingTree has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock LendingTree's overall Customer Service score rated by its users and customers.

About LendingTree's Customer Service

Website

https://www.lendingtree.com

LendingTree Customer Service vs. Competitors

Compared to its competitors, LendingTree's Customer Service score is rated right above SoFi, and is preceded by Fannie Mae.

COMPANYCustomer Service Score
Fannie Mae3.7/5
LendingTree3.7/5
SoFi3.7/5
WalletHub3.7/5
Credible3.3/5
Lendio2.8/5
Bankrate, Inc.1.5/5
Total Mortgage ServicesN/A
UE.coN/A

Unlock LendingTree Customer Service vs. Competitors Data

LendingTree's Logo
VS
Fannie Mae's Logo
SoFi's Logo
WalletHub's Logo
Credible's Logo
Lendio's Logo
Bankrate, Inc. Logo
Total Mortgage Services' Logo
UE.co's Logo

Sign Up for Brand Profile PRO to get the full LendingTree Customer Service vs. Competitors data and gain insights into your customers today.

LendingTree as an Employer

3.8/5

LendingTree has a 3.8/5 stars for its overall company culture rated by their employees

  LendingTree CEO
top
20%
CEO of LendingTree

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

LendingTree scored a 34 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of LendingTree would recommend the brand to a friend. ENPS measures how likely LendingTree employees would recommend working at LendingTree to a friend.

Net Promoter Score

34
NPS Score
58%Promoters
18%Passive
24%Detractors

Employee Net Promoter Score

-6
eNPS Score
44%Promoters
6%Passive
50%Detractors

Global Ranking Snapshot

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5
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6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
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Fashion and Beauty