-25
NPS
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Listrak
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About Listrak's Brand
Listrak provides eCommerce email marketing solutions to online retailers. Among its major competitors, Listrak is ranked in 7th place for NPS while WhatCounts is 1st, and Klaviyo is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Listrak Ranking
- #4 / 4 of its competitors
Listrak NPS
Listrak's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Listrak's customers would recommend using the product based on a scale of -100 to 100.
Listrak Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Listrak NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jan 2024 -66 | Jan 2024 | -66 |
Feb 2024 -25 | Feb 2024 | -25 |
How Other Brands Compare
Listrak is ranked #4 for NPS among its competitors. Klaviyo and HubSpot come in first and second, with OrderGroove coming in at third.
Listrak |  HubSpot |  Klaviyo |  OrderGroove | |
| Global Ranking | #- | #224 | #942 | #- |
| NPS | -25 | 35 | 47 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $22.51B | - | $80.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Listrak NPS vs. Competitors
Compared to its competitors, Listrak's NPS is rated right above ARI Network Services, and is preceded by Maropost.
| COMPANY | NPS Score | |
|---|---|---|
 | WhatCounts | 100 |
| Klaviyo | 47 |
| HubSpot | 35 |
 | Pardot | 20 |
| OrderGroove | 0 |
 | Ometria | N/A |
 | Maropost | -1 |
| Listrak | -25 |
 | ARI Network Services | -100 |
Listrak Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Listrak users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Listrak Customer Loyalty vs. Competitors
Compared to its competitors, Listrak's Customer Loyalty score is rated right above WhatCounts, and is preceded by Klaviyo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pardot | 100% |
| OrderGroove | 100% |
| ARI Network Services | 100% |
| HubSpot | 79% |
| Klaviyo | 76% |
| Listrak | 55% |
| WhatCounts | N/A |
| Maropost | N/A |
| Ometria | N/A |
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Listrak Product Quality
2.7/5
Listrak has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Listrak Product Information
Listrak’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.listrak.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Consumer Services
Ecommerce and Marketplaces
Marketplaces
Media
Sports & Entertainment
Listrak Product Quality vs. Competitors
Compared to its competitors, Listrak's Product Quality score is rated right above ARI Network Services, and is preceded by Maropost.
| COMPANY | Product Quality Score | |
|---|---|---|
| HubSpot | 4.2/5 |
| Klaviyo | 4.1/5 |
| Pardot | 4.1/5 |
| OrderGroove | 4/5 |
| Maropost | 3.9/5 |
| Listrak | 2.7/5 |
| ARI Network Services | 1.5/5 |
| WhatCounts | N/A |
| Ometria | N/A |
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Listrak Pricing
Listrak ROI & Value For Money
3.2/5
Listrak has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Listrak Pricing vs. Competitors
Compared to its competitors, Listrak's ROI score is rated right above ARI Network Services, and is preceded by OrderGroove.
| COMPANY | Pricing Score | |
|---|---|---|
| Maropost | 4.5/5 |
| Klaviyo | 4.3/5 |
| HubSpot | 4/5 |
| Pardot | 3.8/5 |
| OrderGroove | 3.5/5 |
| Listrak | 3.2/5 |
| ARI Network Services | 1.5/5 |
| WhatCounts | N/A |
| Ometria | N/A |
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Listrak Customer Satisfaction (CSAT)
Listrak Customer Satisfaction (CSAT) Score
100 / 100
Listrak has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Listrak Customer Satisfaction vs. Competitors
Compared to its competitors, Listrak's Customer Satisfaction score is rated right above Klaviyo, and is preceded by OrderGroove.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pardot | 100% |
| OrderGroove | 100% |
| Listrak | 100% |
| Klaviyo | 80% |
| HubSpot | 61% |
| WhatCounts | 0% |
| Maropost | 0% |
| ARI Network Services | 0% |
| Ometria | 0% |
Unlock Listrak Customer Satisfaction vs. Competitors Data
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Listrak Customer Service
2.7/5
Listrak has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Listrak's Customer Service
Address
Lititz, PA
Website
http://www.listrak.com
Phone Number
(877) 362-4556
Listrak Customer Service vs. Competitors
Compared to its competitors, Listrak's Customer Service score is rated right above ARI Network Services, and is preceded by OrderGroove.
| COMPANY | Customer Service Score | |
|---|---|---|
| HubSpot | 4.1/5 |
| Klaviyo | 3.9/5 |
| Maropost | 3.7/5 |
| Pardot | 3.5/5 |
| OrderGroove | 3/5 |
| Listrak | 2.7/5 |
| ARI Network Services | 1.5/5 |
| WhatCounts | N/A |
| Ometria | N/A |
Unlock Listrak Customer Service vs. Competitors Data
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Listrak as an Employer
3.9/5
Listrak has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Listrak scored a -25 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Listrak would recommend the brand to a friend. ENPS measures how likely Listrak employees would recommend working at Listrak to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
